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December 2023 by Eugene Mcdaniel
Great service the young man they have running the store is amazing
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December 2023 by Dianne James
The manger Donovan is wonderfull! He helped me get gifts for my grand kids!
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December 2023 by Therese Smith
Came in a few days before Thanksgiving with no phone no service and left with a device with the case and glass put on for me highley recommend buying from Donovan!
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November 2023 by Tselane Hayes
Cane in while they were busy and was taken care of almost immediately great service great managers!
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September 2023 by Jason P
Great customer service. They were very helpful and gave me a great price for everything. Came from out of town to find my son a phone for his birthday and he loved it! Thank you all so much for everything
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April 2023 by Dr.Mercida Demps
The Manager and guy working is awesome this store is the best PLEASE DROP BY THIS STORE YOU WILL NOT BE DISAPPOINTED
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March 2023 by A S
My nephew broke his phone. Donovan was there alone. Their grandmother pays for the line. She was having a very difficult time understanding upgrade eligibility and retail pricing. When I tell you he took the time to detail, explain it. And it took a lot of time. He was so kind tender and patient with her. What exemplary service. I was frustrated with her. He got her to finally understand. We reached an understanding and a solution. It was not easy. He is truly an ANGEL!! He went so above and beyond. What a blessing!!
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November 2022 by Erica Martorella
I went to transfer my line to another phone hoping an employee of the name Donavan was there because his services are always excellent to me. But today there was a lady there with blond hair kind of heavy set and was very rude to me. I stated I just left my old phone carrier and this iPhone is unlocked and I would like to use this iPhone now. She didn’t even give me eye contact she sat in a chair on her phone and said since you just unlocked the phone with AT&T you have to wait 48hours. I told no that’s not what I told it’s unlocked now. She hufffed and walked over to the computer and tested it out and it was unlocked. Then when I asked her well how do I transfer my number to my new phone. She said I already told you you have to call metro to do that when she did not say that me. All together her tone her customer service is Awful. Due to this I will not to come to this location for anything. And honestly I’m considering leaving metro due to this. I did not feel welcome or a priority. When Donavan there he does a good job but after todays encounter with that employee I will no longer come to that location. She claims she is the manager their but im not sure. If she is they need to rethink their decision because she definitely has poor customer service.
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November 2022 by HenryMiller PizzaShow
Alice was Awesome! - Really got me reset with new phone and other items, as she was multitasking with 3 customers at once.
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October 2022 by Isaiah Abiyyah
Alice gave me a awesome deal for a phone and got me everything I needed and moved everything to my new phone. Will only come here . Love this location
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October 2022 by Melvin Rainey
The customer service here is amazing.Alice is the greatest person she helped me with everything
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August 2022 by Mark Duckworth
Just wanted to say that this is the best place to do business with and I want to say that the manger Alice is the best of all the managers in Virginia Beach and I want to give her the highest rating of all time she is the best
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August 2022 by Amber Smith
Donovan and Alice were absolutely amazing when I came in needing to get a phone as quickly as possible and as cheaply as possible. I explained what my budget was and the two of them helped me to get exactly what I needed and they did it with the most Pleasant and helpful attitudes. Anytime I've gone into that store I have always felt welcome and by the time I leave I feel comfortable knowing that I have what I need and if I don't that I can always come back and get help from them. So thank you Donovan and Alice for being such great customer service employees and really caring about your job. I wish it was possible to give more stars.
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August 2022 by Carol Pendleton
I love this location!! Alice helped me get a phone and moved all my pictures and contacts over to the new phone. She is amazing❤️
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August 2022 by Augustus Brown
This location shared all of there well known knowledge with me and explained all of my features on my devices. They are so ready for the future.
