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April 2024 by RA BO
Barely made 4 stars. Fries was warm, at best. I had to repeat 4 different times a specific modification to my pork sandwich. Service WAS STUPID SLOW. I should have watched the drive-thru to see how service was done and where I was in the line or if the staff were handling drive-thru as top priority over those that were in the car stalls. The other 2 Sandwiches were made accurately, but were kind of flatten, possibly sitting and waiting to go out... the only redeeming aspect was the mozzarella cheesesticks! Fresh and crunchy hot!!!
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March 2024 by Rebbie Larson
Went to drive-thru lady had a nasty attitude. I didn't even want nothing after her nasty respond for a question. If you don't want to work fast food then don't do it.You chose that job have a little common courtesy for your customers trying to at least ask what on your menu.
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March 2024 by Andrea L
Waited 30 minutes for our food and drinks that I had ordered on the app. I waited 20 minutes but after seeing cars who came after me get their food, I pushed the button to ask how much longer and the dude responded sarcastically saying he knows we had been waiting that they wanted everything to come out together. Fast-forward another 5 minutes and this girl named Taylor? brought out a bag, asked if we had ordered the items she had, and I told her yes and 3 drinks; she only had food so she said that she would go get them. I touched the food and asked how long they had been sitting there because they were cold. She responsed sarcastically saying that "as you can see" they are extremely busy and I said I understood that but that I had waited 25 minutes for our order and it was cold. She started getting an attitude with me, I interrupted and asked how I could get a refund and she told me to go through the app. I told her to just get the drinks and I would use the app. She got an attitude and shook her head, then held a finger out and walked inside. She brought the drinks out then said sarcastically "Have a nice day." I understand restaurants get busy but there is no excuse for a fast food restaurant to take 30 minutes to bring an order out; cold food is not excusable and rudeness and sarcasm is DEFINITELY NOT okay. I have given this location SOOO many chances but this was the last straw. If you're local to Virginia Beach, go to the Sonic on Nimmo Parkway; we have never had an issue with them and they are very polite and have excellent customer service skills!
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March 2024 by C
Don't bother to waste your time. I sat to order my food at the ordering booth for 30 mins, and no one came over the intercom.
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March 2024 by COLBY SMITH
My super sonic breakfast burrito had a slice of American cheese instead of shredded cheddar cheese. The tots were on one side of the burrito and the sausage was on the other end with a veggie barrier between the two halves... will not return for breakfast again.
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March 2024 by Keliah Ferris
Very rude employees shut the window while
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March 2024 by Qui Ly
I come here everymorning at the Virginia Beach location for my 5 year old son. Corndogs are always fresh and hot just like my son likes it. I wanna thank you to the morning staff being so nice to my son. It means a lot when I see my son smile because the lady is so nice, kind and genuine.Hard to find that these days. Thank you again from the bottom of my heart, your services is much appreciated.
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February 2024 by Jo Winstead
Pass 2 times, burger over cooked, burnt looking, and tasting, and cold temperature.Not right amount of sauces even was on receipt, less than ordered, by alot!Tried to call as freezing temps outside, voice mailbox full.If no response of another better, and complete order from from Sonic, will contact my bank, for refund.
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February 2024 by Heather McEntee
Poor location. Ordered on app. Every stall I checked into said not available. Had to walk into location and they said I couldn't be in there. How else was I supposed to get my order? Gave them plenty of time and still had to wait for the order. This is the worst location I've been to so far.
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February 2024 by Ashley
Waited 13 mins for 2 items that were barely warm after receiving an attitude from Timothy during my order process which I ignored the first time and throughout me having to get a refund. I had to wait for all of drive thru to be served even though I was there before multiple cars. Didn’t bring out my receipt for the refund and refused to issue it out and now I have to wait for it to show up. My money better be refunded to me.
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February 2024 by Trevor Cooper
Great staff just a tad slow speed of service.
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January 2024 by Rachel Thompson
Food is usually served Hot. Drive Thur in a timely manner. Our Favorites: Shakes, CokeaCola Ice Cream Float, Chili Dogs, BBQ chicken Nuggets & Reg Nuggets.
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January 2024 by Carolyn M
Going through drive thru is decent for drink orders.Whenever I order food regardless of drive thru, parked, or ordered online, order is delayed and wrong.
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December 2023 by Tara Smith
The wait is too long ,food okay the service is
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December 2023 by shade collins (MZshaidu)
Every sonic in Virginia beach upsets me when I order. I get an attitude just for asking basic questions like "is your ice cream machine still on?" And sonic is way over priced these days for the most mediocre food around, it's just not worth it.
