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February 2024 by mine andyours
The lady at the desk insisted I give her a cell number. I told her that I wanted to be contacted by email. She then said she need it in case she needed to contact me on the road. I find that odd. I also noticed that the auto transport trailer had loose lug nuts and asked if they could tighten them and they said that they didn’t have anybody to do that. So I used my own tire wrench to tighten the loose lug nuts. I feel that this experience was not professional. And if I had not tightened the lug nuts the trailer tire could come off.
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February 2024 by Kerim Temel
I wish I could give 0 stars. While I was driving the truck back, the dolly came out from its place due to the sharp right turn. I was charged $7 and accused by the local employee as a liar. Note that I asked the local employee to remove the dolly before I got into the truck, but he refused to do that. Would this be a new scam approach to collect more money? If so this is not appropriate for such a reputable company! Please remove extra blankets and dollies from the trucks so that this will not happen again.
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February 2024 by Jennifer P. Clarke
I would never recommend this location to anyone. The manager was so very rude and lied to my face when I tried to pick up the vehicle I had reserved. When I arrived at my appointment time I was told that they did not have the vehicle I had reserved even though I had a confirmation and specific time to be there and she flat told me nothing was available. She was rude and flat refused service to me. I was cordial and she was nothing but inappropriate. Will never return to this store nor will I ever refer anyone there.
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January 2024 by Sergey Zhitar
One of the best locations from selection and customer service
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January 2024 by Charlotte Purkey
Great customer service.
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January 2024 by Kevin McMillan
Awesome location. Staff is great. Always a pleasant experience coming here. Thanks!
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January 2024 by Heather Willis
Wonderful experience!!! Amazing staff!!!
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January 2024 by Timeless Motion Pictures Jackson (Tynie)
SHAMEFUL!!!!! I drove over 15 minutes to this location and NO ONE was manning the place. I stood there for over 5 minutes absolutely NO ONE acknowledged me. Finally I walked over the white door that slightly ajar, and I knocked twice. A female voice yelled "one moment ma'am". I waited 3 more minutes, and no one came out and then I decided to just leave. I guess they didn't want my business.EXTREMELY SHAMEFUL!!!!!I would NEVER go to that location again
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January 2024 by Jennifer Taylor
Best U-Haul place in the 757!
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January 2024 by B Trevi
Great location. Employees were friendly and made for a great pick up and drop off. Thanks for everything!
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January 2024 by Ina Jamison
No reservation made, online was quick and the gentleman who helped me answered all my questions. Left there happy and returned happy. Thanks for the service.
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January 2024 by Marc Weiner
The steering wheel was coated in some kind of unknown sticky substance. Everything in the front cab was not very clean. The cargo area was clean. The truck was so noisy driving that we could not hear music playing. There was also a constant high-pitched whistling sound which was very annoying. We were told it had 3 seats in a 15" truck. The middle seat is a 1/2 seat and it is so small and tight my wife was uncomfortable during the 14 hour trip. She is only 5' 2" so if you are taller you will be VERY uncomfortable.
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December 2023 by Nathanael Gerke
Egregiously Late Review:In October/November 2021 I had to handle both of my parents being hospitalized and intubated from COVID. They were the customers but I turned in their trailer they rented. It was past due to be turned in because I was TAD and had to rush to handle all of the fall out of them being incapacitated. I asked if they (UHaul) could work with me and I pay the original dates of rental due to a circumstance and that this isn’t even my rental rather than all the fees for the late days. They were highly callous and lacked any type of empathy. Stating they should’ve had someone turn it in for them, as they assumed when you have tubes shoved down your throat and put into a coma you are able to make these administrative and logistical coordinations. I ended up paying I believe more than 350 extra in fees for this. I hope that even after all this time has passed that every callous staff member that day is fired. Everything worked out, they both lived. Doesn’t take away from the fact of how garbage the staff was as human beings. Never use this placed do not recommend, do business with Portsmouth or Newport News before this location.
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November 2023 by Brittney Daniels
Came in about 2 weekends needing a rental for my business, last minute and the owner was there to help facilitate the booking. She did not let us know she was the owner until I begin to compliment her of the amazing customer service skills, I encountered while being assisted. Something as simple as her taking the time to sanitize her hands in between transactions, and attentively assessing my needs. For example, I thought I wanted to return the truck the same night, and she advised me that it would be the same price for next day which we ended up needing. But my review is not about the rental- her kind words, engaging banter, and encouragement really helped me shake the frustration and carry on with my scheduled business affair. She encouraged me from one business owner to the next and probably didn't know how inspiring she was to me. The team out front was kind and very helpful as well. We rent these trucks almost weekly for my business, and this by far has been the best experience. I will drive further to be sure that any rental we need again comes from this location.
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November 2023 by VA Vixen
Left me on hold for 15 mins.....Waited.....Called back.... immediately"Can you please hold?"Me: "am i going to be placed on hold for 15 minutes again?""Ok thank you for holding"AND PLACES ME ON HOLD AGAIN
