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October 2023 by Jillian Callahan
A real shoe shop!! Elizabeth helped me she was knowledgeable & super friendly:) I bought a pair of Birkenstocks & Elizabeth helped me get a perfect fit!Will definitely shop at this store again!
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August 2023 by A Dot
The best store around. Sales staff was awesome. So happy with my purchase. Can't wait to go back and buy some more shoes
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August 2023 by Traci Winslow
I was going in to browse but ended up being pleasantly surprised by all of the high-quality and foot-friendly shoes. I purchased my first pair of On Clouds and now I'm hooked. I've been walking on air all day. Elizabeth was extremely helpful in my purchase. Thanks for the great service and great shoes!
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August 2023 by lifetime virginian
The selection of shoes and accessories is one of quality and is not really matched by any place else in Virginia Beach. The staff is excellent and is extremely knowledgeable about the product.
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August 2023 by Lois Van Cura
Elizabeth was extremely helpful helping me make my shoe selection. Great experience overall.
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August 2023 by Melissa Johnson
Great experience, friendly service!
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January 2023 by Ashley Murphy
I am so disappointed in my most recent visit to this store. I brought my son in for his first pair of Birkenstocks. He was not fitted but was asked his shoe size which is about a 10. That would mean he would be a size 43. The 43 was slightly too big but since there wasn’t a 42 in stock she had him try a 41. The sales lady insisted that the 41 was the perfect size since he could fit his foot inside the clog. When I got home I pulled out the insert and put his foot in the insert and his toes went over the end of the insert. She clearly only wanted to make a sale and get us out of there. She didn’t even bend over to help us with the shoes. Tell me why is it that I had to fit my son for his shoes when that is the stores job? The next night I went to take them back, no questions were asked as to why I was returning them. I told the woman at the counter that my son was not fitted properly. She had no comment. She refunded my card. My boyfriend was looking around the store for new shoes, he was never asked if he needed any help. This store needs some serious help. The store owners prior were amazing. They took their time with you and made sure you were completely satisfied and that you were taken care of and comfortable. I have been shopping at this store for 28 years. It’s a shame this is the only Birkenstock store in Virginia Beach. From now on I will shop online.
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January 2023 by Mike Clark
I have shopped here a few times. Staff was nice.
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December 2022 by Morgan Mosley
Excellent customer service. The manager is really helpful.
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August 2022 by Linda Lowery
My mother and I visited Sole Provisions shoe store because I was shopping for a pair of sandals. Sheila the sales clerk immediately helped me in trying to find a pair of birkenstock sandals. She was awesome and very patient with us, but especially sweet to my mom. Thank you Sheila for being what a sales clerk should be kind patient and have a complete understanding of your product!
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August 2022 by Lydia Wade
They asked what size my daughter was (34) the woman kept insisting she was a 35 and brought out a whole bunch of 35s and only one 34. We ended up buying the 35s and had to return them the next day. Her foot was sliding around in the shoe. Ended up buying 34 from the website directly. We felt like we were not being heard.
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August 2022 by Cary J Woodbury
I utterly loathe shoe shopping bc it's such an arduous task for me to find a shoe I like which actually fits me. Thank you Sheila for your patience- I had you running to and fro, creating such a mess of your store, taking at least a dozen or more shoes out for me AND you were nothing but politeness and full of professionalism!! Really appreciate being treated with such kindness. Thank you again for the good experience.
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June 2022 by Jake Ullrich
Great experience. Beeper was very friendly and helpful. Will recommend this place to others
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June 2022 by Leslie Garrett
I stopped in on Sunday May 22nd. Taylor assisted me in finding a shoe to not only fit me but one that is comfy on my left foot. I have had 3 ankle surgeries on it within 2 years. I'm in constant pain. I sort of felt like Cinderella. She bought out at least 16 pairs of shoes. Btw us we figured out what style and materials worked best with my foot. I finally narrowed it down to one pair of beautiful yellow flats. Taylor knows her stuff. Plus you feel like you are a VIP. They assist you with putting the shoes on w a shoe horn while they sit on the awesome shoe seat. The whole experience was top notch. I will be back and I will recommend this store and Taylor. The other staff were outstanding with how they treated customers also. Thank you for great quality w great customer service.
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May 2022 by Leslie G.
I visited this site on 05/22/2022. I had seen a post on FB that Sole Provisions was opening in VB and Williamsburgh. I was excited there would be located within 20 miles of my home. I stopped in Sunday afternoon and had the pleasure of Taylor assisting me. I have a challenging time finding shoes that are attractive, comfy, and fit. I put the poor young lady to work. I picked out a couple pair of sandals I liked. roughly 16 pairs of shoes later I decided on the 2nd or 3rd pair of shoes I tried on. I have had 3 left ankle surgeries in a little over 2 years. My foot hurts 24/7 and the ankle bone is very sensitive. Taylor never looks rushed or stressed. I told her I was so sorry to go thru so many. It did turn out to be a good learning experience for both of us. If you appreciate the days when stores waited on customers, and shoe stores helped you with sizing, style, they help you put the shoe at the little angled shoe bench with a shoehorn, then this is THE PLACE to go. I will go back for another pair of quality shoes with great assistance by staff.
