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November 2023 by Usha
John the manager at the Red mill store was very helpful to us in making a decision on a mattress. He is extremely knowledgeable and patient in answering all our questions. I would highly recommend this store.
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November 2023 by Ryan Moore
John helped us, great guy. Very personable. Offered expert advice to help us to find our needs. Very happy with our experience and purchase!
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November 2023 by J Edgar
John was awesome when I went in for a new mattress. He didn’t push me to buy more than I came in for, it was a great buying experience. I highly recommend them to anyone looking for a new mattress.
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November 2023 by FR B
My husband and I came into the Red Mill Commons location to shop for a mattress. We were not sure which mattress would best fit our needs but our sleep expert Ehab more than just answered our questions, he was extremely knowledgeable of all the products his store and the company carries. He was very helpful in matching our needs with the perfect mattress and ultimately we purchased the mattress and adjustable base as well as a bed frame. It is not common anymore to find a sales person that truly cares about his customers, but Ehab does and we very much appreciate his genuine interest and willingness to provide the best service he could. We were so impressed that we brought our daughter in to purchase a mattress for her. Thank you, Ehab
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November 2023 by Chinita Baker
Ehab, was very helpful as he explained the different styles of mattresses to me. He was very friendly and professional and he wasn’t pushy about me making a purchase. I was very pleased with the service that I was given tonight. I will definitely purchase more items in the future.
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October 2023 by cheryl stoudt
I had the pleasure of buying a mattress and base from a lovely sales lady named Hoda. She spent a ton of time with me and made sure I got what I needed. I haven't been mattress shopping in about 20 years and I was afraid to purchase a mattress online. Although I wound up spending more than I planned, Hoda took extremely good care of me and I feel confident that I made the right purchase with her guidance. Thank you Hoda for a wonderful experience in your Red Mill store!
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September 2023 by Bob Herring
Hoda, the saleswoman who helped my wife and me, showed us a wide range of mattresses of varying firmness and other features, some of which we had not even considered. At the end, we selected a mattress that we both liked and that was in our price range. I would recommend Hoda to anyone in the market for a quality mattress at a reasonable price.
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September 2023 by Robin Fabiani
I have purchased mattress"es" from different locations of this company, in different states, and by far, this location rates #1. Both employees on duty were friendly and amiable. Our sales representative, Hoda, was experienced and knowledgeable of all their stock, but exumed patience and attention while we tested each mattress. She was respectful of our budget and offered advice when warranted. We were made to feel comfortable the entire visit. It was a great experience and of course a purchase was made.
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August 2023 by Margaret Beasley
John, who is now the manager at Mattress Firm ( Red Mill) has been the greatest living example of customer service I have ever known. Barely a year after purchasing my mattress, I noticed the materials separating. I contacted John and he walked me through the entire process of getting my mattress replaced under warranty. He even assisted me in getting my online account started. This was such a blessing as I came into doing things by computer late in life. John helped me every step of the way and I am so grateful to have such a nice person to be there when I needed his help. His level of customer service will keep me a customer of Mattress Firm for life. Thanks Again for such a Great Customer Service experience!Margaret Beasley
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August 2023 by John A.
We went Mattress Shopping at all the usual outlets. Every store gave os the same litany of reasons why they had the best product available. It made things very confusing. We finally Wei into Mattress Firm Red Mill Commons Virginia Beach. We were greeted by Hoda. She had a smile and listened to what we were looking for. After back and forth discussion she pointed out the various mattresses that would meet our needs. As we narrowed our choices down she gave us the pluses and minuses for each option. We finally made our choice and then she went to work to get us the best value. Hoda made the buying experience very comfortable. When we buy our next mattress Hoda will be our go to. She is a professional yet very personable. Thank you Hoda
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July 2023 by Michelle R.
Our sleep expert Hoda was very knowledgeable and helpful. She spent a good deal of time with us explaining the features and benefits of the three brands we were interested in. We are happy we shopped there and look forward to many great nights sleep on our new mattress!
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July 2023 by Chase Byron
John was excellent, showing me a number of options and helping me nab a great deal a new guest bed!He showed the me the adjustable base and now I need to get one for my next master bed! Loved the support.Being able to ship a set of sheets to my mom and the rest to my house in Manassas was great!
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July 2023 by Cheryl Boyles
Sleep expert John was very helpful and answered all of our questions. We are very excited to receive our new mattress and base!!
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June 2023 by rob roberts
I went into the Red Mill store knowing what I was looking for. The salesman John complimented the search process. He went above and beyond providing exactly what I wanted, the delivery date/time, and provided me the best deal ever. I highly recommend Mattress Firm and definitely seek out John for whatever you need.
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June 2023 by David Johnson
Great experience. Graham the sales associate was helpful and knowledgeable, but not pushy. He helped my spouse and I find the right mattress. We would recommend this store to anyone considering purchasing a new mattress or bed.
