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December 2023 by Nona Nunez
TFC act better than a lot of these banks out here. They are courteous and will work with you!! I had them and they were very good to work with!!!
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November 2023 by Joy Worrell
This is the worst finance company , I’ve never dealt with a finance company that does fraudulent activity until now. I paid my car note for one month and then the next day they swipe my card again for the same amount. When I called to figure out what was going on they are saying they don’t even see the payment but my bank says it’s there clear as day. The best thing to do if you have to use this finance company is to send payment in but honestly I would run versus using them.
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October 2023 by Kevin Gonzalez
I give 5 stars because they were willing to finance me a vehicle a month after I filed for bankruptcy. The interest rate is obviously high because I had a BK. However, It's been 18 months since I got the car and I am in a much better financial situation and the 72 month loan I will pay it off in 24 months. I am much better financially now and I can now afford to pay off the car early. I just appreciate the opportunity to finance me a vehicle.
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August 2023 by Cynthia Gaming and More!
IF YOU ARE GOING TO SELL OUT SOME OF YOUR CUSTOMERS ACCOUNTS YOU SHOULD LET THEN KNOW THANK GOODNESS WE DID NOT FIND OUT THE LAST MINUTE.
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August 2023 by Amanda Brown
TERRIBLE! If heaven forbid something happens & you fall behind, losing your car. Good luck trying to get it back! They took it on a Thursday night at 845pm. I called 1st thing Friday morning, got the run around about what I needed to pay until the following Thursday afternoon. They said they couldn’t get me the total amount I owed until the other company they used gave them an invoice. So I called the other company, who in turn told me they couldn’t send an invoice until they received the amount owed from Tidewater. It was a TOTAL CIRCUS!(Mind you, I was ready to pay it Friday morning) and they already had sent it 4 hours away to the auction house 2 days prior to giving me the amount owed!!!! They said it could take up to 5 business days to get the “paperwork” to release the vehicle, knowing darn well they were going to send it to auction before you could even get a chance to pay what you owe to get it back. They are a HORRIBLE company. I wouldn’t send my worst enemy there!
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August 2023 by Renee Rankin
They approved me fast but from there it has been horrible. They are rude answering the phone they speak over you and never let you speak, I am current on my payments but my Hyundai was stolen a few weeks ago and I have been paying into collateral insurance for almost 2 years ( I switched my current insurance but it was only swapped a few days before being stolen) and now they are saying it was only on my car for a year and is refusing to GPS the car or even assist. However the account managers for instance Diamond told me I do have active collateral on my car and they should pay for it but the insurance department is refusing to file a claim also they have refused to even take my incident number and update my file. I have called over 5 times and and every time I have to tell them the car was stolen and they still never take my incident number and they are rude and hang up.
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July 2023 by Lady Lavender
Scammers! They started sending me letters saying that I filed for bankruptcy and they know that I have a vehicle as well. They are ambulance chaser version of loan company. There is no option to opt out of their mailing list. Predators!
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July 2023 by Jennifer L.
do not ever use these people!!!! they are horrible! zero stars fro. me worst company ever!!!!!!
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May 2023 by Chris L
By far worst loan company I have ever worked with. I have asked them to help me regarding a past due payment and they refuse to even allow me one time to even defer a payment so I can continue to pay my loan. We all have struggles life happeneds. I can't even change the due date, they do not allow that. So choose wisely when you pick a due date. I literally would not approve this loan company. I would stay far away as possible. They honestly do not care about their customers.
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May 2023 by Michael Bentley
These people are nothing but scammers, I don't want your garbage in my mail. I never gave you permission to contact me. Any further contact will result in a lawsuit you won't be able to recover from. FINAL WARNING.
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April 2023 by dominique hartfield
Had a really great experience. They were fast with getting me an approval on top of getting the car that I have been wanting. Even worked with me through my bankruptcy. I would highly recommend
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April 2023 by Rhonda Hodges
It was easy dealing with Bill at Gates and explaining everything to us and thank you guys for everything you all done it was good costumer service all the way around
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March 2023 by Jay Smith
First time using this company so i hope my experience is good to rebuild my credit. No issues. Easy payment methods also. Was able to get the vehicle I need. Thank You Tidewater.
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March 2023 by Rhoderick Simpson
I give them 2 stars because of what is the payout and what you payit's 2 different stories. When you make a payment 499.99 your balance is 12,109 and if pay the car off go up to 12.300 dollars don't make sense 20% rate. You make another payment it come down to 11610.I feel something with the accounting Practice with the company is wrong The twenty percent rate should be already put into the loan once you get payoff The per diem per day should not use as part for a payoff loan quote. Thank you for loan.But will do my research for future purchase of a car.
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March 2023 by Catherine “Cat” Cortes
Devin was our representative during the whole process. He helped us find the car that was right for us and I couldn't be happier. The whole process was easy and effortless. Devin always made sure to be available every step of the way. I definitely recommend Tidewater to anyone needing a car.