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September 2023 by Angela S.
Having moved from Florida a few months ago, I was eager to check out the Talbots here in Virginia near us. FIVE STARS for the one in the Promenade shopping plaza--all because of Katherine (Kate)! Her greeting was genuine and she offered suggestions and sizes, attended to my dressing room, and was all 'round friendly and helpful. Talbots Petites at Promenade will be my go-to store, no doubt about it. It's so nice to know there are still sales associates who actually care about the customers!
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August 2023 by Julia Sedaca
I love Talbots quality!!! Even if it looks expensive, the clothes last for a very long time. Also fits right with the sizes.
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June 2023 by Lynn H
Very good customer service,
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February 2023 by Jennifer Darden
Love going there with my mom. Excellent customer service. Just got the cashmere lounge pants. They are a must have.
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August 2022 by Billy Hatcher
my wife loves shopping her because she tells me that she is a "hard-fit" & Talbots can accommodate her needs
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April 2022 by Betsie Leahy
Always love Talbots. But their clothes are too, too expensive for what they charge!!!! I shop when good coupons or offers become available!
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March 2022 by FN
I had the best time shopping here. Initially I ordered online and needed to do a return. Cindy handled my return professionally and efficiently. We set up an appointment for me to return and try on clothes. Highly recommend. Expert help and lots of fun. Beautiful clothes! Truly enjoyed the experience.
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February 2022 by Sara Reiter
Attempted to return a Christmas gift here today. We were told that it was too old and there was nothing they could do. Walked out and called the Talbots corporate and set up a quick return. Turns out I was only 1 day over. Very disappointed that I was unable to find kind customer service in person and had to resort to calling. I will continue to support Talbots but not this store.
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February 2022 by Pac Magic
I was with my elderly mother and we both were dressed from a long car ride. The sales woman told me my jeans looked like jeggings. We felt judged. Disappointing
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October 2021 by Jackie Crabtree
The salesperson's were very polite and helpful. Va Beach Talbot will be my go to store.
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October 2021 by shirley handelsman
My sister and I walked into Talbots this afternoon and there were 2 sales ladies that saw us walk in and no one even acknowledged us. I would say your customer service needs some work.
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September 2021 by Jim Bellamy
Slightly busy . My wife went in to purchase an item in the store . They didn't have it . They ordered it for her , but charged a handling / service charge . Totally invalidates any customer service . Truly ridiculous.
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August 2021 by Phyllis Sayers
Love this store. Assistance is always available yet not intrusive.
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July 2021 by Roxie Holder
Women's Petite sizes are no longer kept at this store. Those sizes must be ordered.
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May 2021 by margaret m.
I was surprised to see the closing of the Women store but they did join in (small section) with the Petite store. They still honored my birthday ( very nice of them).Talbots always had a special part in my heart for over 60 some years in Detroit, Michigan for their excellent quality & service was superior! I miss this elegant touch!
