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November 2023 by Dan Flanigan
Stopped in on Saturday for a patch on my Grand Cherokee. Daughter was asleep in her seat. They saw me quickly despite how busy they were. Quick, quiet and gentle and they were done. She didn't stir once. Highly recommend them.
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October 2023 by Armando Salazar
Have used this place a few different times and each time the experience has went down. The last time less than 2 months ago purchased new tires for my sons car. He drove to Ron’s talked to someone and they said they needed to order the tires come back in 2 days. The next day I received a call from Mark the manager asking why we did not get the tires in stock. I had to call my son and go over all the details. We were told the tires were not in stock and we needed to wait. Mark said the tires we got were more expensive and had a better warranty. Mark asked if I would be willing to talk with the owner to complain. I was not interested in that just want the tires. 2 days later my son went to get the tires. They stripped the studs, scratched the rims and did not do star pattern. We talked with Mark who said go across the street and he would pay to get it fixed. We went across the street they told us we can’t help you because they don’t pay us. So we were left to figure out. Well today we were were on our way to dinner for my sons birthday he got a flat tire. We changed to the spare and headed to Ron’s. We pulled up and a younger gentleman came right up “looks like you need some new tires” I explained to him that we just got these tires 2 months ago. He said they must be bad tires. I said well you all did them he walked away. Several moments later someone else came out. I asked for Mark. I was told he no longer works there he informed me he was the new manager. I showed him the tires he started to provide excuses. He said this is not a tire issue this is a problem with the car. He said the car rides at a tilt and need an alignment and to be fixed. After about 15 minutes of telling me why this is not his issue I asked to talk with his manager. He said the number inside on the wall was for complaints. I got the number. Called 3 times and went to voicemail. I requested to speak with the owner. He said he will tell me to handle this and that is what I’m doing. I asked again for him to get me a number of someone to speak with. He gave me a paper and pen and said write down your information and when I get to it I will tell the owner to call you. Then he proceeded to walk away. I stopped him. I have a flat tire the other tires are in extremely bad condition. I need solutions you have given me nothing but excuses and reasons why this is not your problem. He walked away came back a few seconds later and said I have a used tire only 1 here and I can sell it to you for $50. Then again he walked away. Still not taking the paper with my number on it. Feeling very uncomfortable I left. I will NEVER use Ron’s in Warrenton again. I will spend money to replace the less than 2 month old tires and hopefully find someone that still believes in customer service. The new manager is extremely rude and doesn’t listen to the customers or the problems just thinks about how he can sell you something. My son informed me he was the guy that told him the fist time they did not have the tires in stock. Should the owner care enough I would request he speak with me to talk further about this.
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October 2023 by Marie S.
Have used this place a few different times and each time the experience has went down. The last time less than 2 months ago purchased new tires for my sons car. He drove to Ron's talked to someone and they said they needed to order the tires come back in 2 days. The next day I received a call from Mark the manager asking why we did not get the tires in stock. I had to call my son and go over all the details. We were told the tires were not in stock and we needed to wait. Mark said the tires we got were more expensive and had a better warranty. Mark asked if I would be willing to talk with the owner to complain. I was not interested in that just want the tires. 2 days later my son went to get the tires. They stripped the studs, scratched the rims and did not do star pattern. We talked with Mark who said go across the street and he would pay to get it fixed. We went across the street they told us we can't help you because they don't pay us. So we were left to figure out. Well today we were were on our way to dinner for my sons birthday he got a flat tire. We changed to the spare and headed to Ron's. We pulled up and a younger gentleman came right up "looks like you need some new tires" I explained to him that we just got these tires 2 months ago. He said they must be bad tires. I said well you all did them he walked away. Several moments later someone else came out. I asked for Mark. I was told he no longer works there he informed me he was the new manager. I showed him the tires he started to provide excuses. He said this is not a tire issue this is a problem with the car. He said the car rides at a tilt and need an alignment and to be fixed. After about 15 minutes of telling me why this is not his issue I asked to talk with his manager. He said the number inside on the wall was for complaints. I got the number. Called 3 times and went to voicemail. I requested to speak with the owner. He said he will tell me to handle this and that is what I'm doing. I asked again for him to get me a number of someone to speak with. He gave me a paper and pen and said write down your information and when I get to it I will tell the owner to call you. Then he proceeded to walk away. I stopped him. I have a flat tire the other tires are in extremely bad condition. I need solutions you have given me nothing but excuses and reasons why this is not your problem. He walked away came back a few seconds later and said I have a used tire only 1 here and I can sell it to you for $50. Then again he walked away. Still not taking the paper with my number on it. Feeling very uncomfortable I left. I will NEVER use Ron's in Warrenton again. I will spend money to replace the less than 2 month old tires and hopefully find someone that still believes in customer service. The new manager is extremely rude and doesn't listen to the customers or the problems just thinks about how he can sell you something. My son informed me he was the guy that told him the fist time they did not have the tires in stock. Should the owner care enough I would request he speak with me to talk further about this.
