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March 2024 by Taylor Adcock
The truck was dirty inside of the cab as well as water being in the box truck due to leaks where we put our furniture. If we had to move during a rain storm our items would get wet. The engine struggled to accelerate which caused so much gas to get used. Right after filling up the gas there was less than a mile drive to the location to drop the truck off and the gas steadily kept going down. The seat barely moved and the steering wheel was crooked. This truck needs to either be replaced or needs some major work. I also did online check in and included my ID and all other information but they made me physically do it there as well when trying to pick the truck up.
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February 2024 by porstia howell
The mirror was cracked the seat in vehicle did not adjust there was trash all under seat like a whole chicken again side passenger mirror glass broke like how are yall renting this out still it was not a good uhual the older man that served me was great this isn’t about customer service cause it was great this is strictly about the condition of the U-Haul van
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September 2023 by Jeffery B.
So this place was the closest U-haul rental location near me so I called them up and I had no trouble to get a 20 foot truck which was the perfect size.The process was very easy and I needed to extend my time a little bit and I called them and it was no problem at all.If you need AU haul truck in the Virginia Beach area specifically the kempsville area I would highly recommend giving them a call.
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September 2022 by B W
This is the first time I've ever rented a U-Haul and I have to say, it was probably an amazing experience. Southern hospitality and good energy. Transparent business practices. They made sure I understood exactly what I was getting into. Highly recommended
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June 2022 by Brian Walters
This is the first time I've ever rented a U-Haul and I have to say, it was probably an amazing experience. Southern hospitality and good energy. Transparent business practices. They made sure I understood exactly what I was getting into. Highly recommended
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March 2022 by Maru G. Plaza
The u-haul truck I rented was a little dirty, I order a few extra items that where supposed to be ready on the truck they never put them the dolly’s and cover blankets beside that the personnel people where nice . I opted for the app procedure some extra charges at the end where not clear making the reservation so be prepare to pay some extra money. So I rented the 39,99 plus equipment $65 at the end I paid $108 this need to be clarified to customers. The job was done
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March 2022 by Vincent
Does not answer phone calls
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September 2021 by L R
I have rented several vans from the Holland Rd location. Always a pleasant experience. Courteous reception. App registration makes for a quick pick up and drop off.
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May 2021 by L R (Old Dog)
I have rented several vans from the Holland Rd location. Always a pleasant experience. Courteous reception. App registration makes for a quick pick up and drop off.
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February 2021 by sue yoder
Ace hardware rocks!!
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February 2021 by Canus Tru
Excellent service. I have no complaints.
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July 2020 by Tim Ervine
On-line check-in made things much easier and faster.
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June 2020 by Kristyn Hughes
The dealer we rented our uhaul from was awful they didnt even clean out the truck or disinfected it at all. They said it wasnt there responsibility. Not only that but there lock was faulty and we had to cut it off to get our stuff out the back of it. Uhaul corperate said they would help us but we are yet to see what happens
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October 2019 by Nathan White
Uhaul is greedy. Allow your motorcycle trailer to go one way. That's just stupid. Who hauls a motorcycle across town? Ride it.
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October 2019 by jeanette perez
They give good service