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May 2025 by Linda Brown
Highly recommend the Independence Blvd location for your cell phone needs. Ray was amazing and he had my Mom and brother on their new iPhones quickly and efficiently.
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April 2025 by Eddie Albright (Anton Ego)
In the vast and often uninspired landscape of wireless retail, one does not expect to encounter service that approaches the sublime. Yet, upon my recent excursion to a Verizon store, I was met not with mediocrity, but with excellence—embodied wholly in the form of one Keith. I arrived with the intention of severing ties with AT&T, an endeavor ripe with potential pitfalls. But Keith, like a maestro guiding a symphony, conducted the entire transition with precision and poise. There was no flurry, no confusion—only calm competence and a keen attention to detail that left no question unanswered, no feature unexplained.
And then, the pièce de résistance: the Galaxy S25 Ultra, accompanied by a promotional ensemble—a watch and tablet, offered not as mere add-ons, but with the reverence of a curated tasting menu. Keith ensured every device was not simply handed over, but properly introduced, configured, and tailored to my needs. It is rare, in this era of rushed transactions and fleeting attentions, to encounter a steward of such commitment. To those considering a departure from the familiar or an ascent to greater technological heights, I offer this: seek out Keith at Verizon. You may find, as I did, not just a phone upgrade—but a revelation.
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March 2025 by Joseph Ming
Rude customer service regarding Verizon Fios. They repeatedly tried to make me store their equipment in our house after I brought it in to have it cancelled. They also could not even cancel it for me. Terrible connection and expensive prices. Their agents have harassed our neighborhood for months to try and switch. Awful customer service throughout the entire process.
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January 2025 by Byron Banks
Was directed to go to another store on Holland to return product I am no longer using only to be told that store does not accept the return. Extremely dissatisfied.
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January 2025 by whiteworks37
I updated our plans and my son’s phone stopped working properly. My son tried to ‘fix’ his iPhone using mine… locked them both up completely. We walked in, and Kelly immediately knew what to do. Within 10-15 minutes we both walked out with working and fully updated phones. She came off to me as a tech genius. 110% recommend!
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November 2024 by Frank Yaconiello
We replaced our router....
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November 2024 by Keith Caro
I recently switch from T-Mobile to Verizon. I ported over two numbers and traded in my iPhone 15 pro. First and foremost, it took around 2 hours in the store to finalize everything. On my way home I realize that the transfer wasn't successful. After a couple of hours of speaking to tech support the figure this out. Later that night I realize my 2-step verifications codes were not working with some apps. Apparently the phone I traded in was still logged in on some applications. It's funny because everything was erased. I thought I was going to get a stronger service signal, however that was not the case. The service is almost identical to T-Mobile. Lastly, I wish that the sales rep would have explain before taking the phone and ask do you have a lease on this or is it paid in full... Transparency is key in sales, and actually doesn't hinder a sale. I'm in sales myself and I win more business with this mindset. So Verizon made out with the resale of my iPhone 15 pro, while I have to pay off the other lease. It's a win win for them not the customer in this case. I would have switched if that just did a better job at explaining this. So anyone who is considering switching, take note of all of the above before you commit...
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September 2024 by Jaxon Pickels
If you’re gonna go to Verizon make sure you ask for I think Cj or TJ for help. I apologize for forgetting your name but he is probably the best person to help you with anything to do with phones and Verizon deals. He got it done and fast too I’m telling you I’ve been to so many places like teen Mobil and they do not care or even try to help you like this guy. I don’t know what his position is but I definitely know I would not have gotten a phone if he was not the one to help me.
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February 2024 by Lisa Braden
Ray is a great manager, very knowledgeable and helpful. I was not credited my iPhone turned in but he discussed that it was due to me changing my plan immediately after trade-in. He recommended ways to save, and cared! Thank you.5 stars if I ever get a replacement for phone I traded in and never received a credit from.
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February 2024 by Jordan Michele
Mike was great!!! I had recently broke my IPhone 12+ Pro Max and I was nervous that it’d cost me a ton to get a new phone. Mike reassured me and got me the absolute best deal! I would 100% recommend anyone to go this Verizon location and ask for Mike! Thanks again(:
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February 2024 by Kathy Oden
Justin was amazing!He was so friendly, fast & super efficient!He Answered all my questions & assisted me with an auto payment issue .I will definitely return with any Further issues.Thank you Justin!
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December 2023 by Chris Rozzi
Sly was very helpful during my visit! She made me feel like family
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November 2023 by Martha Cisney
Raymond was absolutely incredible. I was referred to him by a friend and said how above the top he went for her so I decided to come see him after not upgrading my phone for over 8 years. He helped me get into a new Motorola phone and helped me understand the basics of how to call, message, use the camera, and operate the phone. I highly recommend him to anyone looking to get a new phone! Thank you Raymond!
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November 2023 by S E
I had a GREAT visit yesterday at the Verizon Store. I bought the new IPHONE and a bunch of accessories with it. Alyssa is beyond fantastic and helped me through a difficult experience. Alyssa and the staff there are the best and I highly recommend that Verizon branch!!! Thanks again!!!!
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October 2023 by Sahil Pesari
I visited this store after facing problems activating my new phone/transferring data from my old phone. With no service fee, Bill Brooks (sales representative) worked with me for several hours. He remained extremely friendly and patient the entire time. He was also very knowledgeable about different topics and solved all of my phone issues. For any Verizon users/soon-to-be consumers in the Norfolk/Virginia Beach area, this is the place to go!
