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July 2023 by Benjamin C.
Had a cracked oil pan and they got it done very quick. They gave me updates by calling me and the owner Tracy was a cool guy.
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May 2023 by Google user
My husband and I have taken two of our vehicles to The Car Shop and they did an amazing job both times! They worked out all the warranty details and kept us posted on the progress of our vehicles and told us what was covered with the warranty. Hands down, we recommend The Car Shop for your auto needs!
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May 2023 by Aliza Maher
My husband and I have taken two of our vehicles to The Car Shop and they did an amazing job both times! They worked out all the warranty details and kept us posted on the progress of our vehicles and told us what was covered with the warranty. Hands down, we recommend The Car Shop for your auto needs!
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April 2023 by Alexis Dease
The Car Shop did an excellent job working on my vehicle and provided very quick service! I got all my brakes & rotors replaced within 5 hours and was able to pick it up the same day I brought it in. Tracey had amazing customer service both over the phone & in person. This establishment offers military discount as well which I can appreciate. This mechanic makes you feel super comfortable and it is very easy to find their shop. I definitely recommend them for any of your vehicle’s needs.Service: Brakes
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April 2023 by Alissa Moose
Had such a good experience at the car shop! My temperature gauge had been working on and off and making other stuff sound weird in my car. I’m not that knowledgeable when it comes to car stuff, however Tracy let me know I was in good hands. He explained everything in great detail so I could understand exactly what was wrong and what they were going to be doing. He also gave me an estimate beforehand so I would already have an idea of what it would cost AND what for. I wasn’t asked for anything extra and wasn’t scammed into buying anything I didn’t need. I came in with a problem , and they fixed the problem…. also in a timely manner might I add. Overall the service was amazing and I will be back :)
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February 2023 by Noelle Evertsen
My car was making a horrible noise and I was convinced it was the exhaust. They diagnosed the problem and quickly fixed the problem because they knew I’d be traveling. Tracey, the manager kept me informed every step of the way. They were incredible. I’ve finally found a mechanic I can trust.
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February 2023 by Craig McLendon
These guys are the best! They replaced my transmission and power transfer unit in my vehicle that was under warranty with Carmax. Tracy handled all of the paper work, phone calls, and e-mails with the warranty company and kept me informed during the whole process. Very courteous and professional. I highly recommend this repair shop!Service: Transmission
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February 2023 by Kim Rammien
Super fast and friendly. No surprise fees or hidden costs when I picked up my vehicle. As someone who knows very little about cars, I felt completely comfortable with the staff. No one tried to sell me on extra services I didn't need. I will definitely use them again!
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December 2022 by My'Anna Williams
I scheduled an appointment through my vehicle finance company and they recommended me to The Car Shop. I scheduled last minute they were able to approve my appointment within 24hours took the vehicle for brake repairs and was done less than 2 hours. The customer service was on point he directed me through the entire process and really took his time, the manager Tracy, to show me exactly what was causing my vehicle to make a loud noise. He was about to educate me through the process. I waited in the waiting room and it was nice and clean. Highly recommend, this is my preferred repair facility now. Thank you you guys so much.Service: Vehicle Inspection
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November 2022 by Zachary Fabian
Tracy and his team are absolutely amazing. In amongst a sea of shady mechanics preying on the ill-informed, they are a breath of fresh air. They do great automotive work, in a quick and efficient manner, with transparent pricing. I even took a used vehicle to them for their review prior to purchase, and they gave their honest assessment of the car, greatly assisting in my decision making.It can be very hard to trust mechanics but I can say The Car Shop has earned my trust and business
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October 2022 by John Irwin
I have nothing but POSITIVE things to say about The Car Shop. The Service there is spectacular, the owner (Jeff) goes way beyond to make sure you are satisfied and super honest, he doesn’t try to sell you things you don’t need. He even throws in thing at his cost. His prices are also some of the best in Tidewater. I called around for rates for comparison and no one came close. One company wanted $2800 dollars more to perform the same work, unbelievable.If you need auto work done go here , nobody I know compares. Performed Engine Tune Up, Replaced Leaking Valve Cover Gaskets, Put in Intake Manifold Set. Replaced Temperature Door Actuator Right Side. The Manager is top notch.
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October 2022 by Brittany Cissell
I’ve been to see Tracy twice now. Once for a water pump repair under my Repair Pal warranty and once for general maintenance with brakes/rotors, etc. With my warranty, I didn’t feel like a middle man - they handled it all without me even having to look up my contract number & I was in a rental car with Repair Pal 3 hours after I dropped of my car to him. For my general maintenance issues, the service was fast and efficient and he explained all the charges before completing any work. I will absolutely be back!Services: General repairs & maintenance
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October 2022 by STILES TANKSLEY
Call them from referral from Assurant extended warranty. The Hyundai dealer told me it would be a month and a half before the could even get me an appointment. When I book appt online with the Car Shop they confirmed it for the next day. They had to order the part and did so overnight. When the part came in damaged, they expedited the replacement and reduced my bill by the cost of shipping. They are first class professionals .Oh by the way best experience ever and I have been in the business over 40 yearsService: Auto power window repair
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September 2022 by Paula Rogers
Tracy and his team were wonderful to work with! They quickly diagnosed my car and had me up and running within an hour. They were honest and transparent about the work that needed to be done, explained what happened, and most importantly charged a fair price! I highly recommend them.Service: Exhaust
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September 2022 by Bennett Treadaway
1000/10 Highly recommend this shop. Insanely quick service, dropped my car off on a Monday and had it back by Wednesday morning. The manager was insanely friendly. And it didn’t cost me an arm and leg. This is the only spot I’ll be taking my car to from now on!