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September 2023 by Jason King
Went you buy used tires today and was shown a set of Michelin. The guy told me for $200. Put them on the rims and on the truck. Then when I went to pay another guy just arrived to work and wrote my ticket up for 300. I told him the other guy said they were for 200. They begin arguing with me and saying I was lying. I was not. He careful of their bait and switch tactics. This place is a big hustle.
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September 2023 by Clayton Dodson
Super friendly, extremely fast and so fair with their prices! A+
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August 2023 by Elizabeth Peters
Stopped by Ron's Used Tires for an emergency after accidentally running over road debris. They took amazing care of us and were able to find a safe solution quickly to save our trip. Thank you for stellar, friendly, caring service! Would 100% recommend!!!
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August 2023 by Hanna Hargrove
manager thats too busy to pay attention to the actual client in the building, then charges me for better more expensive tires, even though i was never presented with the choice.
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July 2023 by Jessica Krug
Thankful for this shop saving the day! Looks like our angel was with us to save the day #Ron ❤️?
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July 2023 by Jennifer Thompson
Super fast, especially on a day when we needed it to be fast. Friendly and good pricing. This is be my go to tire place in the future
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February 2023 by Carol Morin
Great staff who quickly address customers, find and install tires and ring up sales. Had never been there before but was very pleasantly surprised. Will be back.
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February 2023 by Larry C.
Been to the Front Royal locations many times always had a positive experience. Warrenton location is terrible. Damaged my rims by placing it on the tire machine improperly. Didn't charge me for the tire repair. Not to apologize for damaging my rim but to keep me from taking them to court for damaging my 500 dollar rim. The manager there told me "we have signs everywhere than say not responsible for damage to vehicles, rims, tires while preforming work on your vehicle". So you sell services to vehicles, tires and rims but are not responsible for the work you sell. Sounds like terrible business ethics. The manager was extremely rude and ultra aggressive he needs to be fired. NEVER take your vehicle here unless you want your vehicle damaged. I won't use the Front Royal location either because of this experience.
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February 2023 by Anthony Piselli
I hesitate to leave this review because its like finding a hidden remote beach with gorgeous views all to yourself.... why tell everyone else? Anyway, this place is great, the team of gentlemen there are genuinely nice, quick to assist, actually come to your aid, and usually start within minutes. They seem passionate about helping people in need. Oh, you might think this comes at a "private secluded‐beach price"... on the contrary. This place is reasonable they will have you in and out. I went last year for my truck, then again for my ATV tires. Will be going back. Thanks Ron's!!
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December 2022 by Khristine Shifflett
Gave me a great deal on 4 tires. They did it right away did not have to wait!
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October 2022 by Gregory Smoot
Had 4 tires switched out with used ones supposedly 80% tread leftduring that time of sitting and waiting I can hear techs cussing out one another over tools they can’t findWaited about hour which is to be expected for the amount of workHop in my vehicle and the tire light is onNone of the tires are same pressure or what they are suppose to be…guess they can’t read the door jam sticker that would tell youGo to near by gas station to get them correct at which point I realize they left center caps looseGet the tire pressure right at which point I read the year of the tire which indicates it’s from 2007 (15yr old tire I wouldn’t say is safe)and realize the wheels aren’t reading the spots so no I have to get that adjusted(Also upon the center caps loose I take my torque wrench out to check all the lug nuts find 5 of them loose)
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October 2022 by Brian Sanchez
Was brought to my attention last night which was Sunday night that front tire was worn out on being my wife's car as I had a baloney amputation on June 1st I called Ron's used tires first thing Monday morning talk to a very light young man out there who gave me a price gave me all the information that I would need with tax everything what it would cost out the door my wife brought the vehicle in and was treated with the utmost respect gentleman knew exactly what tires she was talking about when she got there was in and out and no time flat and treated beautifully thank you guys great work
