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September 2023 by Meredith Bryner
Horrible customer service!! Charged my card w/o my authorization!! Never do business with them again!!
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July 2022 by Fred Morton
Great people; very courteous and efficient
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June 2022 by Jim H.
Ok, so the actual trailer rental was fine and the gentleman, Willie, who was helping us was professional. How do I put this, I felt the staff did not like customers. "Not pop copy" Dave Chappell mind you, but, more they have probably gotten crappy customer situations, in the past, and it showed. Also they seemed tied to the computer system and were inflexible. Our scheduled return time was 8am, the following day, but previously on the phone, someone had told my wife that we could return it at 9am, when someone would be there, they countered this by saying we had to self-return it, by using their app & website. They opened at 9am, Sunday. We asked (as was advised by a U-Haul rep on the phone) to return when they opened. The local staff, said, tersely, no, we put you into the system for self-return at 8am. You must return at 8am sharp. So we go to return online. We were at the U-Haul parking lot at 7:30am, Our reservation number was not in the system! Ugh! We had to call the 800 number & were put on hold for twenty minutes until the person answered. They were understanding of our situation & were very helpful to us and noted our account, that we had returned the trailer before 8:00am. Also, we had put in an order & paid in advance for a mattress packing bag which was not in stock, which they failed to inform us of, when we were doing the checking out inside the "store". Which they charged us for, but why not tell us that it was out of stock? We didn't know that the mattress bag wasn't in our order, until we checked it, about 20 miles away. They charged us for it, so now we have to try and get our money refunded to us. Again the 800 person said no problem the folks at the store should void the purchase. Again subpar service at this local U-Haul location. Really one of the few who supply this service and the trailer and service hooking up was fine. But the displeasure & very disgruntled attitude of the employees on the job that day, 6/25/22, showed in all the employees. Two of the employees were openly talking about a previous customer and a situation that occurred, it felt very awkward and made us uncomfortable, thinking--do they talk about all their customers like this?
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August 2021 by Veronica Coats
Rented a dolly from them. Very nice people. Very friendly and helpful.
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July 2021 by Caitlin N.
DOES NOT INSPECT THEIR TRAILERS!*** We rented a trailer going to Illinois from Virginia Beach the first problem was whomever hooked to our van did not hook it in correctly if we didn't notice it it would have come off in the middle of the road the second problem we had a blow out within a 150 miles where the tread just completely came off, they came out and replaced it and when we stopped at a gas station we noticed that we were about to have another blow out because the tire is right up against the metal so much so that the tire is melting off on the metal. And there's a welding connection that's been completely rusted through. We no longer feel safe towing this trailer and will never use uhaul again
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July 2021 by Roberto Montoto
Helpful staff, no wait, Quick and efficient
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June 2021 by Foil Decor
Best customer service ever!!!
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September 2020 by Kola
Super fast and great service from Jennifer and Lisa!!!! We bought a sofa on a deal and needed a UHAUL ASAP?We reserved online and in less than 30 minutes we had the truck and on our way to grab the sofa!!!! Thanks Ladies!!!!!
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September 2020 by Grayson Bright
No problems, prompt, checked in and got the truck in about 5 minutes.
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July 2019 by Necia Potter
What a complicated and terrible rental experience we had here. I suggest everyone should just go to a different location if you are considering renting from here.
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March 2019 by eric star
good service
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September 2018 by Joyce Jenkins
Came here over the weekend after going to other locations. Started at Budget, and they showed a truck available that wasn't there, then went to other uhaul locations w similar results. And not only did we find what we were looking for, we found a better option for our family and our move, and reduced to one trip. Very knowledgeable and friendly staff, and they own a shop as well. Definitely planning on returning. Thank you!
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June 2018 by Clarissa Caudron
Moving soon and checked many moving rental trucks. Uhaul has best prices with everything you need to move. The staff was very helpful, friendly and knowledgeable. Will definitely use there services. Place has always been clean. I recommend it to everybody that needs their services.
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November 2017 by Mark H.
Buyer beware. You can make a reservation with Uhaul but they don't guarantee to have what you RESERVED available WHEN you reserved it. I could however drive 20 extra miles to get MY truck.. wait a minute so "guarentee there's a truck available means somewhere on the planet? So don't plan your already stressful load and drive day around anything they say.
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October 2017 by Marilyn P.
Last minute furniture purchase sent me in search of a truck. *note reserve online to guarantee there's a truck available" Pick up was a breeze! Knowledgeable staff friendly and accompanying for a first timer like me. 2nd note**be sure to sweep out the back before returning as there is a $25 charge if returned unswept.
