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September 2025 by Slimer FPV (Joe)
Had my things in storage for 3 months, came back to find over half my things were molded. I pulled a box spring out and a family of Rats jumped out and startled me, I slammed the box spring down and killed one of them. There was rat droppings all over the place. Im currently in contact with the insurance for my lost items (living room, clothing, cords chewed thru, furniture). This is ridiculous. I wish I had read these comments before using them, but it's good these comments are recorded because it shows the issue was addressed and never fixed. I'll leave this tidbit of info so you don't have to look it up yourself...
To report an unsanitary storage facility in Virginia Beach, contact the city's Code Enforcement through the City of Virginia Beach portal to register a code complaint. You can also submit a complaint to the City Manager's Office or the Virginia Beach Police Department, or dial VB311 to report issues and request services from the city. Be prepared to provide detailed information about the violation, including the location and nature of the unsanitary conditions.
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August 2025 by zfighter44
Great customer service and ability go above and beyond. Ask for Karen she's a really nice lady and very knowledgeable
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July 2025 by Fareeha Jackson
Thank u Karen
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June 2025 by mecca melvin
The customer service computer.Stupid idea the people that were sitting there.I believe his name was rats and I forgot the young lady name But they were awesome with helping me The young lady helped me with getting A storage unit through the computer which was stupid And I don't like no idea about that computer and the young man helped me with outside in the heat trying to lock my storage unit .They were very nice and sweet and awesome people
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June 2025 by tay harris-smith
This place is rat infested I lost everything. There is no way they have this good of a rating. It doesn’t matter what you store the rats will bite through your boxes eat the cords on your appliances. This place is disgusting. Do not store your things here.
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May 2025 by Cindy Rein
I had my items in storage for about 1 and a half months. Boxes were wet. My clothes in the wardrobe boxes were shredded inside was a mouse. I heard it as I was taking out the clothes. I lost 80 percent of my clothes due to this. So over $1,000 gone! . Plus my couches also had white stuff on it from them getting wet. Not sure if there was a leak in the roof or water got in under the door. Don't use them.
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May 2025 by Pingeepo
Morrigan has a lovely service manner and delivered excellent customer service. Will come here again.
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May 2025 by Aaron
Rats, I learned a great deal about what rats are capable of destroying and for no apparent reason, equally aggravating is the staff, constant harassment, walking by staring in your unit.
If you use the app you'll be treated to all sorts of offers if you'll only just sign up for auto pay, they're practically begging, $500 sweepstakes if you sign up for auto pay, discounts for this or that if you sign up for auto pay.. I once wondered why is this?...
Then I found out, extreme rent increases in less than one year my rent went from $90 per month to $300 per month, sign up for auto pay and you won't have to worry about noticing this.
At first I figured I'd be punishing Public Storage by moving out to a competitor nearby with prices locked in for 12 months, but that's silly, they want me to move out so you'll move your stuff here while you're over seas or in Nebraska for 2 years or wherever and can't move out, well I'm definitely getting out of your way.
There's better storage options practically within sight of this facility.
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May 2025 by Jared Dubois
Karon is a wonderful person and was always helpful every time we talked.
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May 2025 by Scott Perry
Karen, was very knowledgeable, and polite. She does a outstanding job with coustomers
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May 2025 by Joe Holloway
Karen, was excellent help with what I needed.
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April 2025 by bmustang50
Karen was very knowledgeable and helpful picking the right unit for me!
Thank you!!
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March 2025 by Marquis Miller
Karen did amazing truly helped me out!
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February 2025 by Tom C
Polite, professional, seamless transaction
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February 2025 by Matthew Foust
Young lady named Morgan was extremely helpful and answered all my questions promptly and professionally and made me feel like an appreciated potential customer.
