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February 2024 by matt lyon
This has by far been my best experience I have had with self storage. The GM literally brought me lock on move in day in the pouring down rain. I have talked to Katlyn Smith on numerous occasions and my dealings with her were nothing short of professional and. Compassionate. I was able to see through the less than stellar reviews and can see some of the individuals she deals with by the way they break into their units after not paying bills on time and getting locked out of their units. Don't be fooled. If you are looking for an actual climate controlled storage, because you don't want your stuff ruined. That's easy to access from 5am to 10pm. That is rodent and insect free. Then this is your place. It was absolutely mine.
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February 2024 by Monique Fleming
I've been renting from uhaul since 2013 and this is one of my favorite locations. My trucks are always clean and the staff customer service is always wonderful here.
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January 2024 by Gini Deets
Great UHaul rental experience. Friendly, efficient & professional staff. Rental equipment in great shape.
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January 2024 by J Yadiggs
Great customer service I always have the trucks that I need when I go there.
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December 2023 by Stephanie Lynn
I would give this place ZERO stars if I could and its all because of Kaitlyn the District Manager! She is the rudest person I've ever had to encounter at any business! She approached me as I was leaving my unit and she accused me of smoking inside and holding the door open and she even took it as far to say she believed I had been staying overnight in my unit, I was floored by not one but three accusations and she went on to tell me she would watch the video to confirm.So not only did she accuse me of these things she put me on restricted access and hadn't even confirmed that I was guilty of these accusations! I've called customer service numerous time complaining on her bc I paid $180 for the month of storage to have restricted access and I now don't even feel comfortable going up there when their leader of the store is rude and has made false accusations whose to tell what she will try next. She tells me I can go in from 7am to 7 pm so I go up there on a Sunday at 6pm and there's no one in to let me in my storage so another wasted trip up there plus the amount of time I've spent on the phone w these people and I think I only went in 3or 4 times that month bc of her attack.ive removed my belongings bc I don't feel safe having my things there and dealing with Kaitlyn is a nightmare and a very big inconvenience. She is petty and she lies so I'd think real hard before I get a unit here I definitely DO NOT recommend this facility to anyone.id travel extra miles just to not go to her place of employment no matter what my situation was! Oh yeah let me not forget in the first complaint in my file she mentioned I was homeless, which I'm not but it just shows how unprofessional and judgemental this woman is.
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December 2023 by Ronald Grimstead
I've seen a lot of other reviews that I didn't want to believe but I believe that the service from Caitlin was my problem too. She was extremely rude and not understanding about a situation I had. After frustrating me and my wife to no end she refused to rent to us because we got a little hostile but only after being extremely frustrated by the process. We went online and got a U-Haul in less than 20 minutes down the street on their website that was much easier than dealing with the real person. Go figure. I would highly make recommend using the website and renting from a third party rather than using this service at the U-Haul dealer. Terrible terrible customer service will never go back.
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December 2023 by Jaylen Archer
Good customer service very helpful
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December 2023 by Matea L.
The people here were super nice and helpful! The process was super easy to get a uhaul. Chris was super helpful as well!Trucks were nice and clean.
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December 2023 by Muhhtayyuhh_09
The people here were super nice and helpful! The process was super easy to get a uhaul. Chris was super helpful as well!Trucks were nice and clean.
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December 2023 by Krista Young
I had a great experience with Uhual. I am a woman who needed to drive a 15 foot truck with an auto transport. The 2 women that helped me hook everything up were awesome. It was a real girl power moment! I definitely recommend!
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December 2023 by Angela English
Over the last year or so I have used U-Haul several times and must say the VA beach Blvd location has been the absolute best experience. Quick, friendly, and clean!! Highly recommend this location!
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November 2023 by Semona Russell
My service was horrible. The employee name was katlyn. She had an attitude when I picked up my rental and when I returned it her attitude was worse. Katlyn even told other customers in the store that my card declined and that I need to rent else where. She banned me from the store and she also go into it with another women and banned her as well. The elderly women was actually contacting corporate as I was leaving. Furthermore, I have most of our incident on video with witnesses. Don’t ever rent here.
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November 2023 by Danielle Corner
I have had THE WORST interactions with Katelyn. Called twice was hung up on, call back and say I think we got disconnected and she was rude. In store she got loud and rude bc I felt the truck I was assigned was parked where I could not back it out. She seemed to have an issue with the brown women customers at the moment. Even had the gentleman she was helping while she got loud stop to tell me that I did a great job not reacting.Called corporate as well. She needs to learn to take the personal out and still be able to provide great customer service. She felt like I approached wrong as I didn’t ask her in a manner that she liked, well sorry boo not everyone is going to, I’m just direct. I didn’t cuss or raise my voice.
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November 2023 by Michael L.
TERRIBLE LOCATION. Had a reservation and had to wait over 20 minutes. The blonde women was talking with a customer she knew about her WHOLE life. She did not seem to care about me or the other people in line. The line already had 4 people in it for most of the time I was there and towards the end she FINALLY called for someone to come in and help her with the long line. The Truck itself was fine, but when I went to return it the guy keep making small talk. I made it clear I just want to return the truck and complete whatever paperwork needed. He made what should be a quick transaction longer than it needed to be. I WOULD RATHER TO DRIVE FURTHER TO A BETTER UHAUL IN THE FUTURE.
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September 2023 by Jordan Schiess
Jerell at the counter was awesome. He had an upbeat, positive and professional attitude. The guy was getting swamped with customers from the time I picked up to when I dropped off. His positive attitude never diminished. He was checking in, moving equipment and managing returns and never skipped a beat. He was super friendly and positive through the whole visit, even while it was over run with customers. He is an exemplary employee. There definitely needs to be more employees staffed. I was extremely pleased with the way he handled himself while being insanely understaffed. Have rented from here twice and have had positive experiences however both times the location was understaffed.
