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August 2023 by Susan Hartley
Very poor! I had a climate control space. Last January the lock on the exterior door to the climate control units was jammed for 10 days...therefore there was no access to my unit or the other 5 units in that space. No one is on duty at this location and it's extremely difficult to reach customer service all you get is voicemail. Three days ago I went to put items in my unit to find the exterior door lock had been vandalized leaving a hole where the lock should be...THE DOOR WAS WIDE OPEN! From the parking lot I tried to reach management to report the problem and while I was making the call three teenage boys banged on my car to intimidate me. No one answered my call I got voicemail yet again...two days later I got a call back from district management. I was told a lock was on order but No idea when it would arrive or when I could expect the storage to be secure again. Yes I did have a lock on my individual storage space but the walls do NOT go to the ceiling...anyone could climb over the wall and get into the units in the climate control area. Lastly, there are cockroaches when I moved out I was shocked to see how many there were. Yes their prices are lower than most but you get what you pay for. Do Not take chances with your belongings or your safety at 4400 Princess Anne Road Public Storage location. Terrible experience!
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February 2023 by freddie Elliott
I don't understand what is your talking about I was never there at Publix Storage Google need to Update their Maps Thank you
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January 2023 by Brenda Glenn
There is nobody on site and I went there and there were two people robbing the storages nobody answered my calls and they just got away with it and they told me they'd have to look on the camera to see if they could see anything it is the worst place ever I would never recommend anybody going here they overcharged me never returned my money very bad place
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July 2022 by Wendell Phillips
This location is ran without a staffer on the grounds. Its well maintained. They have raised the rent 2 times in the year I've been here, which hurt a bit. The manager that I've spoke to from Buckner location is super helpful.
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May 2022 by TheExcorder66
Wasted my appointment and guy or gal didn’t show up for their locker
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June 2021 by Michael Martin
Mesha was very helpful she answered all my questions when I got to the storage unit there was no lock inside that she said would be there I called her and while I was unloading the truck she sent someone with a lock,, nice,,
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July 2020 by Ernest Ferrell
Great Customer Service, Thank You Jaleesa!
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April 2020 by Ronald Espejo
Worst experience ever. My mother rented a small storage unit for a couple of months bc she lives out of town and got all her things out late February but forgot to about the lock and they have been charging her every single month for a unit she’s no longer using. When we tried calling up there they were not understanding and offered no help. They’re just money hungry! Watch out for this place!
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February 2020 by Jackie Jackson
Susan has provided me with excellent service. And answer all questions. I have not had a great service like this in awhile great job Susan
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February 2020 by CW Gaskill
Susan has been very helpful with the issues I had. thanks
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January 2020 by Michele Mitchell
Susan was so helpful and resolved my issues quickly. Fast friendly and efficient!!!
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January 2020 by Jocelyn Morgan
Susan has been very friendly and helpful every time I’m in or have to cal !!
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January 2020 by Nathan Saenz
Susan had a warm smile and a great knowledge on the storage units. Had my things here as I was on deployment and they are very military friendly. Everything was in great condition and even has climate control. Great place to keep my things.
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January 2020 by Boontida Monparpunth
Susan has given me amazing customer service!! She was very helpful and got me into my storage unit very fast. Everything was convenient. Highly recommend this place!! Remember to ask for susan!!
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December 2019 by jocelyn jorden
Excellent customer service!! Brenda is so personable and informative.