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January 2024 by Alg
So I took a tour at this location not to long ago, the woman who took me on the tour was super nice, don’t get me wrong… but if you are going to work at a gym shouldn’t you know basic answers to basic questions? I asked if they had free weights in the gym or was it just smith machines and strength equipment and she looks at me and goes “girl I don’t know” then laughs.. again she was super sweet but it was just annoying. The pool looked really dirty, the sauna they have there was super small and from other reviews I see that it is jot available most of the time anyways. Locker rooms were not that great.I ended up signing up at Onelife, their front desk employees had a sense of how everything worked there and they had everything I was looking for there and it was a lot cleaner then the YMCA
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December 2023 by Shamiya Davis
Do not apply here. you’re only getting paid $12hr to work with kids who come in sick which will lead to you getting sick & etc. Does not fully clean toys well. Or the slides. Has roaches crawling all over where the kids play & lay & more bugs. Do not recommend this Ymca center.
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December 2023 by Viva ballet
Excellent place for all you needed! Special thanks to Mrs. Cheri for showing everything around. We are very happy to be here.Our 2 y.o. son enjoyed the kids area from the first couple seconds.
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November 2023 by MaryJane Stewart
I give it 3 stars simply because the daycare workers are amazing, specifically Audrey, Abigail, and Christina, but that’s about it. My issue is with the director, Missy. She treats the staff like absolute trash. She’s made blatant racist remarks within ear shot of guests. She even made a comment on how she could have her husband background search people because he’s a cop (even though that is illegal). Her attitude toward guests is very unwelcoming. You can tell a change in the staff’s whole demeanor when she’s there. During my personal interaction with her she was very cold and rude. Almost like helping a guest was a bother or inconvenience for her. I’m really not sure why someone would take a job they are very clearly miserable at but I can assure you SHE is the main reason for this locations downfall.
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July 2023 by Larry Brown
Seems to be a different problem with the sauna every week. Super inconsistent with that service
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June 2023 by Anthony Alexander
I have had horrible experiences at this Y within the last 2 weeks. I was told the sauna closes at 8:45 - 15 minutes before the facility closes. Then, on my next visit, I was told it closes at 8:30 when no one is in the pool even if the sauna is in use - I adjusted my schedule to accommodate their changing hours. And now today, I was told they were closing at 8:15 because the pool was closing for "special circumstances." There is zero consistency with their hours and it is clear the hours are based on the life guards that are always trying to leave early if not enough people/no one is in the pool; therefore kicking anyone in the sauna out. They need to hire people who are willing to work their entire shift and not always trying to leave early and inconvenience members who are paying a lot of money for their monthly membership. I regularly visit the Hilltop and Princess Anne YMCA and never encounter these issues. So my question is, why is this such an issue at Mt. Trashmore?P.S. Reading other reviews about this location, I am clearly not the only one who has experienced this issue and you should be well aware of it by seeing the multiple one-star reviews that have been left also in reference to this problem.
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April 2023 by Drea Williams
This place had some struggles for awhile. I guess because of staffing shortages and other issues. It's getting better though. I can tell. I've met the area leadership person and it seems they care about the members and making sure they get quality attention when they're on the premises.
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December 2022 by Vanessa Livingston
This is the first time that I’ve ever left a review for anything. It is very important that you always visit a facility before signing up. The facility is UNSAFE and UNSANITARY. I walked into the Trashmore YMCA and I informed the front desk person that I signed up online. I had a huge backpack and he didn’t even ask me for ID. I’ve never been in the facility before and he took me directly to the pool without asking any questions. When I entered the ladies locker room, the smell of urine slapped me in the face. There’s only one toilet in the entire ladies locker room. Why does the entire room smell like urine. Nobody has cleaned that place in years. I tried to take a shower before getting in the pool. I waited 15 minutes and the water did not get warm at all. The water was ice cold. I entered the pool area and I was afraid to takeoff my flip-flops because the floor was so filthy. Worst experience in a gym ever. If you cannot afford to hire a cleaning crew then shut the place down. There are other facilities close by. The pool was not very clean either.
