Social Security Administration

Hours: The Social Security Administration provides services both online and in-person. Customers are encouraged to save a trip by visiting the website to update information, apply for benefits, and create a mySocialSecurity account for tasks like requesting a replacement card. For in-person help, an appointment must be made by phone before visiting. Experiences at local offices vary. Many reviewers report wonderful, good, or excellent experiences with agents who are amazing, extremely knowledgeable, courteous, professional, helpful, nice, competent, dedicated, and wonderful. They are described as good people who go above and beyond. However, the process of reaching an office by phone is frequently described as terrible, with extremely long wait times, disconnections, and difficulty getting through, attributed to understaffing and antiquated systems. Wait times at the office itself can be short for some, but recommendations are to be patient, prepared with paperwork, and to make an appointment if possible.

1. Virginia Beach, Virginia