Precision Moving Services

Most Recent Comments

• March 2021 by Shelby Wise
  Incredibly responsive and willing to help! I unfortunately have to use a different company closer to my move-out location, but I really appreciated how flexible they are in scheduling (I got a call at 12:30 AM the day before my move and scheduled my appointment for the next day). Wish I could have used them and saved a few hundred bucks!
• August 2018 by TaNeisha McKinney
  Thank you for making my move experience a lot easier.
• March 2018 by Henry Oneal
  Complete awful service. They showed up 2 hours late and then raised the price that we had been told prior to then getting there. The movers then didn't get all of our item although we paid them substatually more than expected. We still have an entire storage unit they were supposed to get and did not. And on top of them not completing the job they also managed to scratch every piece of furniture and my leather headboard. Upon explaining our displeasure with their work they movers became irate and even CUSSED AT MY MOTHER. One threatened to quit on the job and got into a shouting match with his boss over the phone. It took far longer than it should've to complete the move and for the price we paid I was absolutely disgusted by the lack of professionalism they displayed. Please do not give your money to this company.
• February 2018 by Michael Hunt
  I was stood up by another company and they got me moved within hours. Easy booking ever. Lowest price in town and quick service. Great job.
• September 2017 by herb phibbs
  Please be WARNED! Keep looking…Run don't walk. Total nightmare of a move. I am confident that the “highlights” of this review below (a full explanation of the nightmare move would be endless) is not an isolated incident or just a bad day. From dealing with “Gary” for over a month for an alleged “good faith” 2 hour refund, I am very confident to report that the business model of this company lacks ethics, values and competence. I actually do not need the refund, I'm ok…I hope to warn others to do research of actual customers. My fear is someone that really cant afford to be taken advantage of, will fall into this deceitful situation. From my experience with this "company", I am totally perplexed how this company has any favorable reviews , 1. 2hours late (I was waiting an hour early, scheduled at 9, showed up at 11) Called to find out where they were, Gary says “HR” issues. 2. Overcharged 2 extra hours and moved approx. 50% less than original estimated. 3. Original estimate 4 hours, allow 5. Swindled out of 2 extra hours. 4. Movers were incompetent as far as ability and efficiency. 5. Beat the hell out of my furniture, old house walls as well as the walls in my brand new house. 6. Would not move a piano that was included in the estimate (I had to hire a piano mover later in the week for additional charge) 7. One employee was very intimidating, from comments made (very clear that he was new from New York and did not like his job. (I was “over a barrel” to move and would take what I could get). Said they did not move TV's for insurance purposes? (Most people have TV's) 8. I made the mistake of singing off on damage, just to get them the hell out of my house and off the clock. It was getting late, I needed to get beds and basic necessities together and a shower. (In bed at 3AM!) 9. I had already moved over 50% of stuff previous weekend, all kitchen bathrooms, lamps, cords cloths any small stuff.Just pick up furniture here & set down there, not complicated. 10. Spent 80% of move time myself, 11. I (we) Worked very hard to ensure a smooth move that had time constraints and to eliminate pretty much of everything that did happen! 12. Spent the following day moving the rest of what I could get into a pickup, TV's, dresser drawers etc, myself. 13. Hired piano moved on a Tuesday. 14. Dealt with Gary for over a month just to see if he would follow through with promises of “good faith” refund of the minimum of a 2 hour refund of overcharge estimate, that was a dragging of the feet for higher charge…never happened, gave him four (documented) opportunities to show any integrity at all, in which he flat out lied about the check is “in the mail”. I think it is kind to say with the integrity of this “company”, I have a hard time understanding how they have a license at all?
• August 2017 by Tiffany Sledge
  I was happy that they could get me in on such short notice and with a special price!.... I was in a time crunch, but I wish I had read the reviews first =(
  
  They showed up 2 hours late.
  
  They broke or scratched every single piece of furniture I have.
  
  Only positive: At least, they worked the whole time they were "on clock".
  
  Movers seriously need training. Also, why were they sent with no padding/ plastic wrap/ straps??!
  
