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February 2024 by Lisa Braden
Ray is a great manager, very knowledgeable and helpful. I was not credited my iPhone turned in but he discussed that it was due to me changing my plan immediately after trade-in. He recommended ways to save, and cared! Thank you.5 stars if I ever get a replacement for phone I traded in and never received a credit from.
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February 2024 by Jordan Michele
Mike was great!!! I had recently broke my IPhone 12+ Pro Max and I was nervous that it’d cost me a ton to get a new phone. Mike reassured me and got me the absolute best deal! I would 100% recommend anyone to go this Verizon location and ask for Mike! Thanks again(:
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February 2024 by Kathy Oden
Justin was amazing!He was so friendly, fast & super efficient!He Answered all my questions & assisted me with an auto payment issue .I will definitely return with any Further issues.Thank you Justin!
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December 2023 by Chris Rozzi
Sly was very helpful during my visit! She made me feel like family
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November 2023 by Martha Cisney
Raymond was absolutely incredible. I was referred to him by a friend and said how above the top he went for her so I decided to come see him after not upgrading my phone for over 8 years. He helped me get into a new Motorola phone and helped me understand the basics of how to call, message, use the camera, and operate the phone. I highly recommend him to anyone looking to get a new phone! Thank you Raymond!
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November 2023 by S E
I had a GREAT visit yesterday at the Verizon Store. I bought the new IPHONE and a bunch of accessories with it. Alyssa is beyond fantastic and helped me through a difficult experience. Alyssa and the staff there are the best and I highly recommend that Verizon branch!!! Thanks again!!!!
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October 2023 by Sahil Pesari
I visited this store after facing problems activating my new phone/transferring data from my old phone. With no service fee, Bill Brooks (sales representative) worked with me for several hours. He remained extremely friendly and patient the entire time. He was also very knowledgeable about different topics and solved all of my phone issues. For any Verizon users/soon-to-be consumers in the Norfolk/Virginia Beach area, this is the place to go!
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October 2023 by Colin Kindred
I recently switched to Verizon last week and was having trouble getting my number over from AT&T. No matter what we tried nothing worked, two of the staff members couldn't help me after being at the store for a few hours so I thought I'd try again the following day. I am so glad I did, I got to work with Ms. Sly Hawkins (I'm sorry Sly I don't want to misspell your first name). All I can say is, she knows her stuff! As soon as I came to her with the issue she immediately knew the problem and started fixing it. Then we ran into another hiccup with my iMessage not working. She stayed an extra 2 hours after she was supposed to get off work in order to help me because nothing was working. At one point she looked at me after I was visibly frustrated and said "We are getting this fixed for you today! I don't care if I have to stay until closing" At that point I knew I had the right person to work with and it completely changed my mood. And she really stayed until closing to get my phone working.I don't know if any of the bosses or managers look at these reviews but this young lady really deserves a raise, promotion or something for the way I was treated. She made me feel like I was important and that is hard to come by this day in age. This is the type of customer service you try to teach to all employees and she truly should be commended for this. This could've been a very negative experience but she turned to a positive with her customer service. She stayed the extra time and spent a total of 4 hours with me that day to get it figured out. Sly you are the best. Keep doing what you are doing because you are a gem of a human being! Give that Woman a raise!
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October 2023 by Project Pearl
Raymond was a huge help in setting up a business account for my fiancé and I…from transferring accounts, informing us correctly on discounts and doing all the dirty work with staying on hold and speaking with outside representatives to make sure our numbers could transfer from other carriers. I usually dread getting things done like this but Raymond made it a breeze. Highly recommend this location.
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September 2023 by Roy G.
Verizon likes to do their business as a child's game they do not answer their phones they will not contact you other than a stinking child's game of text messaging. This is a business situation yet they choose to treat it like a child game and text everything. hey Verizon wake up business is not conducted in text messaging. It is conducted in phone calls and emails neither of which you do Verizon is a very lousy stinking company, I will never deal with Verizon again Internet or cell phone service because of their current policy of the last four years this is why it just cost him $3000 from me because I am a business not a child and I don't conduct over text messaging, so Verizon kiss my ass I will never promote or speak nicely about Verizon. I will tell everyone how y'all like to be a child's game so in short Verizon fucking sucks.
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September 2023 by Rac Maloy
I must say I had the most absolute pleasure of working with Calvin Knight aka CK at this store. He helped me get put of a terrible plan with T-Mobile For Business and switched me over to Verizon for Business. My service is much better, got a great jetpack for wifi Hotspot, and dual sim for my business. He went above and beyond to make sure my account was in order and I wouldn't work with anyone else but him. I recommend this store location and CK if you have any business needs.
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July 2023 by Rena Fugate
I have had a very exciting experience at my Verizon store today. Ray assisted me in getting both a new iPad and Samsung! He was able to get me both for a more reasonable monthly payment. He is/was professional and helpful. Thanks so much Ray.
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July 2023 by Christine S
Visited my local Verizon store to perform upgrades for the phones on my plan. Coleman Byrd assisted us with our transaction and was beyond helpful and informative. He answered all of the questions we had regarding products and services, suggested ways to maximize the experience with our new phones and made the experience top notch.
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July 2023 by Jennifer Spitz
I had a very pleasant shopping experience at this location. Coleman assisted me with purchasing an iPhone 14 Pro and I never thought purchasing a new phone would be so easy. He asked me the right questions to help me choose the best iPhone. I was very impressed by how knowledgeable he was about the phones and the differences between the models. He is definitely an expert when it comes to understanding the technology. He was very patient to assist me with selecting the right case and even taking the time to make sure the phone lens were clean and the case was properly installed. He also assisted me with the data transfer process. If you are searching for a Verizon store to purchase a phone, I highly recommend this location and to ask for Coleman.
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June 2023 by Jim Schmidt
This store has always been very helpful both with getting new phones and troubleshooting old ones. I never felt a sales pressure and they are very knowledgeable. They have earned my trust. Most recently Raymond Marcotte helped me a lot. Thank you.
