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November 2023 by Cash Jackson-Green
Family atmosphere, wonderful professional staff
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August 2023 by Javis J.
Extremely clean and great smell on the inside. The first gentleman at the desk was serving customers quickly and with actual care. Once I got up to his desk, I was seated in the back quickly and walked out with crispy money, and all of the associates said, "Have a good day as I exited." Also, great location right up the street from Lynnhaven Mall.
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July 2023 by Brandon & Alyssa
They won’t cash a check “for your protection”. Aka “we want to hold on to your money”.
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June 2023 by Ryan Riffle
Fairly quick service! I was in and out to make a deposit in under five minutes
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November 2022 by Donald F Wieland Jr
I Like Banking with them. That work well with me.
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October 2022 by Mark Bold
Absolutely ? love this bank above all the others have used over 20 yrs. Always take care of everyone and always alerts us of any questionable transaction by text immediately. Also, great rates for loans too, snd made easy.Mark & Emily Bold ❤️
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September 2022 by Lind Canino
Excellent service and staff. Always ready to assist you in any way they can . A must ? to do business with. ?
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August 2022 by Brian Mick Daniel
If you hate customer service, love being patronized, possibly even berated this is the place for you.
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July 2022 by Em Re
Bad customer service! Teller was mean and she is weird. Her name kayde. I don’t wanna see her in that branch.
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July 2022 by Christopher Delahanty
Helpful and professional
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October 2021 by Amy S.
NFCU.org watches out for you! Superior notifications. Freeze accounts/unfreeze made essy too Customer service is exceptional and Loans are a good deal. They make me feel like they care I highly recommend Navy FederalCU
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September 2021 by Dave Moffatt
It was a bank. Clerk was very friendly.
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June 2021 by Linda Over
Love it
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March 2021 by Morgan P.
This is the best branch. They are really knowledgable, friendly, and quick. The manager is awesome and he made a routine, boring bank visit fun for my 5 year old. They are strict about their COVID protocols and are constantly cleaning.
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March 2021 by Judy Lambson
I opened a checking account, received my account number ATM bank card etc the next day I tried to use my card at Kroger's and it was declined, knowing I deposited more than enough money to cover my purchase I went to the credit union the next morning when a rep tells me that my money was on hold because they received a warning from a service that I owed a bank. I called the company and found out my old bank PNC had never removed a fraudulent transaction on my acct with them nor removed it from my credit report. I resolved it and called NFCU back to explain and was told I could still wd funds but only with a teller until I provided the letter from PNC to prove transactions were fraudulent. I went bank to the credit union days later to wd small amount and welcomed with straight rudeness from the teller to the Rep at a desk by the name of Christine. First of all when I opened the account the warning should've appeared so why did you allow me to deposit and open a account. I bank with 2 other banks and have never been treated with such rude and no professionalism at all. I was told in a rude way that I had 10mins to do my transaction and speak with someone then told you now how 2mins then we will have to ask you to leave. Mind you I was never rude or spoke in a negative manner. After being treated the way I did, I just closed my account and took my money elsewhere. I received a email from PNC fraud dept to prove the warning was invalid and the company that sent the warning also received the memo but it would take awhile to be removed but until then per a NFCU rep all they needed was a letter stating the warning transaction was resolved. I went in to only receive cash not to close my new account but after being treated in such a negative manner I want no dealings at this NFCU on Sabre or any other branches. I've been on hold on the phone for 30mins to make a complaint. Christine you were truly rude and at a time when so much is going on in our country, nobody should have to be subjected to the manner you handled yourself in a business.
