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January 2024 by Nancy Jelderks
Getting a storage space here was amazing. I got alot of questions answered quickly. I would recommend Public Storage to anyone. Thank you
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December 2023 by Bruce Wayne
Terrible experience moved out of state called to have my rate lowered was told rate was being lowered but instead they tried to raise my rate $100 extra a month thinking I was out of state.Once they tried to finagle more money out of me thinking I was out of state, I had my stuff out within 3 days. HIGHLY SUGGEST YOU DO NOT RELY ON THEM TO DO FAIR BUSINESS BE WARNED!!
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December 2023 by Greg L
I WILL NEVER GET ANOTHER UNIT FROM PUBLIC STORAGE. Prices gradually increased and because I badged in the gate the same day my unit closed out I was charged the whole next month. CUSTOMER SERVICE WOULD GET ZERO STARS IF POSSIBLE. They couldn’t do anything to help me.
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December 2023 by John
Helpful and actually looked into previous set up in which the agent before her didn't even attempt to look so in this case it all depends on whom you get to help
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December 2023 by CHRIS POLECK
Quick and easy process to move in reasonable terms and price
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October 2023 by Darius Bryant
Staff is very friendly and communicative. It was very simple to rent a unit the perfect size for my needs.
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September 2023 by Cameo Williams
In under an hr I was able to call and get a storage space that was perfect for my needs. The representative was very attentive to help me find a space to suitable for me over the phone . Payment was taken , emails were sent and I was able to have everything moved in same day.
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June 2023 by D. Garcia
GREAT deal on units this memorial day, GREAT in person interactions with their employees, but horrible….HORRIBLE CUSTOMER SERVICE. Absolutely…ABSOLUTELY HORRIBLE CUSTOMER SERVICE. I do want to make a shout out to Mrs. Karen at the Buckner establishment in Virginia Beach for her AWESOME CUSTOMER SERVICE. Shes the only reason Im continuing my business with this establishment. Thank you Karen.
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January 2023 by Marock Ben
I am glad I didn't go with Public Storage. Too expensive and almost double what other storage units in the area charge. Do some shopping around before you commit to this place and you'll notice the huge price difference.
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October 2022 by tricia davis
What a great experience at Public storage on Holland Road in Alexandria not only due to the facilities being well-maintained and in order but the biggest reason for it is glowing review is Jaszmin at the office. There was a slight issue with my son’s online reservation. Jaszmin went out of her way making multiple phone calls to correct the situation while taking care of two other customers. I would call her a multitasking extraordinaire. She then personally walked us up to the storage unit made sure that everything was just as it should be. She made sure we didn’t have any other additional questions and assured us that if we had any further issues or questions she would be there for us. My son is military and I am his mom that drove down from Buffalo New York to help him for the day today. For us military families we know how plans can change and things can get pretty fast paced. Kudos to Jaszmin for helping us not only stay on schedule with my quick visit to help but also doing so with a very polite courteous and helpful manner. She is an asset to your company hang onto her, she’s a good one. Thank you.
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March 2022 by liz moran
Price was fair, account set up was easy, kiosk was easy -- just wish the door-stop worked to keep the outside door open AND the lights were definitely not in synch with the timer (poor lighting and only in halls)
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October 2021 by Kerry M.
Our unit went from $86 a month to $111 a month with no prior notice! A 30% increase in one month. Adios, we're out!
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August 2021 by Jeremy Wilson
I want to thank Chasity at the general booth location for her assistance. Very helpful person. I would recommend this place to everyone.
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June 2021 by Sharon Hart
I want to thank Karen at public storage for her assistance today. The lock on my storage room would not open. She came to the storage unit to give me assistance. She was not able to open the lock and she did a work order for the lock to cut open and given me a replacement lock. Within a couple of hours I was able to get into my storage unit. That was fast cause I thought I would have to wait a week. Once again Karen, thank you so much for your help.
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April 2021 by John Williams lll
I definitely appreciate Hannah for her paietince & her customer service I definitely recommend public storage
