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November 2023 by Charles Crombie
Great service. Completed work in same day as promised. Would patronize again.
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November 2023 by Queen Moomba
One of the only places in the area that actually had my tires in stock. Efficient crew and staff.
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October 2023 by minnette Council
Great place to take your car for service.Went for an oil change they got me right in and out less than 30 minutes
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September 2023 by Robert Jesse
I have been using this shop for some time and have gotten timely and excellent service every time.Most recently took my older truck for oil change and inspection. Though passing inspection the master mechanic JB carefully went over a number of items that I would be needing in the near future.I agreed with each of his recommendations and asked when it could all be done. The manager Jennifer and JB said it would be timely but all could be done that day.JB showed me what he was doing at every step, not that it was expected but I was waiting anyway and impressed with his knowledge and skill.Exceptional work and excellent people, can't praise or recommend them enough.Jennifer was a pleasure to deal with and obviously knowledgeable about her business.
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September 2023 by Pamela Stephenson
Jennifer Hilzapfel and JB Master Tech gave exceptional service. They listened and care about my issues and were able to give me the best professional answers. Thank you for listening and giving me 100% Customer Service. I will be back because of these two individuals.
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September 2023 by Diona Worthy
I needed a state inspection so I found this place on google near me. I tried to make an appointment but they were like first come first serve, so I immediately went over after work. Jennifer greeted me with a smile and my mechanic JB was just as friendly. I was able to use their Wi-Fi & watch tv in a nice clean comfortable air conditioned area while I waited with my daughter. I did get rejected for my inspection but they immediately sought out the most safe and economical option to get me back on the road. They got me in and out, and was just a blessing to us overall. Thank you Tire Choice, I will be referring everyone I can to you for car repairs, service & inspections!
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August 2023 by alrightmeh
It's been a few months since I've been but, I was there for over 4 hours waiting for a tire change. And instead of asking me for help in resetting the tire pressure indicator they were going to "figure it out". So that took another 45 minutes. Also Just non stop newsmax on the tv while the guy at the front makes weird comments under his breath about the cRaZy liBz
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July 2023 by Cynthia
While the store manager was pleasant, I would definitely not come back here. My initial, confirmed appointment was cancelled because their mechanic called out.My then rescheduled oil change took an hour, whereas it’s normally a 15 minute service. There were 3 other customers that were turned away for various reasons while I was waiting in the lobby that hour.I asked for a discount on my overpriced oil change due to these inconveniences, to which I was denied. Something has to change if they want to compete with the myriad of competitors across the street….
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June 2023 by Louis Carnello
Have 4 Goodyear tires, went here at 6:10 (close at 7:00)to have a l/rear tire repaired. The service bays were empty. The service advisor told me come back tomorrow at 8:00 am!Terrible customer service ?
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May 2023 by Terri W.
I took my vehicle in fir the first time for an oil change and to install wiper blades that I purchased. I paid $91 for mid grade oil. My son picked up my vehicle and he didn't notice I didn't have a new mileage sticker. The old one was still there, the tabs were left on the wiper blades and balled up mat paper left by the mechanic in my car. I called and spoke to the service representative and all she said was when can you come back. No apology for the inconvenience. Poor customer service
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May 2023 by Angela Gunderson
Steve at Tire Choice has been amazing! I have a huge bulge in one of my tires and he’s been such a great help to get me all squared away with a new/safe tire for my vehicle. He’s been so professional, kind and helpful through this whole experience. This is my first time at a Tire Choice and i only came because it was close to my job. I’m so glad i came! He made this whole experience easy and painless.
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May 2023 by Anthony King
I'll never go anywhere else! Always friendly, professional, and super helpful. I've gone here for tires, oil and inspections for years and never had a bad experience!
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May 2023 by Marshall G.
I took my car in for a state inspection on 5/5. I was 6th in line for inspections and never received a call about the car until I called the shop 8 hours after drop off, i don't know what's all involved in an inspection so I'm not really mad about that. I got a call back and was told my 3rd brake light is out and that i had an exhaust leak that was determined that i need to replace the manifold. I personally checked all the fluids and lights before i took it in because those are easy fixes and didn't want it to be an issue. When i got the inspection sheet there were some things marked as needing attention. For example my cabin and engine air filters needed replacing, they are brand new, windshield washer fluid level, you can open the cap and see the fluid cause i just tipped it off. And turns out that if you press the brakes the 3rd brake light comes on, surprising for sure. In all my time in VA I've never heard of someone failing a state inspection for an extremely minor exhaust leak either. And to recommend replacing the manifold versus tightening nuts or replacing a gasket seems awfully convenient since the part is extremely expensive since there's a catalytic converter built into it. This location is a joke don't waste your time coming here. No wonder they can't keep inspectors employed. The guy at the counter even said after tomorrow they won't have an inspector on staff since the current one is leaving. Attached is a photo of "inop" 3rd brake light.
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March 2023 by David R.
I just left after picking up my car after failing inspection. It failed for a light that they said was out(and rear links). I told them that I had checked all the lights before dropping it off. I had the manager come outside to show me the burned-out light. He couldn't find one!!! This was a bulb they wanted to charge me over $80 to replace!! He couldn't show me the bad bulb and didn't say a word. He just turned around and walked back into the store. They also wanted to sell me $1500 in repairs. They are trying to scam me on a $88 light bulb, do they really think I would let them do any "repairs" on my car!!! NEVER GOING BACK!!!!!!!!
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March 2023 by Julia B.
My dad took his car in for an oil change. When he picked the car up, they told him his tire had a nail in it and that it was unable to be patched he would need the whole tire. Also told him that the tire was too small and would not pass future inspection. My dad declined the fix and took it to discount tire where he had just purchased the tires. When he got to discount tire they were unable to find a nail in the tire, and said the tires were standard for that car, and showed him online where this was in fact true. This is such a dishonest business, and the fact that it's average is only 1 star shows.
