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November 2023 by Scott Hammer
Great service and time spent explaining all options for a new kitchen suite. Will be purchasing soon.
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September 2023 by RMT Studios (RTS)
Virginia father arrested after allegedly beating son's youth soccer coach with metal bottle Blerand Hoxha, 45, is charged with malicious wounding in the alleged attack.
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September 2023 by Ross Welsh
Having a criminal on staff that is brazen enough to attack a soccer coach with a metal water bottle is not a good look.
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March 2023 by Taylor
I recently ordered a set of Speed Queen's. The Tolson staff had great customer services compared to the big box stores! The sales folks are very knowledgeable about different product brands and different appliances. Delivery was timely and professional! The install folks brought everything they needed to install a new washer and dryer (power cord, vent piping, water hoses, etc.).
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December 2022 by Colleen Keck
I cannot recommend Tolson Appliance Center enough! I had been dealing with back and forth cancellations and terrible customer service with Lowe's for weeks. Long story short, I'm a gazillion months pregnant, recently moved to the area (new construction) and made the decision to pop in to Tolson today in the event they had something in stock for quick delivery after my frustrating Lowe's ordeal. Not only were they super helpful and understanding, but Tolson delivered and installed my washer and dryer the same day, within an hour of purchasing. Talk about amazing customer service! They made my entire month--I can now wash my baby's clothes and prep for her arrival properly.I will 100% go back to Tolson for any appliance needs in the future and DEFINTELY recommend that any of my neighbors in my new neighborhood development work with them instead of the big-box stores (who brought me nothing but headaches for the last month).
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December 2022 by Matthew Hostutler
Fantastic experience. I recently bought an oven from Lowe’s and had a horrible experience with them. Customer service was horrendous and that’s only when I was actually able to get someone on the phone. A neighbor recommended Tolson Appliance center to me. One of the workers, Mary Conlan, was extremely helpful. She went out of her way to fix the mistake Lowe’s made. She has no idea how happy my wife is now that she can use her oven. I even spoke to the owner of the store who was very nice and helpful. They explained how they match local prices from Lowe’s and Home Depot. I will definitely be doing all of my future appliance shopping at Tolson.
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December 2022 by Julie Muncy
Very Disappointed!!! Bought all my appliances my dishwasher leaks and does not dry. Try contacting them by phone said they would work on it try by email said theyare working on it been three months and nothing. This is first time use of dishwasher. Contact Viking they have been trying to contact them to. If I don't receive call today from the case manager to call back another number . Like to shop local but do not recommend them at all.
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September 2022 by Travis B.
The Tolson sales person was disrespectful and sarcastic when we asked basic questions about the appliance we were interested in. They were not helpful, seemed like they could be bothered, and responded unprofessionally despite our interest. The person rudely short answered innocent questions, and interrupted both of us in conversation, multiple times. We wanted to keep our business local to Warrenton, however, the sales person made the decision easy - Tolson lost a sale and the benefit of our endorsement to other homeowners. If the owners are interested to know which sales person it was, we are happy to share.
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September 2022 by Pete S.
If you're buying something, they are there.If something you bought from them is not working, they are not there. Difficult to reach by phone; they have shut down their service operation; they don't stand behind the products they sell.I would look elsewhere for appliances.
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September 2022 by Critty Fairback
Absolutely awesome installation guys. Two somewhat tricky appliances, and both installed perfectly. Well done!
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April 2022 by Lynne Rodgers
DL was extremely pleasant and attentive while helping me chose a new refrigerator. He answered all my questions. I'm a lucky lady, should have my new Bosch refrigerator delivered by 3/22. This is my second purchase from Tolsen's and I'm sure to come back when I need something else
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March 2022 by Fulvia Bowerman
I just bought a Maytag washing machine and it had a lot of issues. Regardless of the settings, the water was not even covering the items to be washed. When it went in the spinning cycle, the machine was shaking violently, enough to move it. In the spinning cycle, the machine would spin for about 10 seconds, then stopped and more water was poured inside. And it kept going endlessly. At the end, I had to disconnect the power, and all my laundry was dripping wet. I called Tolson, they said the problems were too much for their technician, and they would have contact Maytag for the repairs. I don't find it acceptable to have an expensive new washer that requires service. I wanted Tolson to take this machine away and give me one that works. Impossible to do this. At the end the appointment with the technician of Maytag was for the following week, and I could not wait that long to do more laundry. I ended up buying another machine from another store, which was delivered the following day and it is working perfectly. When you try to reach a salesman at Tolson you have to leave a message, and they are not responding. I contacted AMEX, they put a dispute on this purchase, but Tolson already has the money and apparently they are not interested to pick it up and give me a refund. Tolson deserves zero star, but I had to put one, out of no choice.
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November 2021 by Caitlin Scott
Excellent communication and customer service. Two years later we love our dishwasher, oven, and washer and dryer. Tolson price matches, which is awesome considering small businesses have to work so hard to keep up with big box stores like Home Depot. We will always get our appliances from Tolson's.
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November 2021 by Mike Cotter
I came in right before closing time on a Saturday, just to take a quick peek. It wound up taking a lot longer to purchase a deep freezer. The gang made us feel welcome and really took the time to explain what we needed. Never felt rushed and I appreciated their input. There’s only one place I will ever buy appliances from again!
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November 2021 by Anne Dianic
Locally owned small business that always supports the local community. Variety of quality appliances. Friendly and knowledgeable staff.