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February 2024 by Janie Gray
They have great shoes
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January 2024 by Davis
Friendly staff. Neat variety
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September 2023 by E Ayers
After a foot injury, my doctor told me to buy New Balance sneakers. I haven't worn sneakers in thirty years. I got the wrong ones. They have a guarantee. I took them up on it and tried on virtually every style in my size. Found a pair that is much more comfortable. What I found amazing was that the young man who worked there was extremely knowledgeable and ever so nice. They took my first pair back and will donate them. Someone will get a free pair of gently used shoes. I'll be back in six months for a new pair.
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August 2023 by Jocelyn Richmond
I’ve been purchasing shoes from them for the last 2-3 years for work. Never have had a problem except during the lockdown when supply chain issues affected their inventory. But the staff is very friendly, knowledgeable and accommodating.
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June 2023 by Skyla
I had a wonderful experience at this store compared to other shoes stores. Astrid was so nice and helped me find the perfect pair of shoes even though I was running her back and forth from the back to check sizes. Definitely come here for great service and very high quality shoes!
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June 2023 by Cynthia Kresock
Salespeople really know the business! Great store; great shoes!
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May 2023 by Elizabeth A.
I ordered a pair of these "cute for kids" shoes from NB for my kiddo. I went to the Hilltop location and was looking to exchange or return for an all black pair of the same shoes. The attendant said "yeah everyone likes all black, but we don't have that here for kids." OK I started towards the men's shoes, just to peek for my hubby, following....me.....the attendant asserted that, "This is a high-end running shoe store so we wont have smaller sizes like that here." Oh lord. As a beige woman, I just took issue. "Umm" I said" I run in Saucony and shop at Running etc. not real sure what you are referring to." NB/Saucony -- its a preference. My point is, how did a running shoe store become "high end"? Balenciaga? Gucci? Valentino? High end running shoes are NOT for running! Just stupid stuff people say to make themselves look great. The low end attendant actually-- and sadly, made the ever-classic NB ( but NEVER HIGH END NB) look stupid for hiring him. I will just pop over to Running Etc. for service and RESPECT.
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May 2023 by Totty R.
I had the best experience with the the two gentleman working at New Balance today. I tried to buy the wrong shoe and the guys gently addressed my foot problems and led to the correct shoes for work and play. They even did a scan of my foot to make sure I got the correct size. I found some goodies on sale too. I'll add his name if I find it in my receipt. 10/10 experience today, so I'll be back.
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May 2023 by Jeffrey Laroco
Upon entering we were greeted by the staff. The staff was very friendly and very helpful with our needs. They had a good selection of shoes along with apparel. The store was very organized and clean. Cody, one of the employees went up and above when helping us. Wife bought a pair of shoes and a cap. Definitely will return to this location.
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April 2023 by Veronica Coats
Went to New Balance. Salesperson asks if he can help me, shows me shoes for $180. I say it's out my price range, he says all of our shoes are around this price....huh? I had just looked at a pair for $80 one shelf over. I just left. He wasn't interested in making a sale.
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April 2023 by Margie Edwards McAdams
In a time when the younger generation does bare minimum at their jobs this New Balance store is doing above and beyond the call of duty and I'm very impressed.GREAT JOB GUYS IM OROUD OF YOU.
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August 2022 by Hope V.
I just stopped in this store to browse and met one of your most helpful employees, who knew so much about shoes, Frankie. Frankie was able to answer every question I threw at him (and I had quite a few). I learned so much. He was very helpful. If I owned a store, Frankie would be the exact type of employee I would want representing my store. I ended up buying a pair of shoes when I had no plans of doing so. Give him a raise, he deserves it.
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August 2022 by Jeffery Comer
Not a huge selection of shoes, but after searching for over 2 months for a pair of running shoes, I found a pair I really liked. And, they were on sale.Salesman was a little standoff ish at first, but warmed up once I asked for a particular shoe.Would recommend this place. Will be back....
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June 2022 by Teknike Hargrove
I don't know what location handle my online order. But this was one the worst experience I had ever experience. The supervisor didn't give me a option to receive a refund or a replacement. I'm stuck paying for a pair of shoes I didn't receive.
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December 2021 by Drew Petzold
This New Balance store is located in a shopping area in the Hilltop section of Virginia Beach near the corner of Republic Rd. and First Colonial Rd. There is ample parking in the area, but they do not have any restrooms at this store, so make sure to do your business before visiting if you need to. My visit here was on October 6, 2021.I was in the market at the time for a new pair of shoes to use at the recreation center, as I do tend to use the elliptical and some other things frequently there. I wanted something that would be a great fit for that.After entering the store, there were two people working there at the time, so it was just a few minutes before the worker was able to come over to me, after finishing with another client in the store. Once one of them were done, they came over. I can't remember her name, but she was great to work with. She asked me what type of shoes I wanted and then went from there. We went over a few different kinds, and finally found one that fit me well. She first did a sizing and then went from there. In this case, the only difference in sizing for me was a wide (E) version instead of a regular (D) version. The E version did fit much better than the regular version.Overall, this was a great experience and I did end up purchasing the shoes that she suggested, including the E size after trying them on and walking with them on in the store first. The fit was perfect, and it wasn't popping up in the back while walking and such too. This was a great experience overall and one of the best experiences I have had at any shoe store. I've never had anyone go to that detail to make sure the shoes were a perfect fit for me. I will totally come back here in the future when I need another pair in the future. If you are currently in the market for shoes, you definitely need to give this New Balance location a chance to serve you. Yo won't be disappointed.
