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September 2023 by Erica G.
I went on to this store yesterday about 7pm. When I walked in, the lady at the register looked up from her phone, looked at me and said nothing, and went back to scrolling on her phone. I walked out. That's my last time I will ever go there. That was rude.
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May 2023 by Cy Lo
If I could give a negative star I would. I was in the Lynnhaven location April 29 2023. The older black woman has no customer service skills. Very rude and cold. She has this attitude that you’re bothering her. Yankee candle needs to have some training for their employees
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November 2022 by Keona Hawkins
Justin is very rude! I called the store for a simple question and he was very rude and disrespectful over the phone. I’ve also had issues with him in store. I am very certain that he is a racist person. There’s no reason that he treats customers the way he does other than simply not liking black people. I will no longer shop at this store or Yankee due to the mistreatment I’ve experienced by the staff.
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November 2022 by Clara Camp
Was not allowed to use my coupons because of their sale ? .
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November 2021 by Felicia Riddick
Good deals !!!
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November 2021 by Chris Lee
My wife loves this place and im florida and all the have down there is in retail stores sold so very happy there is a real store for these candles and they have the best deals there.
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November 2021 by Steve Cook
Buy one get 2 free. Great deal.
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August 2021 by Dallas G.
Came here to look at what they had on sale. Picked up a couple of candles that were half off and the sales associate working there was nice. Definitely come here when they have a sale going on!
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November 2020 by Shirley Dunleavy
Jack frost is back
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November 2020 by Christopher Landry
Friendly and courtious
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November 2020 by Koren Rivera
I bought a bunch of clearance items and when I got to my car everything fell out the bottom of my bag and onne of my votive holders broke. I went back to buy another one and they remembered me being there and replaced it for free. What awesome customer service. This is why I love Yankee Candle. This is the one that was replaced. Thank you so much.
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November 2020 by Monse Santiago
Ms. Latía took care of me. I left the store happy and with 10 fall scent tarts.
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November 2019 by Angel Gebeau
LOVE the photo candles. What a great way to personalize! Sorry, can't post a photo of the candle as it's now personal ?.
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November 2019 by Angela Stewart
The customer service was great.
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November 2017 by Ford Gal
If I could do zero stars I would. Rude, quite stalkerish sales people, and are more interested in yakking than helping customers. I've been shopping at usually at the Norfolk location but was helping a friend return stuff. She called the store prior to going to see if they had a gift card , which the woman said she had plenty of but then when we brought the stuff in mind you, six large jars and a four or five small items, there was no gift cards to be found so they said. She called the store prior to driving the 30+ minutes and hauling probably 50 lbs of candles a piece between the two of us. She was told then they sold out because of some corporate event, and said that they were only willing to exchange. These were all gifts that she had no space for and when explaining that issue was told essentially " we don't care and find some things to exchange or take it home". Rude and not welcoming to compromise or anything, horrible attitudes. Never again.