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March 2024 by Mary Beth Mimna
I honestly detest this store. Have never had good customer service nor fully cooked food.
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February 2024 by Brittany Barnes
Ordered my food at 345 pm. Waited till my projected time went by then called them. No answer. Called the call center where they repeatedly told me my pizza was being made. 6pm now and I drive to the restaurant and the place is CLOSED. STILL CHARGED ME AND NO PIZZA.
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February 2024 by Aaron loss
I enjoyed my experience the employees were good and the store was well
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October 2023 by Sandy Mikrut
Never has stuffed crust and can’t get pizza from a diff Pizza Hut. Infuriating. It’s literally been months.
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October 2023 by Christine Currie
The app was easy to use. My pizza was on time, and an employee brought it to my car as soon as I pulled up to the store. And the pizza was delicious!
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August 2023 by Jason Rhoads
Pizza was decent, but way overpriced. $47 for three medium pizzas or maybe I'm just use to Domino's prices?
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July 2023 by Sean Thompson
Two ladies that helped me with my online order . I want to say thank you and thank you very much. I wanna say I was kinda app illiterate but these super nice female employees helped me fix my order.
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June 2023 by Ms A.
I don't even like Pizza Hut for real. But my daughter wanted pizza so this was the closest place. The customer service was phenomenal. Renee was a breath of fresh air. Joshua placed my order was very sweet and engaging. It's very refreshing to know customer service is not completely dead. Thanks to Joshua and Renee
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May 2023 by rainnell ramos
Employees been touching a lot of stuff including money and they don’t even wear gloves while making our pizza! It’s very disappointing…
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May 2023 by Will A.
Order on line in the app. Called and said they didn't have sausage and voided out my order. Never again. Horrible customer service. Ordered from Marco's. So much better
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May 2023 by megan kovacevich
Had an order delivered yesterday and the delivery driver was very nice and polite. When I opened everything I realized they didn't pack my dipping sauce for my breadsticks and for my cinnasticks. I called right away and the lady that answered told me that the sauce is extra and I would have to pay for them. I told her that is ridiculous and she put me on hold to speak to her supervisor. Then she hung up. I called right back and someone different answered and told me the same thing but I told them that my online receipt says marinara and glaze dipping sauce comes with it. She told me fine! We do you expect us to bring them to you? I was very nice and said yes unfortunately the breadsticks and cinnasticks are useless to us without the sauce. She said o! And then hung up the phone. That was around 830pm, no one came by with my dipping sauce. Very disappointed in the customer service and product.
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April 2023 by Alan Van Alstyne
Had a great experience.The crew was Awesome and funny
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January 2023 by Chris Barnes
Actually give the customer what they ordered. Don't charge them for extra cheese when you barely gave enough cheese as it is.
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January 2023 by Dushyant Patel
Very good service nice work and nice stuff my family likes very good thanks
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December 2022 by D. F.
Second time ordering here, and the order was messed up. The app order informed me that my order was ready and when i got to the store my order was not even made. Avoid this Kempsville location. I will give zero star.
