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April 2024 by Loretta Champion
Young employee that “helped” me was stone cold. No smile, not courteous. I was having issues getting WiFi in the store, he offered zero suggestions. Needs more training to deal with customers. Zakk is his name.
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March 2024 by Tanya Stiles
UPS store on Upton Drive and Nimmo Parkway, does a fabulous job, and Syleena S. Is an outstanding employee, who goes the extra mile.
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March 2024 by google user
If you're returning an Amazon item, STOP. Please make arrangements instead with Kohl's at Princess Anne & Dam Neck. They have a full Amazon service who are very helpful.
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March 2024 by Robert Irizarry
Very friendly and helpful staff
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March 2024 by Leigh Orr
Seleena & Justin helped me with courteous service.
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March 2024 by Trini Ashe
The employees at the location and time that I was there were very customer oriented. That made for a pleasant experience.
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February 2024 by Todd France
In and out in 5minutes to get a file notarized and mailed and it was after 5pm the evening round around rush.
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December 2023 by Jennifer Keller
I havent had a single bad experience. Everyone there is very quick and courteous - even when they have been super busy due to the holidays. I have a personal mail box with the Upton Drive store, as we are currently renting a short term winter rental in Sandbridge Island. I get numerous packages mailed to me and since I have the smallest mailbox, the staff holds my packages behind the counter. I receive a text message whenever a package has been delivered and is ready for me to pick up. It takes about 15 minutes for me to get to the store from my condo on Sandbridge Island. This is literally the closest "mailbox rental" facility to Sandbridge Island. Lily and Hal have both been wonderful helping me load up my wagon with my packages. Also, everyone was very kind and understanding when I was hospitalized for 16 days and unable to get my mail/packages. I had 18 packages waiting for me when I got out and everyone was still very sweet even though my packages took up so much room and hindered their ability to work as efficiently. If you are in need of a mailbox/mailing address, either for business or personal, I definitely recommend this UPS store. You have access to your actual mailbox 24/7 and can pick up packages during normal business hours.
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November 2023 by Nydra Jones
The service at each of your stores is always outstanding. They are quick a very nice people working there.
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October 2023 by Jerry Barnes
I had a very large package from Amazon that was damaged and needed to be returned. The young woman that helped me was extremely nice asked if I need assistance with the package, although I did not, that offer meant a great deal. I wish I would have gotten her name so she could be properly recognized. Customer service is extremely rare these day, but all the folks in this store deserve recognition. Thank you!!
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October 2023 by Alison M
I've used this UPS dozens (maybe even a hundred) times over 9 years and have rarely had any sort of complaint.Occasionally the line can be long - but it moves pretty quickly and they accept Amazon returns so that's the primary reason for most of my visits....I have shipped large boxes to home and friends and have also had to have something notarized here over the years and have always been able to be in and out easily.Staff are helpful and location can't be beat!
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October 2023 by Lore Fama
The process/transaction is always easy and quick. UPS staff is always courteous and efficient. Rarely have to wait in line for more than a few minutes. I never had a problem and always have a good experience. Thanks!!
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October 2023 by Kerrie Bayot
Eric provided excellent customer service. O asked him a question about my printer settings which is unrelated to his job and he helped me navigate my app. So helpful!!! ❤️
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August 2023 by Christina
I’ve been coming to this location for a few years only because it was convenient. It always has a huge line, the employees are annoyed you are there, esp if you have an Amazon return. I will say that there is a newer lady who has started the past couple of months that is nice, cheerful, and not bothered by customers. unfortunately, finding a parking space anywhere near the store is very hard to come by. It has been this way since the restaurant next door has opened. This is very inconvenient as I’m usually with a toddler and have multiple and/or heavy packages. I have now found the location next to the courthouse has wonderful customer service, ample parking, and never has a line to the door. I will be making the extra drive for these reasons.Maybe the Redmill location should find another spot in the shopping center or have the building owner make designated parking spaces for UPS customers. Also, finding employees who have customer service skills would be helpful.
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August 2023 by Sarah Jeppson
Had to stand in line for 15 min due to no drop off box location for prepaid packages. Lady was very nice at the counter and customer service was good, but then I was told they typically didn't accept packages here. What? You're a UPS store. Never had a UPS location tell me that before in the five different cities I've lived in across three different states. Not sure why this one thinks they're special. 3 stars only because they did take my package and because the USPS worker was right there.
