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March 2024 by Monique Wilson
Great customer service!!
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February 2024 by Ashleyann Miller
Went here with my husband to shop for my valentines gift, the lady with the mask was very rude and seemed annoyed when I asked to see rings. She said they had no size 8s at all in the shop, which why would you not have that size? Especially for Valentine’s Day week?? Horrible customer service. The manager needs to reevaluate her staff.
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February 2024 by Rachel Standard
This experience was okay until my gift was not the right size. It was a Christmas gift and the person I brought it for is someone very special to me now ,but we don’t know each other well. My rep ,Brieana was great however we discussed sizing policy’s which she did not advise a time period nor the item being on wrist in question ,would not be eligible for sizing. Very disappointed, plus the manager I spoke with Ashania ,spoke as if she was being tested. I didn’t appreciate that as well. They would’ve gotten a half an star but personally I think their bracelets and charms are overrated, overpriced, and a lot of exaggerations. Thanks and have a great weekend!
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February 2024 by Michelle Stevenson
This was our 2 attempt to buy a braceletThe first time we left because the girl was so rude. I asked about a style, because I didn’t know the name. She was beyond RUDEToday we went in and we got an older lady. No one was in the store. They where just standing there.I asked if that was the only style they had. She was beyond rude. Handed us a book. If I wanted to look at a book I would have ordered it on line. I said I don’t want to look at it from a book. She said you tell me what one and then I will show you. I would never employ these women. They are horrible. Not only did they loss a great sale I will never try to go back!! You get better service at the dollar tree or the homeless shelter!
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January 2024 by Ineque TV Youtube
Great service!
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January 2024 by Sherri Parker
Margo gave excellent customer service, patient and kind and with great exceptional service I always tell a friend ??❣️?
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January 2024 by Violet June
Upon entering this store, a woman working inside tended to customers who came in after us even after her coworker told her we were next. Woman gave us a rude look and waved us off. We promptly left and will not be returning.
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December 2023 by Jason Middleton
No issue with the service. I didn’t get her name, but lady the processed my order was AMAZING!!! My issue is if I purchased my items online, why do I have to wait in a line just to pick up my merchandise. The expectation isn’t for an employee to drop what they’re doing to assist me but the next available person should be able to assist without interrupting the flow. Yes I understand it’s the shopping season and lines are to be expected but if I had to wait to just pick up what I purchased, what was the point in purchasing online.
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December 2023 by Rebecca Lodge
12/10/23, 3pm....the colored older lady we got stuck with was very annoyed that we didn't know what we wanted, she kept saying there are over 600 charms (no joke lady we told you we wanted to see what was in stock) she than gave us a book and got annoyed because she was stuck with us while we looked, she kept looking at the worker at the door and throwing her hands up(I'm assuming she didn't think I was watching) so I told my son let's move out of the way because clearly she wants to help somebody else, when we started to move she said no you can stay here, well sorry lady no your bad attitude absolutely lost our business, I will never come in here again.
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December 2023 by toinetta adams
The customer service was excellent but many items were out of stock.
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November 2023 by Elsie Gonzalez
Customer service seems to be an issue at this location. Experienced similar situation…people don’t like being dismissed so don’t do it. Highly disrespectful and unprofessional. I like Pandora like many other customers have mentioned in the reviews, but I will not be retuning to this one. Thanks to others for posting which locations to go to instead.
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October 2023 by linds chronicles
My boyfriend got me a ring from another pandora store and the lady said it was silver when it was actually rose gold(he’s colorblind) he was so upset with himself. we decided to go to a different location to exchange and ended up at this location. We told the ladies our story and they were so so sweet and helpful trying to do whatever they could to make it better. We didn’t end up exchanging due to a price difference but they were so so helpful with trying to help us the best they could. The customer service was great!
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July 2023 by rae rae
TERRIBLE SERVICE! The older white woman has attitude issues and is very condescending. We asked simple questions and she was very rude in her answers.
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July 2023 by Sonya T.
Me and sister walked in the store to get some charms for her first Pandora bracelet. She just turned 17 and I gifted her one for her birthday. As soon as we walked into the store, the manager was standing right in front of the case that we started looking in. She looked at us and did not speak. So I looked up at her and said "Hello" she looked me right in my eye and DID NOT SPEAK. I turned and walked around to the other side of the store and another associate Charell greeted us and asked us if we were looking for anything in particular. I let her know that the first lady that we encountered looked at us and never spoke even after we spoke to her. I asked for the manager and To my surprise, I was informed that she was the manager. Another white couple walked in after us and she stepped up and said hello to them and she helped them out. I felt extremely horrible. This was my little sisters first experience and I wanted it to be nice and special. The sad part is that my sister saw that Pandora's managers don't think their black customers are important enough to speak to. Since Charell was so nice and since I didn't want to totally ruin it for my sister, I still purchased two charms for her bracelet against my better judgment. I'm completely disgusted and I immediately got in my car to fill out this review to let you know what kind of people are working for your company. My money is green just like your white patrons and I'm sorry that I gave my hard earned money to this location today.
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July 2023 by Kelsey McDaniel
Had the WORST experience with a totally disrespectful employee. African American woman with sunglasses on in the store? She made us feel worthless. Rude and unprofessional.
