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October 2022 by Erin Raynor
I went to the location in Virginia Beach Blvd in urgent need of Vans for my son who turned 21 this week. Jessie was assisting me and went above and beyond to ensure I had everything he would want. We had to order the shoe and she said 7-10busi was days but they have arrived in just enough time for him to wear them back to college! Thank you thank you Jessie! And good luck in school!
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May 2022 by J David H.
This Rack Room located at the shuttered Pembroke Mall is one of maybe a dozen that have remained and have exterior entrances. The store remains open as it undergoes renovation which includes closing off its mall entrance. The location is by Target. Surface parking is storefront and more than ample. I also found it clear of debris. I was with my daughter shoe shopping like every good Dad. She asked as the date quickly was approaching for her Junior Prom. She knows I rarely say no on price point so there's that, plus I have excellent taste. LOL! We were immediately greeted by staff. That's +1 star off the bay for me if greeted or staff ask if they can help. It's rough these days on staffing and I appreciate the efforts. My daughter looked through their selections of women's formal shoes and found nothing that would work for her. However the store was clean and organized even though renovations were taking place. Check them out! They remain open through renovations and are no longer part of the now closed Pembroke Mall. 3.5 rounding up.
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May 2022 by Sarah Lee
I would've gave this store a five but I had a bad experience the other day that left me speechless. I returned an item but didn't have a receipt. I did have the card that the shoes was purchased with but the cashier told me that they didn't do it by that so I told her I was a rewards member and she looked me up. She said that she did see that I made a purchase recently but couldn't see what I had purchased. I asked her how is that even possible? After waiting another 5 minutes she tells me that she has never seen the shoes in the store and that I could have the wrong store. I was shocked and then I asked her did she want me to show her where the shoes are located in the store, then I asked her has she seen every shoe in the store. She said no then said I've seen a similar pair in black which was a lie because I would purchased the black if they had those. Bad customer service. The manager came up and told her to give me a refund and she stated that someone would be mad at her if she gives a refund without a receipt but the manager told her that she would take care of it.
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January 2022 by Larry Hannah
Nice and clean, get an assortment of shoes, brand name with others. Great place for locals or out of Towner's like me and family, cause the price is right ?
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November 2021 by Tracey Klimczynski
Workers are phenomenal. Never stop w/ new & existing supply. If u cant find THE shoe THE color it ain't out there. Just stop shop at this store you'll find them your size at competable price. Great stock great price and the store is HUGE. Just ask employee they r more then happy to BRING u to that selection. I could easily spend hour + a visit. Definitely my GO TO store
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November 2021 by Diana Spofford
Good selection and friendly service.
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August 2021 by Vickie Dorrell
I've driven past this place every day 2 to 3 times a day and never stopped until today. This is by far o b e of the best shoe stores I've been in. They have an insanely huge selection of shoes from men and women's little kids to adults. I am very impressed , the girls behind the counter and on the floor were very hopeful and knowledgeable in their footwear.
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August 2021 by Dietrich Johnson
I always know what I'm getting before I even walk in and they always have the shoes I want... and most of the time the shoes are on sale
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August 2021 by Zach Hoffer
They took time to call the other store who had the right size. Very friendly.
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July 2021 by L R
Visited the Pembroke location. Lots of variety. Huge selection. Sizes can be an issue. Women's size 10, 10.5 hard to fine. Great service. Staff was very helpful. Purchased one pair, ordered second pair. Shipped to my house.
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July 2021 by Sarah Obryant
I would've gave this store a five but I had a bad experience the other day that left me speechless. I returned an item but didn't have a receipt. I did have the card that the shoes was purchased with but the cashier told me that they didn't do it by that so I told her I was a rewards member and she looked me up. She said that she did see that I made a purchase recently but couldn't see what I had purchased. I asked her how is that even possible? After waiting another 5 minutes she tells me that she has never seen the shoes in the store and that I could have the wrong store. I was shocked and then I asked her did she want me to show her where the shoes are located in the store, then I asked her has she seen every shoe in the store. She said no then said I've seen a similar pair in black which was a lie because I would purchased the black if they had those. Bad customer service. The manager came up and told her to give me a refund and she stated that someone would be mad at her if she gives a refund without a receipt but the manager told her that she would take care of it.
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May 2021 by Brian Humphrey
Very clean, great customer service and very helpful.
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March 2021 by Dylan Thompson
I just git some nice shoes that im happy with anf no one bugged me
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March 2021 by Jacie McCabe
The staff was friendly and the store well kept, but for as many selections as they had, I was very disappointed to see very VERY few size 10.
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February 2021 by Ann
Found great shoes on sale.
