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September 2023 by Lisa O.
This Home Depot is the closest to my house. That's why I come here a lot. Service is sometimes great and then sometimes staff ignore you when you need help. But They usually have what I need. Their plants are definitely over priced and I go other places for that but I shop there all the time. I'm only deducting one point for high price plants because 6 dollars for a tiny parsley is ridiculous. I absolutely hate bad service. Like I said you get good service sometimes too. So to sum it all up. Make sure you look at he prices of everything and speak up if you need help. Always show kindness
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June 2023 by Steve R.
I like having a Home Depot near us and usually have all we need when we want it. For that, I can't knock Home Depot and overall glad we have it. A few things for me and some experiences as to why a lower rating is I find it hard to get help at times in the store when there are plenty around to help you. At times I find myself looking for someone and have made eye contact with workers before as they saw me and then turned the corner or don't try to make eye contact with you. Not all but it has happened a few times. Another "not so great moment" was me asking a question about some paint and the one that was helping me didn't have the answer for it but yet said "this is the second time I heard this question today". To me, I figured well, if you heard this again today, maybe you should find a better response to that answer instead of "ummm I don't really know". You can say that in many different ways to sound better trained however, she did call someone higher than her and put me on speaker phone. That conversation needless to say felt very ummmmm... well I could have reacted another way. Basically she didn't have the answer either and was snappy as if I was bothering her when the product clearly said it had a limited lifetime warranty. I wanted to find out what that meant is all being I was about to purchase the product. Her snappy response basically told me to read the label and call that manufacturer if something happened and to make sure I follow the direction. I didn't want to fight or cause a scene as I was with my daughter but I left by saying "thank you and I will read the label myself". So I love having the store, the stock and the convenience but, had some run-ins and seems to be a lack of willingness to help. Not all as I have seen a few "older gentlemen" that are on top things hustling around way more than that young crew. Again not all but it has happened. Nothing to a point that I would not come back but I also do more of my own research before I go in. Oh, the other thing is the cell service in this store and the entire area for all that matters. Awful awful awful. Better not have anything important or you may lose the call or message. If you get on their wifi, it works much better and recommend that. I can't say it's Home Depots fault but that area is bad and hopefully the cellular companies get it together. Great store but if you have questions, be a bit more accertive and do your homework before entering.
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March 2023 by Debbie P.
Excellent customer service! Nice and clean. They always have what I need. Wouldn't go anywhere else.
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January 2023 by Tony P.
Poor customer service overall. It's sad that the store that's only half a mile from my house that I used to remodel my whole house and that I use for all of my jobs turn to complete trash. Saying they can't cut the wood for a project I need. Which it's the same job I've done for people 9 times over and have had the wood cut the same there every single time but all of a sudden they can't do it. The manager wouldn't come speak to me and give more details and had the 16 year old relay the message.
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September 2022 by Benjamin C.
Them boys in the garden section some absolute dawgs. Ed... dawg, van... dawg. Too bad most of the staff left cause this is the best Home Depot
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June 2022 by Dr. D.
Poor Customer Service.Ordered a butcher block countertop. Was delivered scratched, scraped and dented. I called Customer Service. The countertop is not available in stores and no longer available online. I'm able to salvage the countertop, but Home Depot will not discount nor even reimburse the shipping costs! Poor Customer Service!!
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June 2022 by Billy B.
I love this Home Depot I have done there probably 30 times in the last month and they're always helpful and typically have what I'm looking for.Dang so I was there today getting some mulch and I found a real nice Milwaukee drill hidden behind a bag of mulch next to the emergency exit for someone to grab under the fence. Turned it in to the guy but you guys might want some better cameras set up
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June 2022 by Claire S.
If you are going to Home Depot at night to the garden center be prepared to fight off some rats. Very attentive employees but none were outside for good reason. We were there for 30 minutes and saw 20-30 rats running around through the shelves, on beams above your head, and crawling up the walls. An infestation is an understatement and with the quantity of the rats, is quite dangerous for the customers and employees.
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January 2022 by R P.
First they limit the yearly amount you can use the military discount for and now for some reason they don't take pumps back. I bought a water transfer pump. I hooked it up and it didn't work. So like anything else you buy that doesn't work I took it back to the store. They have a policy about not taking back pumps that have been opened. What the heck? It's not like I used it for months and now I want my money back because I'm done with it. This think was dead when I took it out of the box. The two ladies at the return desk we fairly snotty so I asked for the manager. It took some fussing on my part but he finally told her to return the pump. Lowes is ten minutes farther away so I'll be shopping there now.
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March 2021 by Pat McAndrews
Never again will I use home depot on elson green!!! I spent over an hour in the store trying to pick up an online order (which was suppose to be ready for pick up). There was no one in line it was their incompetence and disorganization. They ended up costing me my entire lunch break and an hour loss of pay dues to waiting. They could only find parts of the 8'x 8' garage door. The exterior door I ordered had orange paint and dents all over it. Lastly, 15 of the 50 cedar picket
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October 2020 by Todd Payton
I recommend this home depot for everything but paint. being as I bought a 5 gallon bucket and the worker didn't tighten down the lid all of the way and now I got paint on my seat .
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September 2020 by Germaine Leigh Findlay
very disappointed they did not staff the store for holiday weekend! They had lots of customers wanting to purchase appliances but no one to help. went to customer service and they said that they would have an employee in an hour to help!
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February 2020 by Alicia Fallon Lee Lee
We usually LOVE our Home Depot team, HOWEVER just now a guy walked by us and said “running out of time” he did not ask if he could have helped us which is what we needed!!! So we said forget it and walked out —-sale lost !!!
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August 2019 by Rex Reagan
because their customer service sucks
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August 2019 by Jerry Figueroa
Never ever use a HOME DEPOT ZERO INTEREST DEAL. They DEFER THE INTEREST. So it’s not a zero interest loan if you don’t pay it off on the day you took the loan. I had a balance of 700 and chance after two years of on time automatic payments. They added two years interest at a higher rate than any of my other credit cards and charged me 1500 . Now they are charging me interest on the interest.
