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July 2021 by James S.
Trident Marine Electronics advertises that they "carry and recommend the best products that will meet your requirements" while also ensuring that "Customer satisfaction is our #1 priority". I purchased products they carry and recommended. Unfortunately the final invoice reflected that they purchased and installed a Garmin NMEA 2000® Multi-Port T-Connector = $49.99 --- NMEA 2000® Power Cable = $18.50 --- Garmin NMEA 2000 Backbone Cable (2M) = $50.00 --- Tax = $8.7. These items were not addressed on the estimate. If they install these Trident Marine preferred systems all the time then why was the cost not identified in the estimate? The estimate also stated: Misc parts for installation - connector, SS fasteners, cable ties, marine sealant etc.$50.00 with additional cabling/electrical accessories may be needed to integrate components together. Additional expenses will be discussed. At no time did Trident Marine ever call me to have that discussion. So muxch for customer service and satisfaction. The uncontrollable variable is labor costs. If the installer needs 8 hours to drill 6 holes in an aluminum tube and to feed and connect three wires on a T-Top that's okay because you will pay the $100/hr ..... The whole job was supposed to take 4-8 hours ....not the 12 that I was billed. When I contacted Trident Marine with the above information I received NO RESPONSE!
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April 2020 by Christian Josi
Had what you can call a complicated install job that involved a lot of cleaning up of other peoples' wiring messes and solving a lot of mysteries. Trident did an amazing job with it all, and were very pleasant to work with throughout the process. I'm really happy with it and with them. Quality.
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October 2017 by Stan G.
I cannot say enough about Bob and Helon. Bob spent many hours helping me troubleshoot an autopilot installation he did to find that the manufacturer sent the wrong fittings several times. The troubleshooting was difficult because they sent british standard pipe tapered (BSPT) instead of National Pipe, Tapered (NPT). These fittings are almost but not quite identical, so they seemed to go on perfectly, yet they leaked...Only through his drive to get it right did he fix the problem. He was a very strong advocate with the manufacturer and was able to get me a super price on a complete electronics refit for my remaining electronics and provided great assistance as I completed the installation. If anybody needs to purchase or install new electronics, you cannot do better than Trident.
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September 2017 by Pimpy Lardo
Decent prices, good service, nice folks
