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November 2023 by Garrett Clark
The best in the area in my opinion, and I live by many many auto shops. They documented everything wrong with my vehicle, including pictures that I could access on the online invoice, and had it fixed in a day. They have the most reasonable service time frame in this area. Customer service is incredible, including after hours pick upServices: Tires
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November 2023 by Taylor Esco
CUSTOMER SERVICE IS NOT DEAD. ITS ALIVE AND THRIVING HERE AT MASTER TECH...I've never experienced an auto care place quite like this. I'm honestly a tad speechless. Let me gather myself and try to capture the essence of why you should consider this place for ALL of your vehihicles, every timeMy first year here in VA Beach. It was time to get car inspection. Called all over town and was basically laughed off the phone. Apparently getting a same-day car inspection is almost impossible in this town. Now I know. I kept calling places. I decided to call Master Tech. They had no problem getting me in and It only took 45 minutes? Wow. Their couch in the waiting room is on another level of comfortable. Another wow.The most noteworthy thing I noticed while here. An elderly lady came in and was trying to explain an issues she was having. They offered to look at it and quoted her a price. About 20 minutes later, they came into the waiting room and explained to here that there were no issues at all with the newer car she had. They explained what might have happened and why she may have thought there were issues. They talked slow and clear to her. The most amazing part was when they said, "we aren't going to charge you that fee we quoted because there isn't anything wrong and it only took us 20 minutes". The elderly woman was thankful. She even tried to pay them for their time. Master Tech refused to take her money. I am truly astounded by what I experienced today. Truly trustworthy.AGAIN, customer service is not dead. It's alive and thriving here at Master Tech.This is your new place.
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November 2023 by VJ F
After months of back and forth with my long term mechanic shop I decided I needed new eyes on an issue with my 2005 Toyota Tundra and went to Master Tech after my mechanic had recommended them for my annual inspection last year when mine couldn’t fit me in. Mike got in my truck with me for a test drive and could tell in minutes what was most likely the problem. When he got it back to the shop they sent me a detailed description of what Mike found, with multiple photos and an estimate. A part needed to be ordered but when it arrived the work was completed quickly and my truck once again - FINALLY!!! - drives like the dream it always has been.Everyone at Master Tech listened patiently when I described what I’d been going through and all of them went above and beyond to make sure I felt heard, that I understood what they were explaining, and that I was satisfied with the results. I asked for my parts back afterward and Mike showed me and described exactly what had been going wrong. I couldn’t be happier and highly recommend Master Tech. I won’t go anywhere else now and am confident I’ll receive the same level of outstanding service.
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November 2023 by Chelsea Ward
Great customer service and friendly people. They were able to fit me in to accommodate my schedule and were honest about the work needed on my vehicle.Services: Tires
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October 2023 by Veni F.
After three trips to my long-term mechanic shop to fix a problem they never fixed -- telling me I just had to get used to small issues because my vehicle is old now (seriously?) -- I went to Mastertech because they were recommended to me *BY* my regular mechanic for an inspection last year when mine couldn't fit me in. Mike got in my vehicle with me for a test drive so he could experience what was happening. When they got it into the garage, they sent me multiple photos with a detailed description of exactly what the problem was. When the part arrived, it was fixed within hours and my 18-year-old Toyota drives like the dream it was before the problem arose. They went above and beyond at every step of the way and were patient and compassionate with how frustrated and nervous I was. As long as the same people run it, I will never go anywhere else. A thousand percent highly recommend.
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October 2023 by 24ktdreamz 24ktdreamz
Thank you for your kindness throughout the process of fixing my BMW.. Sean and Stacey went above and beyond fixing my vehicle.. kudos to your awesome team, your all amazing.. thanks again. Definitely, recommend.
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September 2023 by Deanna Q.
Brought my car in for a check engine light. They were polite and courteous and were able to see me same day. They found the issue, repairs it, and knocked out a few other issues I had with my car. Super friendly staff, professional, and pretty fast! Great experience!
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September 2023 by Marty Bohm
These mechanics do great work and are super quick. I would highly recommend to anyone getting a state inspection to come here, for two vehicles to get inspected, I waited no time at all.Service: Vehicle safety inspection
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September 2023 by Robyn Lloyd
I recently moved to Virginia and needed my car inspected. I took my car to MasterTech based on the reviews on Google and Yelp. I was in and out in no time with no appointment. Shawn is incredibly professional, friendly, and courteous. They have my business for life!Service: Vehicle Inspection
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August 2023 by Stevie Ackerman
Brought my car in for steering wheel vibration, shop diagnosed it as the passenger CV axle. Paid $150 for the diagnostic, $526 to replace CV axle. After the repair, still had steering wheel vibration. Brought it back, took it on a test drive with mechanic, they re-diagnosed it as the intermediate shaft and power steering line. Couldn't afford another $900 in repairs due to the fact that I'm active duty military, so i asked to be partially refunded for the $677 I spent that didn't fix the problem and they refused. I would've been happy to at least get the diagnostic fee refunded. I would never do business with the shop again or recommend anybody I know to use this shop for repairs.
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August 2023 by Robyn L.
This business is the best! I just moved to Virginia Beach and needed my car inspected; I was in and out in no time and Shawn was so professional and friendly. I would definitely recommend that everyone come here. They have my business forever!
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August 2023 by Thomas Fischer
What I love about Master Tech Auto Care is that they assess the problem(s) an then give you options to resolve the issue(s). I have been using them for 10 years, and they have earned my trust.
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June 2023 by connor rooney
If you're looking for a reliable, honest, and friendly auto repair shop, look no further. I cannot recommend them enough. The team did a brilliant job in replacing my engine starter in my Jeep Wrangler and repairing my AC system in my Kia Optima. Their exceptional service, transparency, and personal touch truly set them apart in the auto repair industry. Thanks again Stacey and Sean!Services: Auto A/C recharge
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May 2023 by matt poling
Great service! Vehicle was inspected and serviced quickly, the issues that were found during the inspection were legitimate issues and fixed quickly, will definitely be back again!Service: Vehicle Inspection
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April 2023 by Ken Park
Took my truck in for the annual inspection and an oil change. I was expecting to wait a day or two but Stacy was able to get the truck in early. I like that they do a straight forward inspection and don't look for little things to try and run up your bill like the dealerships.Services: Vehicle Inspection
