-
November 2023 by Tiffany Sitton
There's no denying they make a high-quality product. Unfortunately their less expensive beds weren't for me and their more comfortable ones were out of my price range for now. However, I would definitely consider getting my next mattress here once I'm ready to pay more for a high-quality long-lasting option. The sales person, Michelle, was excellent, friendly, and informative. I'm grateful for options like this!
-
November 2023 by Beth
Great product with best warranty and competitive price. I want a mattress I can turn, and these guys still make them right there in the factory. Sold!!
-
October 2023 by Gini H.
Return customer , My wife and I went to the Virginia Beach store 3750 Virginia Beach Blvd. We Live in Great Bridge in Chesapeake. We were there to choose a new King size mattress. I was familiar with the construction, Firmness , Durability and Quality.My wife Gini was not as informed of all the details in the inner spring, coils that are wrapped to the inner spring frame. UnlIke the competition . Our Salesman Kamar " Was an exceptional, informative and very knowledgeable in his product and even took Gini back into the Manufacturing area to show her the difference in construction and soft mattress and Firm Mattresses. Patient , kind and friendly. We bought the 95 firmness with their King Topper and it is a game changer! Definitely worth going and seeing is believing! # I WILL NEVER BUY A NO/CANT FLIP MATTRESS. THATS WHY I GO TO ORIGINAL MATTRESS FACTORY! Robert L. Hoffman Jr.
-
September 2023 by Penny
There is a difference between the mattress and comfort level. Recommend telling the customer about regular boxspring, and the adjustable frame. I'm not happy at all. Had the mattress for 2 days. I would like to exchange for a less firm mattress. Can anyone Help??
-
April 2023 by Stephen Thomas Jr. (Internet Entrepreneur)
This mattress is terrible. I do not recommend this mattress to sleep on. I thought I was paying for a quality mattress but it was the total opposite. The mattress is not firm enough and you have to turn the mattress every three months to keep it from sinking. WOWGo figure that, I paid almost twelve hundred for this mattress and you have to turn it every so oftenHINT: Do not buy any mattress from this company if you're looking for firm quality mattress.You WILL seriously regret it.
-
February 2023 by Sherrie Hartman C.
This is the ONLY place I will purchase a mattress from. We replaced a 12 yr old mattress with a new one exactly the same in 2022. It was a king size. We needed another one recently queen size so I went back. They have the best beds and definitely last throughout their 12 yr warranty.
-
January 2023 by Tango Wiskey71
Best mattress shop I have been to. No pressure no hawking over is as we laid out trying different mattresses. Build quality seems far better than most, good assortment of sizes and types. Built on site. Prices were higher than big box or the other mattress stores. Get what you pay for
-
January 2023 by Cathy Hayes
We had to get rails to change a double bed to a queen. The directions for the assembly were nor helpful. Peter from Mattress Factory came to my house and put it together for us. I will go back to Mattress Factory.
-
October 2022 by Donna Rennick
This is our 4th purchase over the years and each time we have been pleased with the quality of the mattresses. From the time you walk into the store, the salespersons knowledge of their product to the skill of the delivery persons maintaining protection of your mattress but also your bedroom areas. Thank you for your continues professional service, quality of product and personal caring employees.
-
October 2022 by Tyanna Davis
I absolutely loved the service that Brian Gasiorowski provided me. He made everything smooth and easy, while also putting my mattress on my car for free. Will definitely be asking for him again
-
August 2022 by Michael Tomlin
Sales person was very helpful. Highly recommend this place. Great price.
-
July 2022 by Eric B
Greeted when I entered the store, good presentation without being pushy.I needed a bed for a specific application and Michelle was extremely helpful. My selection was in stock and they loaded my truck. Next time I need a bed I will shop here again.
-
July 2022 by Joseph Roden
whereas the experience of getting the bed and adjustable frame were good, sales weren't pushed or anything... a weld failed on my side of the frame and when we tried placing a claim with the warranty company, they basically said that the weld didn't fail, that it looked to be forced (after 5 different emails and over 50 pictures)... given that the only thing that happened on that part of the bed is me sleeping or watching TV, they basically said I was too fat... I'm 6'4" and about 285... yes I have a dad bod but screw you... having been in construction for 2 decades and knowing more than a few welders, I know a failed weld (not to mention substandard materials) when I see one... fine for mattresses, don't bother with the frames...
-
July 2022 by Carol S.
Words cannot express the good things I have to say about this store. I've needed a new Mattress for a long time. Everything was working against me getting one. First there was Covid when I've been afraid to venture out to shop being autoimmune & on immunosuppressants. Then factor in my extreme shortness of breath with movement that had gotten so much worse. So I continually postponed Mattress shopping. Finally I let my fingers do the walking ,not as described in earlier days as "through the Yellow Pages" but in the far more 21th century version, "an internet search." What was needed was a base that raised & lowered the head & foot, since my Pulmonologist had me have the current bed frame head raised onto cinder blocks. Technology would be far preferable to cinder blocks. Then there was the issue of whether the base would fit in my current frame, along with removing the old mattress, box springs, wiring that served in lieu of slats and the cinder blocks. I couldn't deal with a store who wouldn't agree to handle these issues since I certainly couldn't. Narrowing the store possibilities to three, I first called Original Mattress Factory on Virginia Beach Boulevard. This store was recommended both by a close friend and also a Yelp review by someone whose judgement I trust implicitly. The process began with a call to the store during their evening hours, which proved to be a poor timing choice by myself. The associate said the slats (wire) had to be removed. He also didn't seem to understand my unique situation. But he recommended I call the next day and ask for the manager, whose name he gave me. In the interim I took lots of pictures: the blocks, the wire, the frame, mattress & box springs. I also got the measurements of the frame. So I was prepared for the next day's call. A major step had been taken towards getting a new mattress! When I called the next day the manager was out. But I got a nice, understanding associate and explained the situation. Because of my breathing problems I couldn't go from store to store to find someone who could accommodate my needs. I had to be certain before I came in. She promised to relay everything & have him get back with me. I told her I had taken lots of pictures asked if there was an email address I could send them to. When I sent the email with the pictures I explained the entire situation again, just to make sure there was no confusion in the relay. The return call from her was that they could handle my situation. All I needed to do was to come in & pick out the mattress. Hurrah!!! My timing to the store was based on her schedule so I didn't have to go through the entire story again. My internet search pointed me in the direction of their orthopedic mattress. But she suggested I try several to be sure. The test validated the orthopedic choice. All that was left was paperwork. The pricing was great, much less than similar sets at other stores I located in my internet search. YAY!!! What an easy, pleasant experience. She did indicate the manager planned to send an extra person on the delivery to help. And she told me that there would be notifications sent as to when to flip the mattress to the opposite side. Great follow-up service!! Excitement filled me on the delivery date. And I couldn't have had a better experience. The delivery person said, "I don't know why they wanted to send an extra person since my son & I can handle this easily." And he did! He even moved the cinder blocks outside for me without my asking. What a nice man! My new mattress is great. It's comfortable. The base is amazing. I can adjust my head and legs. It vibrates & has a light under the frame in case it's needed during the night. Aannnndddd......It has WiFi. I can control the bed from an App on my phone rather than the remote control. I love technology!! The store location is on Virginia Beach Boulevard in the Birchwood Shopping Center, which many of us old timers still know as the old
-
June 2022 by Rick “Rickles” Campbell
Bought 3 mattresses for increased sizes. Like the product and that they are made locally. Will buy more when I need them.
