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February 2024 by Jared Nieters
I am torn about writing this 1 star review. To some extent, I don't want to send the negative energy out into the world. On the other hand, I work in customer service, I work hard to provide the best service possible, I take responsbility when performances fall short, and think we could all benefit from improved communication, procedures, effort, and policies. I'm going to leave 2 asterisks everywhere in the story that I think they could have improved.I should start by saying I don't feel particularly aggrieved. In the grand scheme, this is not a big deal to me.I called the Starbucks about a day in advance to ask the best way and ideal lead time to order a "Traveler" of coffee. I wanted to give them plenty of time to be prepared. I like to be a good customer. I was told "the more time the better" and that "we could take care of the order right now. Let me get a piece of paper and leave them a note.**"--13 hours pass--I arrive at Starbucks. There is no box of coffee**. They look at me like I'm crazy**--which might be because I look crazy with this new mustache, but I suspect it was because the barista was completely unaware there was supposed to be a traveler waiting for me. The barista unapologetically says it'll be 10 minutes**. This wouldn't really be a big deal in the grand scheme of things, just your run-of-the-mill people not doing a good job, and a non issue if I wasn't trying to time the whole morning out effectively.Then I overhear her ask her manager if he knew about a Traveler order. His response: "Oh. Yeah. There's a note here. 7:45. Oops.**"**Anyway, I just order 4 ventis and hit the road and everything works out fine. I pay and leave.**Whatever. I'm sure Starbucks will survive.
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January 2024 by Anna Marie Torre Wright
Despite specifically asking for no ice in my drink twice, my thermos was packed full of ice which I did not realize until we were down the road.Parking: This parking lot is very tight, especially if you drive a big truck.
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December 2023 by Karola S
Shout out to Hannah! Great attitude!
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December 2023 by Melanie Berg
Very polite, made my order by accident at another store. And they offered to make it inside so I didn't have to drive. Ty!
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December 2023 by Giselle D.
girl at the register seemed mad because they messed up my order?? and i asked to keep the messed up drink because it didn't have caffeine in it and my friend doesn't drink coffee and she got an even bigger attitude at me. they have messed up my order before and let me keep the drink so i thought that was the standard. i work fast food so i get it but girl don't be mad at me for your mistakes.
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December 2023 by George Knauf
Every day, they do a great
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December 2023 by Colin Dueck
I've been coming to this Starbucks every morning for years. The service is great, and the staff are very friendly. The guy happily reading his newspaper there at 5am with a coffee and muffin is me.
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December 2023 by Dana L
Breathtaking rudeness by the tall barista on 11/17 who copped an attitude when I asked her to fix the lid and remove the (wasteful) second cup from the venti coffee that had just burned my hand. I was scolded for not saying please. Okay, please fasten your lids so your customers don’t get burned and please don’t double the garbage your product puts into the waste stream with extra cups. They obviously don’t prevent the tops from popping off and the cardboard sleeves have always worked just fine.
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December 2023 by Lisa Kuniyoshi Sullivan
Way too busy on UVA game mornings. Starbucks overpricing never changes. :-(
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November 2023 by Papa Torr
You'd better learn Starbucks pig-latin words like dopio if you don't want them to talk down to you and make you feel dopey. And they have to add the sugar and cream and you'd better get back in line if you want to touch it up. And THEN you need to go back to the old sugar and cream counter for the trashcan.
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August 2023 by Gary Stiles
Nice friendly staff. Very helpful
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August 2023 by Kathleen McClain
My experience here was good until I used the restroom. The lock was broken. I had someone guard the door but it was still an uneasy experience. I think it should have been out of order until a locksmith fixed the lock
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August 2023 by Patrick Rekczis
Why do the lids never stay on the hot cups? Service was great.
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July 2023 by Heather Horsfall
Very dirty. I was given a drink that had lip marks on the cup! Do not come here
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June 2023 by Nanette Malcolm
Very abrupt. I don't care if the drive thru is busy, fix your face and be friendly. I can get decent coffee somewhere else for a lot less money.