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August 2022 by ray C
I'm paying for 2 and this is to much: unisex sauna is always closed because the lifeguards are just for summer camp hours. I not going to pay 75.00 or more not being able to enjoy the facilities. Bathroom showers always smells like urine..and visitors without membership
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August 2022 by Michael St. Clair
The sauna schedule depends on a lifeguard? Are we swimming in the sauna now? Totally unacceptable for the money paid for membership/kids summer camp. Beware of all this locations special rules before you sign up for convenience.
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July 2022 by Kelley Buckoske
Outdoor pool reviewMy family has just started using The Y and this is our closest location. We have only utilized the outdoor pool so far and are very happy. Danielle is the lifeguard we see most often and she is amazing! Only down side is the splash area isn't always working. The aquatic's director said that it is undergoing repairs but the time frame is up to the mechanics working on it. Unfortunate but I'd rather it be down now and fixed correctly.5 stars for the lifeguards but 4 star for the facility at this time.
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July 2022 by Decastro Arielle
When you come to this facility twice during the weekday, 3 weeks apart, and their indoor pool and sauna is closed, something is definitely wrong. So disappointing, when it used to be the best facility pre-COVID. Now, post-COVID, their hours are shorter on the weekend, wow, they ought to do something to fix this. I've been a member since 2012, paying for family membership, but YMCA Hampton Roads, pls get your act together. I give them a month, I am pulling out!!! Hope you're even thinking about fixing this???!!! By the way, I came today, July 12, 2022 at approximately 5 pm . Guess what?! The water dispenser at the main gym is broke. ? A sign is posted, that it is out of order. For how many days now? So, I rest my case. You be the judge...
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July 2022 by Dan Koev
It is very cumbersome to cancel your membership and they are determined to draft your card for another month, even if you give them three weeks notice. I was able to do it eventually but it took some persistence.
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July 2022 by Dan K.
It is very cumbersome to cancel your membership and they are determined to draft your card for another month, even if you give them three weeks notice. I was able to get it done eventually but it took some persistence.
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June 2022 by Luke McCabe
I am beyond disappointed in the level of service my family and I have received over the duration of our family membership. You are way overpriced and are not as family friendly as you lead people to believe. For instance, your pool accessibility hours for families are ridiculous. Hire some more lifeguards so that families can use the pools, and they aren't so dedicated to lap swim. Today was an especially poor experience. The outside pool at Mt. Trashmore was advertised as "Family Open Swim (Baby pool/splash pad closed)" from 12:15 pm - 5:00 pm. We arrived at 3:45 pm to use the pool, and the lifeguards had the entire pool marked off with lane markers so that 90% of the area was all lanes. The only part that was open was the shallow end which was marked off, and had roughly 10-15 people crammed in like sardines. There were only two people swimming in the lanes. I asked one of the lifeguards politely if my family and I could use one of that lanes which wasn't being utilized, and after talking back and forth with another lifeguard for an awkwardly long amount of time deliberating, they told me yes we could. One of my daughters was scared of the lane markers, so we ended up cramming into the tiny shallow end. As soon as we got there a new lifeguard walks up and tells the guy beside me that they are going to make everyone who hasn't "passed the swim test" to stay in the small shallow end. Again, the hours for the outdoor pool at Mt. Trashmore (on the YMCA website reads "Family Open Swim (Baby pool/splash pad closed)" from 12:15 pm - 5:00 pm. Lap reservations were supposed to end at 4 pm today. This is memorial day weekend and the pool was supposed to be opened to families, but instead a handful of inexperienced overzealous lifeguards thwarted attempts by your own paying members to use the pool. This was a complete failure and inexcusable. I am cancelling my membership.
