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February 2024 by Darryl Wilson
Great customer service
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February 2024 by Maria Cristina Luciano
I always take my girls for their grooming here. The team is so friendly and sweet. The store is clean, bright and everyone is so sweet to the pets that visit the store.
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January 2024 by Sarah McCaughan
My dog had the best time there. He was indeed happy. Ill be bringing him back their again. The pet hotel was excellent.
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December 2023 by sean templeton
Helpful staff and busy place
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December 2023 by julia engert
Always friendly helpful staff and of course cute fur babies!
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December 2023 by Debbie Stephens
Never taking my dogs back there! I did use them several times and more than once they had injuries.
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November 2023 by Carrie Davenport
I took my dog, Cooper, to be groomed at PetSmart Hilltop. He is a nervous/anxious dog and the staff was so friendly and patient with him. Hanna did his grooming on Sunday and she was very nice, friendly, and patient with Cooper. Cooper also smelled great and looked great when I picked him up! I will definitely be bringing Cooper back here for grooming!
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November 2023 by Darren Labat
We booked our puppy’s first haircut for today at 11 with Hannah B. It’s our first day off in a while where we’re available to take her. We got a call 20 min later saying their system is messed up and double booked us with another client. She wanted to reschedule us, not the other client, for another day. We said our availability was just for today, and she just didn’t say anything, and ended up cancelling us. I’m not sure if she chose an existing client over us, but it wasn’t a good first impression.
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November 2023 by Kristina Cornell
Hannah did an amazing job grooming, my two little Pomeranians… She was loving and patient, and they were completely calm!
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October 2023 by Kermie Bledsoe
I use their pet hotel whenever I need daycare for my pup. They always take amazing care of him. They provide progress reports and even small Polaroid pictures from special events. I knew it was a great place when I would see my the Lil guy get excited as we pulled into the parking lot.
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September 2023 by monica gallant
Moved from Norfolk to this side of Virginia beach and never have I went into a petsmart and there is NO fresh step litter on the shelves at all. Only litter they had was tidy cat. Very disappointed.
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September 2023 by Bruce and Dianne Pulver
Great place! My cats love to stay at the Pets Hotel.They are fantastic with grumpy old cats. My 15 year old cat only trusts this pets hotel.They are the best in his opinion! I agree.
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September 2023 by Lindsay
I waited in the car with my animal while my mom went inside. she came out with the correct product and there were signs in the parking lot instructing people to call 911 if anyone noticed an animal or child unattended in a vehicle , which was pleasant to see
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August 2023 by D. N.
We had our rescued Australian shepherd's nails cut and Dremel filed for the first time in their grooming department. The two female groomers were wonderful!Thanks ladies!Store and grooming department ?
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July 2023 by Boricua Book Lover
I was visiting family in Virginia and we went to Virginia Beach for an overnight stay. I decided to have my dog, Toby boarded at the pet hotel so he could have some doggy play time. The employees are extremely friendly and very patient especially when I forgot some vaccine information. They were in love with my dog. If I’m back in the area I will definitely bring him back!
