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January 2024 by Jennifer Gleason
They were able to quickly get me in to have my tires replaced. They noticed my inspection was way past due and offered to complete it. Later in the week they replaced my brakes. Very quick good work and fantastic customer service, I will definitely keep coming back for all my cars needs
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January 2024 by shirley wright
I had a issue with my car and I took it NTB and Jason and his crew(Wayne) took the time out and check my car and gave me the result and explained to me what the problem was. They did a wonderful job fixing my car and had me back on the road in no time. Job well done.This is definitely a five star NTB. Thank you so much Jason you are awesome and you makes your customers want to come back.NTB have my business
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January 2024 by dmarkslove
What an awesome store every time I take my car to be serviced it’s always a good experience from the time I enter Mr.Wright always greets me and make sure I’m taken care of the store is always nice and clean. What I love the most is that my vehicle is finished in a timely manner I appreciate this store the manager and it’s employees Chris, Trent and Dwayne.
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January 2024 by Zakiya Matthews
This NTB location is the best place to go! Jason is awesome he made me feel like an appreciated customer! They fixed my car up right! I’m so grateful!
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January 2024 by Dan Flood
Charged more than quotedListened to someone be RUDE to a customer on the phone , while rolling is eyes in disgust. Pounding on the desk . WOW OKPick up my vehicle drive down the road and hear my front brakes GRINDING METAL ON METAL . It was near closing while I was on the phone asking if someone had TEST DROVE MY VEHICLE AFTER THE WORK was told I THINK SO. Told him of the sounds and he said well we told you that you needed brakes on the front. I had asked if it was enough to pass inspection answer YESDid not trust him enough to take it back to them. Work completed elsewhere . Problem was the brake pad that was reinstalled Was put in BACKWARDS !!!!!Hence the METEL TO METAL SOUND. Thanks for putting me and my loved ones in a DANGEROUS situation.NEVER HERE AGAIN WORST PLACE EVER.So long NTB KEMPSVILLE
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January 2024 by Lavander Azariah
I visited NTB tire shop off Indian River Rd where the store associate Jason assisted me. Jason was very knowledgeable, patient and helpful as he guided me on making the right decision to replace a slow leaking tire that had a nail in the side wall. If you need assistance with your tire replacement, repairs or rotation Jason is the man.
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December 2023 by SELINA MCCARTNEY
Needed a tire replaced on Christmas Eve, they were really busy and still got me in and out in an hour! It sucks to deal with repairs during the holidays, but everyone was super friendly and accommodating and made it an affordable and stress-free experience. Thank you!!!
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December 2023 by Dave Olds
Great service! Brought in 2 tires on rims to be replaced with new tires I provided early in morning. The mechanics all looked busy and I said I was in no rush and tomorrow would be fine. They called and said they were ready by 1030 and I picked them up by 1230. They seen me drive up and brought the tires to me and even helped load them into my truck. It's been a long time since I have experienced individual service like this and will certainly continue to use NTB for my service needs!! Well done guys!!
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November 2023 by Michele Baird
Fantastic service. Had a big nail in my tire causing a slow leak. They were super busy so they put air in to get me to the next morning appointment. Dropped it off. I was greeted by 4 happy and smiling workers - all laughing and personable. The service time was very reasonable and they called me the second it was ready! Great service.
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November 2023 by Anita Thapa
Excellent, quick service. The guys at the front desk were great. Didn’t take long to change the tire. Good price. I highly recommend the place. Best place for auto needs in the area
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October 2023 by Gina Hutchins
I stopped in on the spur of the moment with a flat tire. They scheduled me right away, found the nail and patched the tire. Everyone was exceptionally friendly and professional. I am fortunate they were available and accommodating and having stopped I found they can also take care of an overdue engine service, which they scheduled for the next day. Very grateful they are right around the corner and I found them, although unexpectedly!
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October 2023 by Katie Knuckles
Been coming here for years because of the customer service and quality of work. Jason may be the face of the business but the mechanics are great too. Together they are a fantastic team that always ensures my vehicle is cared for without trying to upsell me.
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October 2023 by abusivegirlify
They were awesome, they were able to take me in at short notice and was willing to help me. After they saw the tire that got punctured, they were honest that that tire was not going to hold for long and recommend a new one. They also said they have the same brand I had in stock and was willing to place it on for me.
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October 2023 by Alisa Leone
Where do I begin?!?!?! From the moment I spoke to Jason on the phone I knew he was the type of man I could trust with my vehicle. He was so open and honest about pricing and found a way to give me the best deal out of every service center I contacted for estimates. He beat the lowest quote I got by $450!!!! Absolutely AMAZING! My tech Chris was awesome too; I spoke to him about the work that was needed (cv axle replacement) and he was very friendly and knowledgeable and I was 10000% comfortable leaving my Durango in their hands … I met the Princess mechanic Mary; she’s so cool and greeted me with a smile like she knew me forever. You can clearly tell from the moment you walk into the shop they are not just co-workers they are truly family! I never thought I’d ever hear myself say this but I can’t wait to go back and see them again lol I am taking my truck back in 2 weeks for a full service tune up and I have no doubt in my mind they will do another phenomenal job! People like Jason and his team are very hard to come across, and now that I’ve found them I will never step foot into another service center again! Thanks to the NTB Team for gaining my trust; y’all definitely have a loyal customer for life!
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October 2023 by Mackenzie Sheffield
I have been coming here for a while. The guys are nice! They are fast too. My oil change took like 15 minutes. please keep Tyler at this store ??
