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February 2024 by brad r
Dustin was a condescending jerk, very disrespectful. I left without getting what I needed. Went to Verizon.
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February 2024 by Anjanette Wilcher
Good Customer Service.
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February 2024 by I don’t use Gmail
Awful customer service. The associate I was working with. Had a attitude and was taking an extensive amount of time to active my two phones. I was being ask the same information repeatedly. When I ask to speak with the operator from T-Mobile. She was on the phone with. She got mad and loudly says. I'm not activating your phones. That I need to leave the store and walked away. Another associate approach me asking me to leave. This individual took thier name tag off. While she was speaking to me. People only hide who they are. When they know they're in the wrong and or feel shame. There are always bad apples in the bunch. I told her I would inform corporate. On the level of disrespect and she said I don't care. She would not give me her name, so I took a picture of her before I left. She didn't care. I hope corporate does. If so, I'm sure they will have a great excuse put together. Look me up Corp. I own 4 businesses in this area, so I know the difference. Between good and bad business.
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January 2024 by Anna Fitzgerald
Gabriel at this location was so helpful. I had bizarre issues with my acct and connectivity and was bouncing between 2 phones to try to make things work. He was patient, understanding, and calm. (This was after visiting another store and a repair shop and no one could figure out the problem!) I will only return to this store going forward. The staff there treated me like a person, and not a number in line. Thank you!
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January 2024 by Dan Piacentino
Got a new phone for my wife. T-Mobile was excellent, thorough, and professional. My phone provider for life.
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January 2024 by Claudia Gomez
Very helpful staff, very patient with my mom and I through the whole process. We had lots of questions. Very satisfied. We upgraded an Iphone, bought AirPods and got 2 AppleWatches
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January 2024 by Elisabeth Fluellen
I want to thank the young man who helped me get my phone working again and showing me what to do in the future. You certainly are someone who has patience! I should have written down your name, Mr. X. THANKS again!
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January 2024 by Esperanza Yolles
Great customer service ?
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December 2023 by te a
the best customer service ever!!!! no hassles, they want to do what is best for you
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October 2023 by Anthony Mortillaro
Yelsin was amazing, provided great information.Way to represent the management/company & staff.Promote her or give her an incentive, it’s very rare to find hard working employees like that.ThanksI.g@THASMgallery
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October 2023 by Karin Murray
I'm always taken care of when I go here. Even when I call with a quick question.
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September 2023 by Veronica
THE STAFF HERE IS ALWAYS FRIENDLY, THEY MAKE SURE YOU’RE WELL TAKEN CARE OF & SATISFIED BEFORE LEAVING! VIRGINIA BEACH ?️ STAFD⭐️?
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September 2023 by Nishant Pandey
Grace was so nice and welding helping me set up my new iPhone . I came in so close to closing time and still got great service !!Ask for her she’s the best !!!
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September 2023 by sales mattress2gova
The staff is friendlier now. 10000 stars!!! Luna was extremely helpful and informative.
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July 2023 by Marie K
Visiting from out of town and had to pay my bill. In my home state there are kiosks to pay bills, however this location they did not have the kiosk. As I entered the store was busy, I was greeted, however initial team member asked me to sign in. Another team member Ray, offered immediate assistance and I was in and out in 3-minutes.Big shout out to Ray at this location for not only being a team member but also for taking the initiative to provide quality customer service and truly representing the T-Mobile brand.
