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November 2023 by Bernard G.
It's definitely a roller coaster ride I do not mind Roddy, grateful, light, courteous, and always offering a good deal
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November 2023 by 28thStreet Customs
JDs is better in my opinion. Always a bunch of nothing and late drops
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August 2023 by Terence Pettyford
Nice location! Never to busy excellent staff and shoe selection! Great deals and sales.
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July 2023 by Frederick Hamilton
Do not recommend, unprofessional staff.Extremely Rude, and disrespectful staff, I never been there before, and wanted to know what’s the store about, also my little ones love Nike shoes and clothes, as soon as I walk in with my little kids the employees rushed to front door and said we close in 4 minutes and there are nothing in the store for little kids!At the same time I see kid’s merchandise in the back and I see few customers still in the store in the back.I turned around and urged my kids to walk out of this place, never to put my foot in it again or to by Nike products again.
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May 2023 by Patrick Herrera
I bought a pair of Nike shoes April 02, Pegasus running shoes. I live in Newport News. I run three times with them and they were falling apart. I contacted the support team at Nike and told me I can return them within 60 days at the Store. It’s May 20 and they will not expect my shoes for return because they do not except returns. They said to spend extra money to take them to the UPS store since they do not follow company policy. Nike please fix your store because they left a sour after taste especially since I drove from Newport News. This is not the excellent customer service I am used to from Nike. AVOID THIS STORE.I am now out of an extra $6 trying to ship these shoes. Please reimburse me. This happened at time 14:40
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May 2023 by Alicia Bryant
Love boutique Nikes ?? very good selection. Women’s and men’s no kids great plus section very polite teammates great experience!
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April 2023 by Shhh !!
They will blatantly lie about the return policy, claiming that they cannot refund to the original payment if you use Apple Pay, and must be returned as store credit if so. The representative then prompted me to return the items to the UPS store, where I had to pay $15.46 in packaging in order to ship off the items. Lackluster reception with no form of greeting.
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February 2023 by Tiffany Winfree
The employees at this location have no customer service. When I came in the store there were a few employees near the entrance talking among themselves. No one spoke to me, greeted me, nothing. Careless attitudes. I was in the store almost 15 mins, no one acknowledge me or asked me if I needed help, so I left. I placed an order on line, and unfortunately I had to return to the store to pick it up. At the register the employee "Alexander B." didn't say hello, didn't greet me at all. He was texting on his phone, looked up and was like "you have your Id?" I was irritated from my previous visit to the store, and also because I didn't know I had to have ID to pick up. I went back to my car to get it. The employee rang me up and I didn't say anything to him because he was rude. He handed me my bag and as I was walking away he muttered something disrespectful towards me under his breath. I will never shop at this location again. These employees need to be retrained in customer service 101.
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February 2023 by Steve Lilley
My daughter picked up her first pair of air force ones. Customer service was amazing. Chey was extremely helpful and polite. Will visit this location again.
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January 2023 by Vikki Reel
The service is phenomenal the store is immaculate. This is the perfect place to come get it a great selection of Nike. Not to mention the store was 30% off.
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December 2022 by Erik S.
Poor customer service. I've never felt like I wasn't welcome before but this shop made me feel like I didn't belong.
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November 2022 by Brian Kuzminski
Very helpful staff I have been there twice now and had great selection and service both times
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October 2022 by Destiney Lynn
MUST HAVE NIKE ACCOUNT TO SHOP!!! Went here to shop during the day & we were the only ones in the store, there was 7-10 workers standing around. We go to check out after shopping around and they mentioned we needed an account to even check out. That would’ve been nice to know from 1 of the 10 workers standing around doing nothing.
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September 2022 by Dennis Riordan
Great customer service. They sell all the newest Nike products so the prices can be a little higher. They have some cool stuff though.
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September 2022 by barbara Schlegel
I’m adding this review only to try to help management and not to sound negative. We went in there wanting to spend some money and although there were five people working, no one would help us or even acknowledge us. There was one customer in the store.
