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February 2024 by Judy Snider
We were served by Angelina, switching out our ancient iPhone 8s for iPhone 14s. She was extraordinarily helpful, not only in getting us the best deal we could. She was very clear in her explanations, very patient and pleasant with us, and very knowledgeable about the service, app installation, etc. on our new phones. Highly recommended.
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January 2024 by Russell Cravens III
Shane & his team are the best. He is the only Verizon rep we use as a business and has taken care of our every need for years. I can not recommend him highly enough!
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January 2024 by Heidi Soares
This review is for Colt at this Lynnhaven Verizon Store. He was incredibly kind and helpful and even helped us save some money on our monthly bill! We were with him for well over an hour and he was patient with all of our questions and needs! OTHER Verizon stores have the WORST CUSTOMER SERVICE. I highly recommend going to this Verizon store. All this Lynnhaven’s Verizon employees were kind ESPECIALLY COLT!!!!Thank you Colt for your impeccable service!
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December 2023 by Adrian Marchi
Calvin was super helpful and straightforward/honest. This is the Verizon store to go to if you need anything.
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December 2023 by Regan Schutte
This review is for Brianna. I’ve been in a couple times for an upgrade. Even though there have been snags in the process through Verizon corporate, Brianna has been so understanding and so helpful and patient. She absolutely knows her stuff and I’ll refer anyone to her for assistance. Thank you, Brianna!!
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October 2023 by Charles Stanley
Camryn was very helpful and provided excellant and professional service.
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September 2023 by KATRINA VENABLE
These guys, Matt went totally above And beyond with his level of customer service! CK also contributed immensely, they totally know the meaning of teamwork. Matt totally won me over. Thanks guys for all of your amazing help.
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September 2023 by Rac Maloy
I must say I had the most absolute pleasure of working with Calvin Knight aka CK at this store. He helped me get put of a terrible plan with T-Mobile For Business and switched me over to Verizon for Business. My service is much better, got a great jetpack for wifi Hotspot, and dual sim for my business. He went above and beyond to make sure my account was in order and I wouldn't work with anyone else but him. I recommend CK if you have any business needs
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September 2023 by Victoria C.
You know when you walk into a business in the middle of the day on a random Wednesday and all 3 co-workers look up like you are interrupting because the store is a ghost town- well we interrupted and now its costing my whole day! I was sent in for a Sim card and was immediately asked if I knew my pin and told if I did not remember the pin, I only had 3 chances. I was then asked if the shared account holder could receive email and instead of waiting for the account holder to get to the secure location as we communicated that it may take longer than 2 min. they fired off all 3 of the text so that they had expired by the time he walked from the office to his car and they could not send them again. Its so very disrespectful to involve a third party and then not even wait for them, knowing the text have a time limitation, and that if they expire you will not have to give the customer the support they need. I was then given the sim card and told to call customer service but I did not have a working phone. After talking with customer service for two hours, the issue still wasnt resolved and it has something to do with the original sim card given by the original 3 unhelpful co-workers. So now Im going to have to go to my second Verizon store to get a new sim card but somehow I have a feeling this issue is going to be resolved very easily and swiftly and could have been trouble shot in the first Verizon store if they had wanted to. 5hrs and counting on just getting a loaner phone from apple activated by verizon while mine is being repaired is unsatisfactory. Apple had excellent customer service however.
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August 2023 by David Brodrick
Bought 2 new phones, was charged $40.00 each to transfer data to new phones but didn't even get half transferred to new phones.then had the nerve to charge me $40.00 for a case that you can get on eBay for $15.00. They will stick it to ya every chance they get.
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July 2023 by haywood cross Jr.
I had an issue with my phone and I spoke with Camryn. She was very meticulous and took her time. I wanted to give recognition for her helping and taking her time to make my phone run like new. I'm 79 years old almost 80, and it means a lot to me. Verizon is the best!
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June 2023 by patricia butler
Our longtime sales rep, Shane at Verizon store Lynnhaven Mall, is amazing. So competent and considerate. It's a pleasure to work with him on our business and personal account.
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April 2023 by Larry Brown III
The associate was not very helpful. I have been a Verizon customer for well over 10 years and was surprised she didn't try to figure out a way for me to upgrade to a new phone.The end result was I left Verizon for another carrier who actually worked to help me get exactly what I wanted and saved me $$
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April 2023 by Timothy Kingery
Rude and unprofessional salespeople get d*** with you if you politely ask them to stop trying to upsell and charge you more. "WELL ITS MY JOB SIR" the ENORMOUSly unprofessional lady barked in reply from her undersized chair..GO to a corporate store, don't send family here.
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April 2023 by Linda Weaver
Matthew Cooper was amazing. He took care of all of our needs and made sure that we knew about every option available to us!!
