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March 2024 by Andrew Paloma
Excellent eye doctors and staff. Conveniently located. Limited inventory of eyeglass frames.
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February 2024 by Valerie Dent
This is the most unprofessional appointment I’ve experienced since being a patient at the establishment. Company sends a link about an appointment I’ve been waiting on for 2 weeks. I verify it through the link they sent via text and for some reason on my end it says the appointment was confirmed but I get here the time of my appointment and no one received the for confirmation of my appointment. To say the least I’m very high upset and then having to reschedule for another 2 weeks out it’s even more preposterous I’ll be going to Americas Best and get my glasses by time my appointment comes up with this place. Anybody making an appointment I suggest you DONT go through the link to get verified you will have wasted your time!!!!
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December 2023 by Angela Menichino
Even with insurance, prices here are insane. They aren't very helpful with answers to pricing questions either. I will say the man at the front desk is very nice.
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December 2023 by J
The doctor was pretty cold. Didn’t seem happy to answer any questions and answered the ones that I did have with disdain.However, the office staff was very friendly and the entire appointment took less than 45 minutes.Ended up not purchasing anything as the selection was limited.
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August 2023 by Maclin Gomes
Don't come here! I had the worst experience ever will never come back. The prices are horrible and i had to drive 30min back and forth 6 diffrent times to this store because of their malpractice and once my frames finally came in they are trying to charge me extra for a frame that they broke. Their customer service is the worst and unprofessional.
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May 2023 by Gustavus A.
Not sure what the bad ratings are all about, I got seen fairly quickly. I LOVED the service on the glasses side it was incredible! The guy that works there is so nice and will really help you find a frame you love and that fits in your budget.
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April 2023 by renee knight
I’ve been seeing one of the doctors in this office for over 10 years!! I had an appointment today, I called to let them know I would be 10 minutes late due to an accident on the interstate, the weather was bad as well. The young lady on the phone said they have a 10 minute grace period. I arrived exactly at 10:09, one lady was on a call, another was with a customer and the gentleman was kneeled on the floor. It took him a few seconds to come and greet me then proceeded to tell me my appointment would have to be rescheduled because the time was 10:10. So technically they only give you a 9 minute grace period because at the 10 minute mark you have to reschedule. That is absolutely ridiculous especially when I called to inform them of the issues beyond my control. Another place was able to fit me in today with no problem.
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February 2023 by Brandi Blauvelt
They had the exact appointment I needed, Ms. Carolyn and Ms. Verna were so polite and so was Mr. Mike, the GM! HIGHLY recommend this location!
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February 2023 by Gerry Fisher
I have another my eye Dr store more convenient for me but everyone at this location are so sweet and so very nice to work with and I will continue to use them
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January 2023 by Stephanie Howerton
Amazing experience. Staff was extremely kind and accommodating. Dr. Almorado made me feel so comfortable and treated me so well. This process was breeze! Everyone made it so quick and efficient. I would highly recommend coming to the VA beach location and using their services. I’m a very satisfied customer. ?
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January 2023 by Mim Brim
Contacts!First time wearer and Bethany really helped me figure out how to put them in and take them out. Felt super comfortable with the rest of the staff as well ?
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December 2022 by Steph Howerton
Amazing experience. Staff was extremely kind and accommodating. Dr. Almorado made me feel so comfortable and treated me so well. This process was breeze! Everyone made it so quick and efficient. I would highly recommend coming to the VA beach location and using their services. I’m a very satisfied customer. ?
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September 2022 by Jacob Hightower
Techs and front of the house staff was great. They were nice talked to you can actually hold a conversation. The Dr was not on the other hand. Would not conversate at all not bedside manner. Nothing would not go back to this location at all and they couldn't do what I was looking for which is on both if our parts. Me for not communicating my needs and them not saying they can't until I asked after they already did my imaging giving me the impression they can.
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July 2022 by Melanie Delos Reyes
I had my first visit here for an eye exam and had a great experience. It was easy for me to schedule an appointment, the staff was always in touch with me to confirm my appt/confirm insurance, I had my vision screening with the eye tech right after check-in and was called back by the doctor shortly after that. Dr. Brothers may not be the most peppy, talkative person, but she is kind and gentle and is efficient in her job. I deducted a star because I wish Dr. Brothers was just a little more warm/friendly and seemed more interested in me as a new patient, but that seems to be her personality and that's OK. Check out was also easy and I appreciate the staff not being pushy towards sales.
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July 2022 by Mark B.
Poor customer service with lousy products that fall apart .Go to len's crafters A Professional Company!!
