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December 2023 by Larry Amanatides
I was looking for a nice birthday card for our Aunt & searched several stores in the area including "specialty card shops" and no one had the outstanding supply & choice of cards that Fairfield center Rite Aid had. Additionally, the staff was so friendly and helpful. This will always be my place to go for now on! Thank you!
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November 2023 by Jamie Odle
This is the best pharmacy I have ever used. The technicians are so kind and friendly. They recognize their customers and do everything they can to help. I fill regular prescriptions there and when I’ve had to bring in a paper script for an antibiotic, they were super quick.
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October 2023 by GEORGE Gilbert
This is one of the cleanest Rite Aids I've been into. The associates are always nice, especially the manager. The store is organized and everything is easy to find. I don't mind driving to this location even though I have 2 Rite Aids by my house !
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October 2023 by Shannon Taylor
Absolute best pharmacy! Friendly associates and clean store!
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September 2023 by Robert Wilson
Nice people. But the pharmacy/store never answers the phone. Horrible customer service. I am usually not the one to leave a negative review but this occurs frequently & it’s Absolutely ridiculous! Apparently management needs to implement a new process because what y’all have going on in the pharmacy is obviously not working. Or maybe they are just lazy and don’t want to answer the phone.
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July 2023 by David Durda
I have used the pharmacy for 15 years at this location and loved them. This past 8 months or so it takes days to get a prescription filled. I am in pain and spoke to pharmacy this morning. They asked me not to come in until they notify me. It is 5:50 pm, day 2. Nothing yet.Go to another pharmacy if you need speedy service. You will not get it at this location until they change the staff.
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July 2023 by Maria Aguirre-Overton
The pharmacy department was very nice, but the manager by the name of Keeley was not friendly at all. When I asked her how she was doing she just looked at me when I walked by her. Then I got to the register and she was annoyed that she had to ring me up because I was paying in cash. She said under her breathe that she had to finish her inventory. She handed me my change and walked away. I wish I could give her a zero.
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May 2023 by pattypink
I’m new to this pharmacy, as it is closer to me. However, no one answers the phone or fill scripts when they say will.Update 4/28/2023: I initially rated with one star. Since then, I’ve noticed a big difference in the pharmacy dept. I think they hired new people or something. They now answer the phones and prescriptions are filled in a timely manner. This is the way a business is supposed to operate. I hope this new and improved service remains.
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May 2023 by Mark Snell
Self checkout is inconvenient and time consuming. If there is not a human to checkout my purchases I will go elsewhere.
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April 2023 by Chad Franklin
The pharmacy at this location is absolutely horrendous. Prior to the remodel and when Gail ran the Pharmacy, the customer service was excellent. Since her departure, the new people that run the pharmacy are nothing short of awful. Prescriptions are NEVER ready regardless of if they are new or refills. The phone is never answered to make sure your script has been pulled and when you go into the store, they tell you "Oh we were just about to fill this one, can you hang out for 15 to 20 minutes and we'll call you when it's ready" ... This is absurd.I was in-store today at 4:30 and given the same line as above. I couldn't wait as i had to pick up my daughter from school. I returned at 8:30pm expecting to pick it up and go ... NOPE, still not pulled and i had to wait 10 minutes at the counter.Customers should not have to burn a half hour of their time waiting for something that should be ready and has always been ready in the past.Is this a marketing ploy to get walking around the store to hopefully buy something else?It's clear based on the other reviews that Rite Aid is aware of the issues and continues to do nothing about it.
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February 2023 by KC F.
Do NOT pick this pharmacy. I've been a customer for over a year and each refill I always say that it will change. BUT IT DOESNT. They never have the most basic generic drugs and you wait over an hour in the drive up lane during non peak hours. They always have a million excuses and half of the time they don't know how to read their system. It's insane! I'll be switching!
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December 2022 by Troy Duncan
In this store you find a dedicated staff. I mean that they truly are a team.i have been doing business there for year trust me I have difficult profile to care for. They are down on staff like every medical profession but through it all even when uninvited with thousands of prescriptions never making mistakes listing to all the customers complain ruthlessly sometimes Maintain professional demeanor it was abs is my favorite pharmacy. I just don't think you guys that so hard on them we all could use a quick return to the days of civility and proper human treatment.
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December 2022 by Robin Evans
The pharmacy was closed due to an emergency and since there's no pharmacist, they could not transfer my prescriptions until someone is actually there, which could be at least 2 days. Rite Aid should have sent a pharmacist from another store. This is terrible customer service. This used to be a great place, but the last couple months have been awful. I'll be going to another pharmacy.EDIT - UPDATE. Not sure how but Rite Aid stepped up and sent my prescriptions to another Location who filled them first thing this Morning. Appreciate that very much!!
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December 2022 by Jolanda Teresa Tate
Its really ashame that the service in the pharmacy Fairfield Shopping Center is lousy and you have to wait days for a prescription to be filled. Its also ashame when you call to check to see if they have recieved a prescription from a doctor no one answers the phone. All the good people have left and I can see why.
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December 2022 by Fina Whitmore
Worst pharmacy ever. They never answer the phone. The prescriptions are never ready. The absolute worst. DO NOT SHOP HERE.
