-
July 2023 by Tammy Dunsmore
Such a wonderful group of people who provide EXCELLENT Customer Service. I had a drill bit lodged in a tire. They fixed my tire & had me on my within 30 minutes!!!
-
February 2023 by Matt H
My wife and I were traveling when our rear tire started leaking air faster and faster, gave them a call and they were very helpful and even nice enough to adjust their lunch to get us back on the road!
-
February 2023 by Timothy S.
I carried a wheel & tire into the store. Earlier, when I had dropped the tire off, the receptionist refused to let me show him where the leak was, because I knew, and could save him the trouble of trying to find it. She said he would find it. When I came back later, I found that I got charged $25 for him to tell me that he couldn't help me. This was a fraudulent charge, in my opinion. It was followed up by an insult from the owner, who told me that I should go and take a smart pill. This guy (the owner) is a real jerk.
-
January 2023 by Adam Suddon
Some of the friendliest people you could work with. During the last leg of a 12-hour road trip, my fiance and I got a flat tire. With a few hundred miles to go and a spare tire that's only suitable for fifty miles or so, I started calling tire shops nearby while she called hotels. Every shop within 50 miles was either booked up or would be closed by the time we could make it. With the holiday so close, the hotels were not looking like an option, either. Luckily one of the shops recommended Tom Frost and we are so glad they did because the folks there said that if we made it to them by 4:30, they could check the tire and patch it, if possible. We got there at 4:28 and while it was unfortunately not repairable, they went through every single option to try and get us back on the road to spend Christmas with our grandparents. The staff at Tom Frost were so friendly and helpful, I almost thought that they would offer to let us stay the night at their home if we couldn't get the tire that we needed. Fortunately, they happened to have a used tire in stock that fit the unusual sized rims that we happened to have and set we made it safely. Thank you, Tom Frost Firestone!
-
September 2022 by lamont jackson
Kyle is an awesomely guy. He treated me like family first before addressing my truck needs, and I LOVE that. I will come back here time and time again. Thanks Kyle.Lamont
-
September 2022 by Scott Hammer
Great service. Very knowledgeable staff.
-
August 2021 by Jim Anderson
I had a blowout on my way to work yesterday. Between Gainesville and Culpeper, they were the only tire shop that had my size tire. I dropped my rim off at lunch and they were done in no time. The friendly staff outshined my bad morning!
-
August 2021 by qatommy
Fantastic Job! Tracy on the front desk was great to deal with and kept me informed of all developments. Work was done incredibly fast and was done right, and not over priced. Thank you guys
-
August 2021 by Akshay Bhalala
Was ready to step into this place but to my shock there were two men standing guard outside, especially to point fingers at and direct pedestrians to walk on the sidewalk and not “pass” through their parking lot. Each one of them. Nope, no one even parked there. I don’t want to indicate much but it looked motivated by something else.Guess they did not have much work indoors.
-
July 2021 by Dave Taylor
This dude is a complete p***** tons of room all over his lot and he decides to park as close as he can to the easement to the business behind him. called and asked them to move it, instead they opted to watch me block 4 lanes of city traffic to avoid hitting his insurance bait pick up. I've got 12 tires on my rig, he won't get any of my business ever. Garbage of a human being. wouldn't do business with him if I had to chisel wheels out of rocks instead.
-
July 2021 by Betty Jo Bundro
Excellent service in a VERY TIMELY manner, thank you so much for taking the time to replace 4 tires on our RV. It was so much appreciated!
-
June 2021 by The Caporuscios
Dave Jenkins was extremely helpful and friendly - great energy and sense of humor..
-
June 2021 by Fred Walsh
Excellent customer care! They definitely have the customer’s best interest in mind. Dave, Tracie and the enTIRE crew will not over sell you. Prompt and responsive to your needs.
-
April 2021 by Kim S
Is it possible to give negative stars? First let me say I can blame myself for not doing my homework prior to calling this place, lesson learned. I had a temp plug in a rear tire, called on 10:30 am on Saturday asking if they had time today to place a patch. The man who answered the phone complained that they were busy earlier but now they are not so bring it in. Within 10-15 mins I arrived. Within a few minutes he came out to say they cannot patch the tire that I have 3 options, new tires, used tire or to put my spare tire back on. I replied that I am not here to buy tires. This is when his arrogance showed. He was condescending and rude stating that is my only options. I asked that he put my tire back on and I would go elsewhere. He again repeated the 3 options. I told him fine, put the spare on and I will go elsewhere. He never said why they couldn't patch the tire. When the tech pulled my car out I asked why they couldn't patch and he stated the hole was too big. I asked for my keys, he then bolted for the door. So I entered the store again and asked for my keys and the person behind the counter, Dave? said there will be a charge. I asked for what? He said that I need to be a better consumer and quit expecting everything for free and if I don't pay he will call the police. I was shocked that he would start out with threatening to call the police when I never said I was not paying, I simply questioned why he would charge for not performing the service I requested. First I never asked for a free service, second he did not perform a service. I then asked him to call the police, which he then refused to do so. He then stated that I came in at the last minute on a Saturday, I was there at 10:45am and they close at 12pm, and he also said it was ok to come in. I am in the service industry and I understand it took time for them to remove my tire, however the service I requested was not performed and he did not disclose there would be a charge to put on my spare tire. I would have been perfectly fine paying a small fee however with his rude demeanor thinking he could bully me into purchasing tires, is what caused the issue. I guess he has the mentality of a woman walking into his store he can bully into a larger purchase and throws a temper tantrum when he doesn't get over on someone. Our conversation did become extremely heated to the point that I finally gave him my card to run the payment so I could get out of there. I admit that were choice words, not my finest moment, it was almost as though he enjoyed arguing. I had to keep repeating to do his job and run my card so I could leave. As he wanted to stand there shaking my card continuing to argue. After he ran my card he refused to provide a receipt for my payment, only said that I am no longer wanted as a customer and threw my card across the counter. I was not provided a service ticket or any record of the transaction. I can honestly say that I have never experienced such a dishonest person in the service industry. Today, I took the tire to another local service station, they said there is no reason the tire could not be patched since the hole was small and it is on a rear tire. It was fixed and I was out the door. This person has smeared the Firestone name!
-
January 2021 by Christopher Holt
Great friendly service with affordable prices
