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October 2023 by Matt
The roast beef sandwich is delicious! I love this place, and the food is great, and the staff are friendly
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May 2023 by Ja Ben
I will never go to this place ever again. I called because the last time I got a salad there were barely any veggie toppings up there. I called to let them know, and at the end of the day I still ended up with a salad with barely any cucumbers and tomatoes, AND bad pieces of lettuce. Their customer service on top of that stinks. There is never an apology for it. Just excuses. A customer should never have to be victimized and made to feel like you're in the wrong when you are the one spending your money. I liked it when I first tried it, but they have gone way downhill. Whoever is in charge, please retrain on proper customer service. When a customer has an issue, you should never argue with them. I worked in customer service for 10 years, and I would have never done something like that. UNACCEPTABLE!!
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May 2023 by Maryvona Cuffee
The Virginia Beach Bonney Rd location does not deserve stars at all due to the abhorrent customer service, on an ongoing basis, specifically delivered by the manager "V". We have ordered EVERY week from this location for years, and every time there's an issue, "V" never starts off with an apology; instead, she goes back and forth with excuses. This location has served my husband spoiled chicken (discolored and smelly), and "V" tried to justify the problem, but then offered a depthless and insincere apology. Today, our salads had black, wilted, and withered lettuce in it. Instead of apologizing, she went on and on about the type of lettuce that was in the bag. My husband was very patient with her as she disregarded what he said and proceeded to over talk him, so I took the phone.Then of course, she became defensive. I concluded the call by informing her we have opted to no longer order from that location and her response was "ok, thank you". Having the opportunity to service customers for most of my life, I couldn't imagine having anyone on my staff who has no regard for the customer experience.
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November 2022 by Supa P
Vanecia Lotito and staff at the Bonney Rd Location have amazing Food and Service. Highly Recommended
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November 2022 by Gabby T.
Delicious! The catering at a work related event was from Gourmet Gang, and it was wonderful how well they did at accommodating the various dietary restrictions. I would happily order from them for my work events in the future.
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September 2022 by calijoy
Never again, I literally just came from here. This is the second time we’ve been here and they forgot to bring our food out. Tipped $4 on curbside order. Actually called to let them know I’m here and the woman that answered the phone acted like she couldn’t find my order then said she’d bring it right out. Meanwhile after 15 minutes waiting in the car with my groceries getting warm (I thought maybe they just didn’t make it yet) I decided to go in and my pasta salad had just been sitting out on this table. Maybe don’t consider tipping for curbside if they’re just gonna forget about you and let your lunch get cold on a table. BTW I ordered 40 minutes before I got my food so who knows how long this has been sitting out.
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August 2022 by David Ledbetter
This is my first time having The Gourmet Gang. I had a very good first experience. My sandwich was very well proportioned and my pasta salad was as well. I couldn’t even start my pasta salad because the sandwich itself was very filling. Sandwich was so good I had to hop on here and write this. This location is so hidden though and hard to find.
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August 2022 by karen evans
I want to give a big shout out to Tamara at Gourmet Gang on Bonney Road. I had a large order for a client meeting today. Tamara took the order around 10:15 am for 10+ - salads, wraps, chips, cookies and drinks. Quite a few orders had substitions. The food arrived perfectly and on time at 11:45 am the same day. Everyone's name was on the order which made it easy for me to set up. Everyone enjoyed their meal! Tamara and Gourmet Gang - thanks for making our lunch a success and making it so easy for me!!!
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August 2022 by Pete Rash
The chicken salad is delicious, never had a bad meal it's fresh and delicious.
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May 2022 by Jeanise Brown
After having to call a few times to get through for an update on our order, It took 2 hours to receive our salad delivery and arrived with no dressing.
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September 2021 by Steven Krause
Always good and fresh! We get this from work a lot for lunch.
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September 2021 by Roxanne C.
Well, COVID changes everything. Ordered catering for an office party. The order on line process was frustrating and when I called and left a message, no one called back. After 3 calls in the post lunch period, someone picked up. She was nice, but the overall customer service related to ordering was poor. I was happy with the pick-up and again the staff at my pick up location was friendly and helpful, but the system and communication was not what I would expect. (I worked in the restaurant business for 16 years.) The food was ok, not great, not terrible. I asked for one of the sandwiches on our platter to be prepared without cheese to accommodate a lactose intolerant employee, which was done. I asked for the sandwiches to be cut smaller, which was not done and I had to cut them myself. Not a disaster, but it caused our event to start 10 minutes late. I also asked for mustard or Mayo, where possible, to be served on the side. This was not done. Because of this, several guests opted out. The taco boxes were user friendly and a good value, but the meats (we had all 4, 2 per order) were not stellar. The Mahi had great flavor, but was dry. The pork was also dry and not particularly flavorful. The chicken and beef were moist but the seasoning was lackluster. 6 out of 10 stars for food quality. Is Gourmet Gang riding on it's previous deserved reputation? Are the staff getting the training and support they need to do their job? Should the on line ordering system for office catering be revamped? I will let you decide, because I will be looking at other options for my office events in the future.
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June 2021 by Grace Marks
The best all around catering experience!!! Jenna in the catering department was such a HUGE help during the selection process. She went above and beyond helping me select a menu and the appropriate amount of food. Then on the day of the event, I was blown away. The food was delivered and the presentation was SPECTACULAR. Thinking it couldn't get better, the guests started eating and EVERY SINGLE ITEM was delicious. I want to have another party just so I can have to beef and red onion chutney and those delectable stuffed baby potatoes. I think there may have been a fight for the last couple baby potatoes by the end of the event. Thank you sooooo much, Gourmet Gang, for making my daughter's graduation party such a success.
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May 2021 by Chris M.
After working from home for nearly a year, I had missed my Gourmet Gang lunch fix down the street from the office. This was my first time ordering from the Bonney Rd. location. I placed my usual order, which is always easy to do online. I'm not too familiar with the office buildings off Bonney Road, and was only able to find it with the help of Google Maps. It's located in the Fulton office building, but there is no GG signage. When you walk in, it's not visible either. I only knew I was in the right building because Gourmet Gang was listed in the office directory. I looked like an idiot for a couple minutes and found it around the corner down the hall. It's very small compared to the downtown Norfolk office and I may be mistaken, but there is no dining section. I actually didn't get to look around much, because my online order was already sitting on the front table near the entrance. I was in and out quickly so there was no interaction with anyone there. Other than the confusing location, everything else was fine. My order was on time, accurate and I got finally got my Gourmet Gang fix.
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April 2021 by kayla b.
First time trying this place. Location was kind of confusing. Would never know I was there if it wasn't for the curbside signs on parking lot. The ham sandwiches were excellent, yes we got both. The tuna sub was just okay. Nothing to write home about, it was just meh. But plenty of other options on the menu to try.