  WOULD NOT RECOMMEND... unless you're having them move old furniture to a dumpster!
• August 2017 by Regina Shackleford
  DON'T USE.....I'VE USED THIS COMPANY A FEW YEARS AGO AND DECIDED TO TRY THEM AGAIN SERVICE THIS TIME WAS AWFUL THEY WERE LATE,SOME OF MY FURNITURE GOT SCRATCH, THEY TRIED TO CHARGE ME FEE'S I WAS NOT AWARE OF, AND TO TOP IT OFF ONE OF THE GUYS KEPT COMPLAINING.MOST OF MY BOXES WERE GONE AND MINIMAL FURNITURE IN MY HOME AND MOVE STILL COST MORE THAN EXPECTED THINK THEY TOOL THERE TIME ON PURPOSE. DONT USE THIS COMPANY!!
• August 2017 by Turner Powers
  AWFUL!! I scheduled movers a month ago for two days from now and was just left a voicemail that the move was cancelled. When I spoke with them, they did not offer any kind of consolation and stated that they gave me plenty of time to look elsewhere. No movers in Richmond will be available within 2 days. If I could give this company negative stars, I would.
• August 2017 by Tiffany
  I was happy that they could get me in on such short notice and with a special price!.... I was in a time crunch, but I wish I had read the reviews first =( They showed up 2 hours late. They broke or scratched every single piece of furniture I have. Only positive: At least, they worked the whole time they were "on clock". Movers seriously need training. Also, why were they sent with no padding/ plastic wrap/ straps??! WOULD NOT RECOMMEND... unless you're having them move old furniture to a dumpster!
• June 2017 by Sam Reid
  I had a scheduled move today, as it got closer to the time Precision was supposed to meet me I decided to call to give them my cellphone number so they could reach me if I got lost. Gary at this point tells me that they don't have a leased truck for my move, he pretended to be remorseful and said they could get me moved tomorrow. Well that wasn't the agreement the move was today. I am very dissatisfied with the lack of customer service, I cant imagine what the move would have been like. I called another company and they are Watson moving company, the bent over backwards to assist me. I would never recommend Precision Movers to any one.
• August 2016 by Darlene Hi Nton
  July 19th 2016 Precision moving company sent two youn African-American young men to my home. My move was scheduled for 8am they arrived after 8am. I called the office before and the woman who answered stated to me that she had just got to the office herself and it takes time. She stated they may be in traffic. I let her know that I understand about traffic I work every day and I leave early enough to allow for that and to make sure I am at work on time. Very RUDE!!! The 2 young men were not Professional at at all. No introduction at all. They had no tools no flat bed no training. They were on their cell phone's I had to tell them that I was paying for a service. He told me he was responding to a text from his boss. One of them was more concerned with doing the job right making sure he was careful but the one with dreads was too fast and didn't care. He tore up my lamp and my living room table is ruined. I am African American too it has nothing to do with race it is about sending the right people to do a job Professionally. They need proper Training ,Proper Uniforms And Mannerism. Some of the managers DO TOO. When I told a nother manager about my placing a review she said it wouldn't matter because they have over 20,000 moves. I want you all to know think before you use this compay. I paid $300.00 for unprofessional people to come late and Destroy my furniture. Never again Precision Movers!!!! God bless you !!
• August 2016 by Samantha Lawrence
  I hired these movers just to move stuff out of a trailer into a house. I even made it easy and all of the boxes stayed downstairs except for bed sets.
  Multiple reasons not to hire:
  - as soon as they got on the job they were complaining, never even introduced themselves
  -They came to move stuff with pants half around there behinds. I don't care what someone does on their own time but you don't go into someone else's house like that.
  -The move was supposed to start at 2 didn't start till 315.
  -they only worked 2.5 hours and charged for a full 3
  -my husband and I did most of the work as they were slow and had no inclination to at least speed up
  -they slid our brand new table on the bottom of the trailer.
  
