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October 2023 by Scott R.
This store was not what I would have expected from a home Depot. I called from a job site to check on the availability of products. I asked the person to please check before I drove one hour there and one hour back. I was assured they have the item on the shelf. When I arrived the product was damaged and unusable. I wasted two hours of my day. The staff was completely apathetic. Lowe's will be my choice in Northern Virginia from now on.
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October 2023 by Aeron E.
As a professional designer/contractor, I've spent $75K+ at @HomeDepot in the last 6 months on a whole-house renovation. They are refusing to take a return of a large appliance (stove) which is brand new, un-opened and in the box, but was the wrong size. The manager could not care less that I was a pro customer. They have lost a very good customer. Very disappointing. #HomeDepot
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October 2023 by Brittany B.
Came to help my mom dad get items no one helped stood in the pro desk for 45 min no help. I will never return to this Home Depot everyone seems lost. Needs to work on customer service.
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October 2023 by Carol R.
Went to Home Depot in Warrenton, Va to rent a snake. Had the best experience and Doronne, my associate was great. very helpful, great personality and would highly recommend him.
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August 2023 by Mc A.
Worst experience with Home Depot I've ever had. Purchased a new refrigerator earlier this week (Tuesday) and arranged for delivery today (Saturday). Salesperson said the delivery crew had to install a new water line for the icemaker. I said fine, even though that made no sense since the old line is copper and in fine condition. Nevertheless, we added a "braided" water line to the sales order. Delivery crew arrived this afternoon - I had the old refrigerator pulled out and disconnected. The lead delivery guy took one look and said I needed to have a shut-off valve behind the refrigerator for the water line. First I'd heard of it - salesperson did NOT mention that requirement. He said he could arrange to have a plumber come by - I said no thanks. I told him just to take the old refrigerator away and set the new one in the kitchen, and I'd finish the installation myself. He said that was "against Home Depot policy". Delivery guy couldn't be reasoned with. We argued a bit, and then he just ran out the door and told the guy at the truck to put the new refrigerator back in - which he did. Then they drove away. I immediately called customer service talked to a Warrenton store manager. She agreed to talk to the delivery folks. A few minutes later a different manager called and said the truck was already back at the warehouse in Maryland - which was a total lie since they hadn't been gone for even 30 minutes - and that they couldn't redeliver for another five days. I told 'em hell no. Manager told me to have a nice day and hung up. Couldn't believe the BS or the lousy attitudes of the people I had to deal with. They acted like I owed 'em a living. Checked around to other stores and decided to go elsewhere to buy. Called Home Depot customer service again and finally got a cooperative and pleasant individual to process the cancellation and refund. I guess 2 out of 4 customer-oriented individuals is all I can expect. Won't be visiting Home Depot anymore.
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May 2023 by John L.
I placed an order and it was maybe a week for delivery, the delivery guy came and said his truck was too big to make it to my house. Rather than report the problem to management or simply use a smaller truck, it was as if I never ordered anything, I tried to contact homedepot on several occasions but it was very time consuming and I had other things to attend to after 30 minutes of getting no where with the store. After a month I had a few hours without anything else going on, and all that time homedepot never said anything or reached out about my order, by the time I got my delivery I saw that I had made a mistake on my order, so I called and got the correct size but had to wait another week. It's raining and the delivery guy said he was here, but if he was here he would have seen multiple cars in the driveways to the house, so why didn't he knock on the door if he was here, maybe he didn't bring his umbrella, don't know but there's so many excuses for laziness. About 30 minutes later I saw an email saying that the delivery driver couldn't find a place to put the delivery, if he was here then he would know that it's a pile of horse droppings. Called the store manager and he said that because it's labeled undelivered there's nothing he can do except schedule another day for the delivery. Maybe things have changed since I worked, but managers of people used to actually tell the subordinates what to do and where to go, but maybe homedepot just doesn't care about customers at all as long as they spend their money and don't complain then they can treat people however they want. Well on the graves of my brothers and sisters on this Memorial day if I don't get my order I'll be shopping at Lowes from now on.
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July 2022 by Dawn R.
Purchased a refrigerator for $2000. Salesperson said it was in stock. Chose date for delivery, then suddenly it was not in stock. The distributor was to deliver the refrigerator 2 weeks later! Getting a refund was a major ordeal and Home Depot refused to compensate for the enormous inconvenience ! Home Depot chose a distributor that was irresponsible but refused to take ownership for the issue. Do not shop Home Depot. They don't have any loyalty to customers.
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October 2021 by Joann K.
