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November 2023 by Justin Regan
Super friendly and helpful staff I recently bought a bed and adjustable frame, the staff here answered all my questions and made the whole process easy. Very satisfied with my recent visit
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November 2023 by Noel Bunsie
First time buying here. It was a great experience, the lady that closes yesterday 11/08/23 was good I like her she deserves a raise. She stayed with us about 45 min looking around when y’all should already be closed and I appreciate that.
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November 2023 by BellaLaree
We came in on a Saturday afternoon looking for a new mattress and adjustable base. Albert greeted up and started us on their process to figure out which mattress would be right for us. He spent plenty of time with us discussing every option, but never made us feel pressured or rushed and answered all of our questions expertly. We wanted to check a couple of other places first just to be sure we had explored all of our options, but at the end of the day the option was clear and we headed back to Mattress Firm! Albert was there and ready to finalize everything for us. The process was super quick and easy and left us feeling good about our decision. Thanks for everything Albert! :)
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September 2023 by Vincent Letterio
Mattress Firm is a great establishment. Albert was able to help my wife and I get a new mattress in less than than thirty minutes. He indulged us in our many questions and didn’t hesitate to bring up things that were pertinent to our situation. Robert C. Assisted us taking the mattress into the car. Awesome experience.
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September 2023 by Stachia Roundtree
I was greeted when I walk through the door by Albert. He was helpful and engaging in helping me find the right mattress for me. He also lets know about my financing options and made the mattress buying prices very easy for me.
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September 2023 by Kelie Streuly
Quick & easy with great sales! Got everything I needed in my price range with free adjustable bases. The associate was kind & listened to what I wanted. Literally in & out in 30 min maybe. Loved it!
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September 2023 by Meloy Macainag
We had a great time looking for a mattress here. Especially with James helping us out. He was very kind, and very patient with us. He still accommodated us even if we didn't buy from him the first time we went here. He wasn't pushy, unlike the other sales representatives we have encountered. He was very helpful with our needs and the budget that we gave him. I would definitely recommend him to all of you out there when you're looking for a mattress.
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August 2023 by Alisa Leone
I had the absolute best experience today with James. The very second I walked into the store I was greeted with a big bright smile and he made it very clear he was there to help me pick out the best mattress to fit my needs. He explained the difference between a bunch of them and gave me his professional recommendation. He was so kind, has such a great personality and he is very knowledgeable. Every customer that came in after me was treated exactly the same way. He is definitely top notch with his customer service!!! I told him not only does he look like Jesus but he’s kind like Jesus lol Thank you James for being so awesome. I’m excited to get my new bed this week :) Oh and before I go let me shout out Robert too; I spoke with him on the phone earlier today and he was just as amazing!!!! Keep doing what y’all are doing and the customers will continue to come!!!
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August 2023 by Meg And Marley
I had a great experience at mattress firm!! This was my first time buying a bed after many many many years and I’m excited for the delivery to come soon ?? .Very friendly guys working here and they were very helpful to me. Thanks again I appreciate y’all
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July 2023 by Terri Wood
My experience at the Virginia Beach Blvd location was the great. Robert C. was the best, exceptional customer service, he gave the best deals. He took time with me to make sure I got exactly what I needed and wanted. He took the time to explain the different benefits of several mattresses. I shopped around with competitor stores and Mattress Firm; this location particularly had the best prices by far. I will definitely refer my friends and family to stop by to visit Robert C. This will not be my go to store for mattresses they have a wide variety. Everyone there was pleasant.
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July 2023 by Jessica Spencer
My experience was great. Robert the sales associate, was very professional and knowledgeable about the merchandise. He didn't pressure are rush me because I came in 15 minutes before the store was to close. He made sure I was satisfied with my selection. He did an awesome job.
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July 2023 by Dawn Anderson
Ehab and Richard were two of the nicer sales people I have ever met.They understood what I was looking for in an adjustable bed and within my price range. They did not try to pressure me into buying and exploring the benefits of the product that I was buying.They applied available discounts to my transaction.They even spoke with my daughter who is in NY and was buying the bed as a 75th birthday gift to me. I left there feeling like I just found 2 new family members, and no doubt that I will be slow very comfortably. ?
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June 2023 by Cindy Britt
Very nice and professional salesman. He did his job and showed me the best mattresses to meet my needs and then we talked price and he showed me what was in my budget and explained the difference. He saved me a little more money before handing me the bottom line and i walked out with my mattress being delivered on Memorial Day (no extra charge) and not having to go to any other stores (which i had previously checked out online).
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April 2023 by Kyara Humes-Colon
My husband and I walked in, unsure if we’d even be able to purchase a mattress from this location. Josh greeted us, showed us some fantastic options for beds and bed frames, and answered any questions we had. He was extremely patient, as we hadn’t decided what size bed we wanted and what we wanted our budget to be. We appreciated having Josh assist us. We purchased the bed and bed frame we loved for a great price. If you want a new mattress, this is the place to visit!
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April 2023 by Regina Kelly
Joshua was an excellent salesman! He guided us in choosing the best mattress for our body types to maximize our comfort. He was friendly, polite, patient and so easy to work with. We have to purchase more mattresses soon and we will definitely return to The Mattress Firm (VA Beach Blvd.).Sincerely,The Kelly's