  There are many more reasons not to hire. Make sure to really research before you choose these guys.
• August 2016 by Scotty Mann
  DO NOT USE THIS MOVING COMPANY!!! TOOK ADVANTAGE OF MY MOTHER N LAW THAT HAS BEEN DIAGNOSED WITH STAGE 4 CANCER. I'LL BE OPENING UP A LAWSUIT RIGHT AWAY. TOLD HER THAT THEY COULDN'T FIT ALL OF HER APARTMENT IN THE TRUCK AND THEN PACKED THE TRUCK HALF FULL (EXTREMELY POORLY). NOW WE HAVE TO HIRE A SECOND COMPANY TO FINISH MOVING. MANAGER WAS OBNOXIOUS AND A LYING PIECE OF TRASH. THEY REQUIRE YOU PAY CASH SO YOU DON'T CANCEL THE CHECK WHEN YOU FIND OUT HOW BAD EVERYTHING WAS MOVED.
• August 2016 by Chandra Capers
  This company doesn't even deserve 1 star!!! Wish I would have read the reviews before my last minute move but hopefully this will help prevent someone else from making the same mistake. Well here goes...
  
  1) Thursday evening I call the company to find out the earliest availability for a move and was informed that there was a 9am open and nothing else for a week. I secure the appointment and was told that I was in the best hands and that they would take care of me. The phone rep even insisted that I get some rest as tomorrow would be a long day. I thought "wow, he really has great customer service skills, maybe I was in good hands." Boy was I wrong!
  
  2) The next morning at 9am, no one shows up or calls. I called them and was informed by a different rep that the team that was suppose to come was on another job and wouldn't be able to come for a couple hours. I was told that they should be at my house by noon.
  
  3) Noon comes, still no movers. I call and she says they haven't made it back to the office yet but when they do she will dispatch them to my home. Remaining calm, I say okay and ask if I would receive any discount for this inconvenience as I had taken off of work to handle the move amongst other things. I was told she would check and let me know.
  
  4) 1pm comes, no movers. 2pm comes, no movers. (Remember I scheduled a 9am move). I call and was told they are on their way. I asked about the discount again and she says that the clock wouldn't start until they got to my home and that they would not compensate me for my inconvenience. I could not believe they were being so insensitive to the fact they wasted my entire day. At 245 they show up but I'm disappointed to see what.... I mean who was sent to my home. I am African American and I love my people, however, the people that were sent to my home looked like young bums off the street. They were wearing regular street clothes, nothing indicating that they were working for a company and did not seem confident at all when going over the contract or in their ability to do the job. I have very expensive furniture and decor and they did not seem prepared to do the job but out of desperation I signed the contract.
  
  5) I show them around and they go outside. After about 10 minutes, I go outside and I see them moving stuff around in the truck and passing a cigarette to one another. Mind you, they are now on the clock and are charging me by the hour. He comes and asks to use my phone to call his manager because the two of them couldn't move my furniture alone and would need some help (why there wasn't at least one phone between the two of them is beyond me). I take the number and call it myself only for the manager to yell at me for calling her cell phone! I'm trying to explain to her that her drivers gave me the number and they wanted to talk to her but she was irate and I couldn't believe that this was how I was being treated. Disgusted, I tell the movers to leave.
  
  6) A couple minutes after hanging up the female rep calls and I explain how upset I am at the entire experience. She apologizes and tells me that the drivers assumed I was trying to do the entire move in two hours (the initial package before being charged by the hour) I told her that I knew it would take longer and that I was prepared to pay the additional fees but they never communicated that concern to me. She asks if I wanted her to send the drivers back and I tell her no and that they are extremely unprofessional and I am very displeased. Promised them I would write a review as well.
  
  Please please please listen to these reviews. They are very accurate! Do not waste your time or money with these people.
• August 2016 by Diahann Dupree
  Made a last minute decision to hire a moving company. Called precision that morning to check availibikty was told yes they could squeeze me in at 2pm. No one show up called back at 230 stated other job was larger than expected , but still coming would confirm time and call me back. At 530pm no call , called again and then stated may not be able to make it. Finally showed up at 730pm and then stated that it would still be a 2 hour charge and also stated I would be charged until they reach their office. Never use them unprofessional and charged extra fees that were not stated..