I went to purchase two evergreen trees. They were clearly marked $26. When they were scanned the price was $29. The cashier said I needed to go to customer service. I stood in customer service line patiently and was told by the service rep that she did not have the ability to override the price. I said 'The price of $26 is clearly marked on the tree and she again said she could not override the price that appeared on the register. I asked to see the manager and she said she was. I handed the trees over to her and got my money back. I won't be buying any garden center plants from Home Depot from this day forward. I told her to make sure she told her subordinates because I was certain this issue would arise again. Check your receipts. Poor customer service...
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April 2021 by Gene K.
Absolutely, 100% worse customer service I HAVE EVER dealt with!!!! Bought a garage disposal unit for installation. Never asked if it's a replacement or new install (new install). Charged $120 installation and left it at that. Plumbing company calls, extra $325, gonna need an electrician...extra $400-$450... WTF??? I call Home Depot back and ask, why don't you ask people if new install or not?? "We don't need to" they... BULL...you do need to moron!!! The initial $120 installation ..HD keeps some, some goes to the plumbing company...I asked why..."it's just the way it is" I'm told...what a scam!!!! Why would HD keep $50-$60 of a customers money for making a phone call to an installer..that's terrible!!! I'm moving to Virginia and I will NEVER use Home Depot...Never!!!!!
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March 2021 by Ms C.
NEVER EVER PURCHASE AN APPLIANCE FROM Home Depot. I ordered a gas range on Feb 17 - total price $1027.45. The day of the scheduled delivery - nothing. Come to find out it went to another state. Second delivery scheduled for following week. SAME THING - WENT TO ANOTHER STATE. They said my only option was to cancel the order - which I did. They said I would receive my refund of $1027.45 with 3-5 days. It's been a week, so I contacted them yet again. I spoke with 3 different people. #1 said I will receive my refund (1027.45) within 3-5 days (same story as last time). #2 person said I would receive my refund of $757 within 3-5 days. WRONG ANSWER. #3 person said the additional money for haul away, installation would be refunded separately. Then I'm told I have to go into the store with all my information to get the remaining refund by swiping my card. I paid with Apply Pay, so swiping my iPhone won't work because Home Depot doesn't use Apple Pay. Now the remaining refund will take TEN DAYS to receive. I will NEVER walk into a Home Depot again. NEVER!
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February 2021 by Robin F.
such a nice calm experience. Staff is calm, knowledabke and accommodating to help anyone find items. Bright and clean. Fully stocked. Workers work not ignore you chatting it up. Great deals. Have been purchasing wuite a bit to add & spruce up new home. Carpeting purchase was quick, painless & very cushy & beautiful! No hiccups in the ordering or the work. Super quick install & professionsl. Love it Bought wheel barrow, bbq, hardware, etc. going back for supplies to build a greenhouse! I cannot wait & I am female, just think how much my husband loves this place!
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February 2021 by Adrian D.
They just managed to lose a pick up in store order. UPS says order delivered with signature in store at Warrenton but it's gone inside the store and nowhere to be found. And on top of that I have to pay the electrician for an extra day because he didn't have all the parts to finish the installation Saturday. ETA for the new fixtures more than a week. Last time I ordered drywall almost half of the sheets were damaged. Just too careless employees . Too bad it's the closest HD from my house.
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December 2020 by Bonnie C.
What a delight this Home Depot was 2 weeks ago when we stopped in to buy a new/old-fashioned electric-coil range, since our 15+ year-old range unexpectedly gave up the ghost. "Moe", "Larry", & "Curly" at our local Culpeper Lowe's were so less than helpful that it was laughable, while the two lovely employees at this Home Depot answered our questions, found our perfect product, & had a few-days delivery day set up in a flash. Everything worked like clockwork, & we were enjoying our new range in what seemed to be a heartbeat, unlike the nightmare that Lowe's presented to us. (Think telling us that WE had to call the supplier to find out stock & delivery times; think WE having to call the supplier to find out the differences in the models; think - no, don't bother thinking. Lowe's doesn't.) It was truly a pleasure to get our new appliance at the Warrenton Home Depot.
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November 2020 by Carol C.
The first Christmas tree we looked at was our perfect tree! Great price too. Kudos to Zach, who wrapped our tree and securely placed it on our car roof .
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August 2020 by Daniel W.
Friendly and knowledgeable employees. Good supply and decent prices on most items. Yelp wanted me to make the review a little longer, so I'll do that with this sentence. And maybe this one. Look, this is a hardware store that has a great feel. Always clean and in order. Plus, if you get the App, you can find every item your looking for with its exact location: aisle and bay. It's an amazing feature.
