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January 2024 by Eduardo Reguera
Luis, thank you for everything, it is excellent service.
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December 2023 by Jessica Kingsbury
By far the best location! I drive 25 min out of my way to only deal with this location. Whether I'm getting my kids new phones or trying to understand how mine works Luis who has helped me everytime he is polite,patient and extremely helpful. I don't leave reviews often but this is well deserved
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September 2023 by Inquisitive
This location sucks. Had me waiting about 15mins while a customers phone was updating. Finally decides to help me and tells me she needs my old phone in order to replace it. Before heading out the door, I say you close at 8pm right? She says no, 7:50pm, I only do payments from 7:50pm-8pm and she says, you can make it. I knew I couldn't but I tried anyway arrived at 7:55pm and the door is locked.Wasted trip because of the 15mins she let me stand there, I could have made it back at a decent time of it wasn't for that!
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September 2023 by Carl White
Such friendly service! Great location!
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July 2023 by Miracle De La Cruz
Ana was great at helping us get an upgraded phone. The process was quick, and she was very professional. She answered all our questions and really cared about what we were looking for, we left extremely satisfied.
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April 2023 by David Lee
Happy with the customer service
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February 2023 by Theresa Fraumeni
I did have a difficult time. Sought to upgrade to two lines with same numbers. Clerk sold me two phone plans and said I cannot have same number. Went back in. Intimidated. Called Netri they are helping me resolve issues. Metro us very nice for years. Ran into a bad apple.
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November 2022 by the struggle is real johnson
Didn’t say hello hi bye nothing I was getting two phones. Rude as can be see ya On my way! To Lynn haven
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February 2022 by James F.
Ordered my phone online but something was up with my Sim card.These guys couldn't have been nicer or more helpful thank you guys so much for helping
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August 2021 by trevon galloway
The service is excellent
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June 2021 by G C
Steven was extremely helpful and made the entire experience a breeze . He set up my new phone in no time and told me everything I need to know about it . I will be returning to this location because of this experience
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December 2020 by Fon aaldan
They got me switched from a different carrier fast, the guy behind the desk, I forget his name... anyways very friendly competent service this Wednesday morning. Also go next door to the asian grocery and get weird drinks for lunch.
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February 2020 by Amanda S.
Came to this location while we were in the area. We were going to switch out our phones. The member helping me instantly told me they didn't have what I want in stock. She started calling other locations and while she was on hold the manager asked what she was looking for. When she told him the item I wanted he quickly responded with 'yes we do have it'. I was very disappointed because I had been waiting for a little bit and she didn't even check the stock. There was another lady there too who did not seem to know what inventory they had either. The manager was busy taking trash out but he knew off the top of his head everything they had asked him. I really feel that when being a sales rep, you need to know your stock and inventory. I was the only person in the store too, so they weren't busy. I left disappointed but luckily I know which location to go to from here on out.
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February 2020 by Josephena Winfield
So I came here in the middle of the day at 1:17pm. No one is there, not a sign not anything. No one is answering the phone. I mean this is a place of business. Put a sign out if your going to be gone during business hours because now I have to travel even farther to get what I need done. Poor business
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January 2020 by Latisha R.
Literally sat there for 10 while the associate attempted to look up a reciept to prove I'd already paid for screen protector so I could get a replacement WHICH is included in my insurance then told me she couldn't help me...I've never been treated like a theft before in my life at a tmobile location...I'm on vacation but I will certainly not recommend nor ever use this location again...so incredibly rude...not at all the un-carrier experience I was expecting..absolute waste of my time.
