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January 2024 by Amber M.
This location is charging a 5c plastic bag tax even though the city of Virginia Beach has not passed a law allowing this charge. I spoke to the manager and asked her to escalate this up to corporate so that her store would not be doing something illegal, she basically told me that it wasn't her problem. She said, " If you feel so strongly about the 5c then you should contact your lawyer" I have contacted Petco corporate, messaged them on Facebook and also contacted the Virginia Dept of Taxation. Since it's illegal to charge this tax, where is the money going?! Petco is pocketing this money from every customer! Petco should be refunding this money to every customer who paid it in every store that they are illegally charging this "tax"
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November 2023 by Tishara Carter
Horrible ! Had a scheduled appointment for my puppy and got there on time , line for check in was long and 1 person was up front by time we got checked in said we have to reschedule and not available until after the holidays,, when my puppy needs to be seen asap. Thats not my fault they aren’t well staffed after driving almost an hour to get to the destination.. having to turn right back around is absurd.
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November 2023 by Thomas Dittemer
Great store for pet supplies. The store in Red Mill part of VA. Beach is clean and well kept. Employees are very helpful. A 1st rate store
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October 2023 by Janet Mcgourty
Gretchen, our groomer is excellent with our two pups. She is so calm and patient with them and they come out looking so cute!
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October 2023 by Antonia Wolf
Since it was a holiday, short staff at grooming. I waited 45 minutes for a 5 minute nail cut and buff. However, everyone was very pleasant and apologetic for the wait. Will come again!
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October 2023 by Joe McLaughlin
Petco's knowledgeable staff and well-maintained reptile section made choosing my leopard gecko a breeze. Their wide range of supplies ensures my pet's happiness and health. Highly recommended!
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September 2023 by Lori
We visited the store for cat litter and particularly for EverClean brand. We got 2 22-lb boxes and headed to the register. Ashley met us that register with a clearance package of EverClean and suggested we might want to buy it instead. We were so delighted with her level of customer service that we purchased the clearance item AND our two boxes of litter. That's the way a store should operate! Kudos to Ashley for her exceptional level of care!
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September 2023 by Janet Meeks
Groomer is a wonderful young lady. She is very polite and gentle with my 2 yorkiepoos.
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September 2023 by Green Angel
Big store, everything stored on shelves. Many styles of clothes for cats and dogs. Nothing is running out, clean, and look like it's a good place for many dogs grooming, self wash, and spa. I got good service for pickup. Will be back!
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September 2023 by Michelle Grubb
Very professional staff, job well done in the grooming dept.New store, very clean, organized and plenty of room to browze all of the departments.Checking out was easy, very nice cashiers.Overall, a wonderful experience.
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September 2023 by Amy L
Love the new space! Employees are always helpful. So happy to see you are now carrying öko cat litter for long haired cats!
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September 2023 by Jennifer McArdle
I have a big, 100 lb fluff ball. We just get his nails cut but the groomers are able to handle him easily.
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August 2023 by Jeffrey P.
Trying to call customer service many times today on 14 August 2023 at Redmill in VA Beach with on one answering only the automated service then it tells me that they are grooming pets leave a message for grooming appointment. All I need is someone to answer customer service,apparently they don't believe in real customer service by answering all incoming calls with questions.
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August 2023 by Glenn Sostak
Dog grooming was easy to book online. Check in was fast and efficient. Large clean facilities. Grooming was exactly as discussed. Overall great experience. Will be back.
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August 2023 by Tabitha Wilson
I was nervous about my Australian Shepherd getting groomed because he has has been shy of aggression when it comes to his paws and nails being trimmed. I was BLOWN AWAY when I didn’t get a call right away to come get him instead Malerie and Jordan were able to give him an amazing Groom and he was so excited and prancing around happy for the past 3 days since. I know he had to of lost 10 pounds of fur lol He is happier to have all that fur cut and not chewing at hair in his paws. The Confidence and reassurance I was shown meant everything, he used to always need muzzled for a full Groom but their calming, confident reassurance was clearly felt by my Aussie too because he’s never been happier! So yes, this was an exceptional experience and I highly recommend! Thank you Malerie!!!
