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November 2025 by Steve
The employees don’t want to help you. Rude and ignorant to the store they work in
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August 2025 by Cynthia Lopez
The employees are just standing not helping customers and they don’t smile or greet customers at the door when you come in sad store Rude.and not friendly at all
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August 2025 by Tiffany Torres
Everyone was so nice and helpful
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June 2025 by kyle
It’s June and 95 outside and this store has no men’s shorts. Just tons of sweatpants hoodies and big thick jeans. Makes no sense
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April 2025 by Joshua Campbell
I ordered shorts online and a Shipping label was created and nothing after that for 9 days. When I called to find out what was going on I was told I would hear back within 48 hours I call back 4 days later to be told up to 8 business days.
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June 2023 by Angela Yang
I've never had a bad experience walking into or shopping at Tillys at Lynnhaven Mall within the last 2-3 years. Everyone seems to be decently friendly and others have been extremely kind. I also don't see why others think that it's imperative that someone greets them when they walk in. Sometime they're going to be busy or handling other matters and that's normal. What matters is that I've gotten help with the fitting room, had someone check for extra stock on items that seemed to be out of stock in the front, and their openness at the register. Most items also seem to be decently stocked whenever I go in so I appreciate that the S/M are usually in stock instead of always being sold out. Personally, I haven't had any issues with in-store returns either, but I can only speak for myself on that one. (:
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June 2023 by Lisa O.
I am a big fan of Tillys. I always find the styles what I like and both my nieces love Tillys too. They have excellent service. Always helpful staff and they even come by to ask you if you need help. Dressing rooms are clean and the staff are quick to help get you a dressing room. Check out quick and easy. My husband even likes Tillys. They have a great variety of mens clothing and shoes.
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April 2023 by Charles Reycroft
Scam artists. Don’t buy online unless you want your order to say it never went through just for your bank account to be charged three times by Tilly’s. Stores are gross too. Just a sham operation run by cons.
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October 2022 by Melissa
After messing up my delivery address, I finally was sent a pair of used/dirty shoes!! They came misshapen and had yellow/orange stains on them...yuck. No apology for the inconvenience or anything which makes me believe this happens more often than not. The store (Lynnhaven Mall) was unhelpful and the return process is a pain. This was my first and last time shopping with this company.
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August 2022 by Ábel Marosi
lying is not nice
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December 2021 by KeKe B
Customer service and return process is awful. I’ve never experienced anything like it in my life, especially within the US. Photo added to show return timeline. Almost 2 weeks later and still waiting.
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November 2021 by Angela
I went in the store with my mother and the girl greeted us with all the specials going on. There were two tables with shirts for 2 for $30. Got to the counter and the cashier was unfriendly and wouldn’t ring up the shirts as marked. I later went online and got the same shirts 2 for $30. This is the exact reason I’ll continue shopping online.!
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October 2021 by ALICIA KESER
The employees were RUDE!!! Having a poor attitude, speaking with a short answer and snarky attitude to us, and chatting with eachother instead of being helpful.
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April 2021 by Jennifer Lynn
I ent in looking for a Tillys only bathing suit for my son. The employees were not helpful. Told me we couldn’t have the one on display that was the right size then wasn’t the right size, anything to not get it down and then when I asked if they could call the other Tillys in the area I was told they can’t do that because everyone is running their store. I have never had a store be so rude and unhelpful to their customers. I will never shop in this one again.
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October 2020 by Jojo H
I was just followed the entire time I was in the store which I presume was because I'm African American. They will never get my money!
