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January 2024 by Evelyn
Very disappointed at an associates' behavior toward my grandson. She basically asked for a toy his younger brother had picked up on a shelf and accused him of taking it out of a box ( which it was never in). This was totally uncalled for. I am a store manager for a retail store myself and would never condone my associates being accusatory to any patron. Good luck keeping customers with associates like this.
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December 2023 by Rachel Higgins
I was just ther to get some things I don’t know how you all train your employees there when I when to check out my cashiers name was Nericka she there my stuff in my bag did say hi or have a nice day I will never come back to you all my job we speak to are guest pls have a meeting with all your employees about how to be polite to your customers thah makes a huge difference I am not like that to my customers she need to be fired
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July 2023 by Carol Keith
I was looking at a canopy display called somebody over the lady that came over was very rude all I asked her if she had the same one in the back I didn't see it on the floor for that price and that color she begins to show me another one with a different price and different color and all she had to say was we didn't have anything in the back and then begins to tell my husband if we couldn't afford $20 more for a different canopy that we need to get another job she was very rude my question was if they had that one for that price so I got furious walked up front to pay for my items so I can leave she followed us a front to where the register was and begin to tell my son if he ever brushes his hair couldn't get her name she had no name tag on was very furious my husband told her that he has dreads but is none of her business so disrespectful been to this location many times never had any issues I will never be back
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July 2023 by Sherrie Adefenwa
Customer service is absolutely horrible and the staff is lazy and rude
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July 2023 by Cynthia Williams
I like Rose's I was raised on Roses glad they're still in business.
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June 2023 by Hope Wright
Bought item with big sign on it “only $3.99! Save $2.00. Usually $5.99” and they charged me $5.99! Just realized it so now must walk back there and get the $2.00 they owe me!
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February 2023 by Rosalind Parrish
Manager is extremely rude!!! Not sure how my call went left.... All I needed to do is speak to my very courteous representative that I have been dealing with about my chair order. He works at several Roses locations and I thank God he does not work at this one. (I called the wrong store) They must not give training for customer service there because that would be absolute hypocrisy! The manager hung up in my face twice during my explanation that im just trying to get to my representative. She stated that I was hostile when she asked me what order am I calling for, I said" a chair order" and she stated that, " I didn't have to be hostile". I said "Huh! How am I being hostile" and she hung up. I called back to confront her and ask why she did that and that I have no reason to be hostile. It's a simple conversation. She said "he doesn't work here". I said she "could've just said that instead of being so rude". She told me "not to tell her what to say" and she hung up again. My lord, people!!! That location will never get my business. Keep up the good work! You'll be closing that store soon.
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February 2023 by Jo Anne Moore
Very clean store. You can find some good bargains!
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November 2022 by Lynette West
Not only are they pathetic and slow but this place smells awful on the side aisles!
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July 2022 by D Miles
June 2022 a manager at the Virginia Beach Chimney Hill location named Abby was so rude to me personally that I felt the need to tell her what a good customer I am and how much money I’ve spent there. I should never have had to remind her of that and she should never have been so rude and disrespectful towards me. I also got to the cash register and realized that two of my purchases rang up incorrectly…over the price on the sign. The same manager (Abby) was called over the loud speaker and I had to wait for her to go back and find the items to verify that I was correct about the price and return to the cash register to make both price corrections. I don’t recommend this location but they had a few fairly priced toiletries and pillows along with a nice, young lady behind the cash register so I decided they deserved more than one ☝️ point… but no more than a 2.
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May 2022 by Elena Schwartz
That is mostly unrespectful workers I be ever met...., including manegers!I am writing about Chimney hill store...The store, in which I had mistake to shop is locate in Virginia Beach on Holland road Chimney hill shopping center.I had worse experience... DON'T GO THERE....
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May 2022 by Regina Phillips
Store so clean good customer service.
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March 2022 by April Harris
The african American staff is not friendly at all in this Chimney Hills store. The big Jamician Black lady with the different color hair styles never greets me as I approach the register to pay and she never Thank me for shopping at Rose's. The other African Americans women that work there are having fun while the lines are long or walk away from the register as if they don't see us standing there while having a loud conversation with other coworkers. I normally travel to Military highway Roses to make my purchase where you have older African Americans women who greet and treat you with respect. I am a African American woman. Speaking up for the disrespectful behavior of the workers in this particular store. They don't open up on time and will look the doors early before closing. I pray Roses sees this and investigate CUSTOMER SERVICE in this store.
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October 2021 by Miankis Miankis
Very nice selection of quality products not really much in the store at the moment because of the holidays and people picking up their last minute shopping the store is not cluttered the store is clean the music is worth dancing too singing too the staff is polite and will share a smile with you they are very knowledgeable and willing to assist if you are ever in this section of Virginia Beach on Holland road stop in and say hello and pick up a few things if you need to I definitely recommend this location
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August 2021 by Barbara S
Prices were only okay compared to Big Lots, Ollie’s or other discount stores. Lots of Christian wall sayings & canvas prints. Lots of little “I didn’t realize I needed that” stuff so I put about 8 things in my cart. After joining a line with 6 people in front of me they opened up a second check stand but made no effort to take the “next person in line”. My cashier was SO SLOW I gave up (with only 2 people in front of me) I just walked out. And according to Google this is a “much less busy” time.
