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July 2023 by William Y.
WOW ! What a great manager they have their i'm pretty sure his name was Sean or Shawn however you spell it...! He led me through the store and helped me in the meat department while giving me that meatloaf!!! Very helpful manager definitely needs a raise !! Terrific store overall and very clean ! Shoutout to the manager for the help today !
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July 2023 by Paxton Z.
They harassed meAnd tickled me penis until it was black and after that they stroked me off until my penis squirted and one of them started licking it off and saying "I bet you like that big boy " by the time they were finished I was butt naked and moisturized
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July 2023 by Zack Z.
This guy shawn walters needs a raise he is a great worker and helped me with so much when i was there!!!
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October 2021 by Helen Marie Kelly
Got my booster shot. Wonderful staff.
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August 2021 by Toni S.
This Walgreens Pharmacy went above and beyond to fill my prescription after hours. There was a problem with my after surgery prescription and my insurance. They worked with the hospital to get the prescription filled and just in time for pain management. Very grateful as I was preparing for a rough night with Tylenol as my only pain killer.
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December 2020 by Allen T.
Placed an order for photos on line and was told they would be ready in 48 hours. Stopped to pick up and told the machine was broken, had been repaired and our order would be ready in 24 hours. Stopped by again and still not ready. Again after another day gone by and still not ready! Now after almost a week, no phone pick up! Abominable service! Avoid at all costs!
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December 2020 by Carol B.
I've always experienced good customer service at this particular location. Until now! I ordered Christmas cards and was told they would be ready in a couple of hours. After returning 3 times and days later, they told me they could not be printed because the machine was not working. I was also told they were under new management, and so called management expected the cashiers to take care of the photo department instead of having dedicated people in the photo department. Nobody ever called me to tell me that my order would not be filled. Now I am stuck with nothing. Obviously this new management is the problem. I told them I would take my business elsewhere.
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November 2020 by Scott H.
In short... RUN. Go find another pharmacy in town. Save yourself time, money, and a whole lot of chaos. I've come to expect problems with getting refills from Walgreens. I probably should have changed a long time ago, but I'm a creature of habit. Most recently, I ordered a refill for a recurring Rx online; the website said the meds would be ready the next day. Went in to the store, and they didn't have a record of my request (even though it shows on the website and Walgreens app). So we resubmitted it. Wait another day. Went to pick it up, and they said it would cost several hundred dollars more than the last time I had it refilled (4x my last refill price, and 14x the cost quoted to me by two other pharmacies as I've been investigating this). They told me to call my insurance, suggesting that's where the price was set. Insurance company said that's not true, and that the price was set by Walgreens. Called Walgreens, was told I should check to see if their store has a preferred contract with my insurance or if my insurance company isn't being recognized (shouldn't Walgreens know that?). (I'm with the second largest insurance provider in the country, by the way, so...). Insurance company said that's not the problem; the issue is with the local store setting the price incorrectly. Called back to Walgreens, got past the runaround, and was put on hold to wait for the Pharmacy Manager. Twenty minutes (!) of dreadful "on hold music" later, I was disconnected. Called back and got the cashier, who offered to take my name and number and have someone call. Spoke with the store manager, who said the pharmacy manager is busy but that he would give her my name and number to call. Still haven't received that call. Contacted another pharmacy in town, spoke to the pharmacist right away, and he said he would arrange to have my Rx transferred to his store instead so that it could be quickly refilled (and and the correct price) without any problems. He was polite, helpful, and made my situation a priority. Now THAT's how customer service should work! Like I said, I should have changed a long time ago. I think it's easy to just fall into a routine with a store we may have trusted in the past without realize just how awful their service has become over time. Like the proverbial "frog in the kettle," I finally realized Walgreens is killing me (hmmm... certainly harming me, since I'm going without my meds while all of this is happening). Walgreens just isn't up to snuff anymore. At least not in Warrenton. By the way, while waiting for the Pharmacy Manager to contact me, I reached out to Walgreens' corporate office and spoke with their customer service department. They agreed that the situation is being mishandled, that customers shouldn't be delayed like this, that it sounds like I was being given false information about how pricing is set, and that they would follow up. Not sure what that means at this point... UPDATE: The Walgreens' Pharmacy Manager reached out to me a couple of times after this incident, and she reported spending time on the phone with a few different representatives of my insurance company. However, she was unable to find a solution; Walgreens still wanted to charge me about $800 for an Rx that was filled a few months ago for $25, stating that the new price was beyond their control. However, I contacted the pharmacy at Harris Teeter, was able to immediately connect with the pharmacist (no huge time on hold like at Walgreens). I had my doctor resubmit the Rx to Harris Teeter, went in the next day, and was able to get my medication for 12% of what Walgreens was charging. I was in and out in just 5 minutes, and the staff there was friendly and helpful.
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September 2020 by Jane Thompson
not organized for 10am appt for flu shot took until 10.30 to get done.
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March 2020 by Frida A'dell
For the everyday stuff they are an ok choice. But it's disappointing if they're offering a service for passport pictures, yet the staff is unfamiliar with the process for passport pictures for countries other than the USA, while they have a computer program installed that helps with e.g. the size and other country requirements. Not having the machine to cut the passports pictures to the required size, leaves them truly lacking in that area as well. It would be best to say you only provide US passport pictures.
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February 2020 by Joann K.
Only giving it a one because zero isn't an option. The pharmacy is just too slow. Three or more registers, and always a line. And the customers know it. Honestly, three times other customers have literally raced me to the pharmacy. One man even commented on it and did let me go in front of him. Such a convenient location, but the wait time negates the convenience of it.
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December 2019 by Rob Moxley
This place is terrible. I’ve been filling my prescriptions here for about a year now, and they just get worse. The front register staff and the pharmacy technicians are extremely pleasant, friendly and as helpful as they can be. Unfortunately, they are either very poorly managed or just severely understaffed. If you go to the pharmacy and there’s more than one person in line, you may as well give up and come back later. There’s never enough people back there. Those poor girls
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October 2019 by Alan Stevas
waiting over 8hrs for my meds, still not filled, still on hold for 37min to talk to a real person. If you need meds do not go to them! going to be a long long night till I can find another store to take care of me
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October 2019 by Lisa L.
Today I contacted Walgreens to inquire about their partnership with CareCredit. I received notification in one of my most recent billing statements that Walgreens will now accept CareCredit. However, it did not go into great detail as to what that entailed, other than the fact that it would obliviously not cover (alcohol, tobacco, lottery tickets). I wanted to know if this included their Health Clinic. Instead of receiving a prompt answer I was transferred three times. The last transfer was supposedly to the Store Manager. Unfortunately, the phone rang, and rang, and rang, AND then hung up. Total time wasted today trying to receive an answer that should have been well known, almost 15 minutes. Thanks Walgreens, I'll stick with CVS for my prescription, and visit their minute clinic when needed.
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September 2019 by Mark L.
I have placed lots of orders at this specific Walgreens location. Generally, I had been satisfied with the service. I was not always happy with the service, but it had been acceptable. I decided to give a lower one star rating because past experiences didn't exceed my expectations. Two weeks ago, I placed an order for two promotional photo books early in the morning. The promised pickup time was after 9.45am, which I chose rather than after 11am. Around 10.45am, we stopped by at the Walgreens location just to find out that there was nobody who would work on the order until after the 11am because the assistant manager was out and the manager was on vacation. I explained that one of the books was a gift for my parents, who were about to leave back to Europe that afternoon. I mentioned that I would now have to pay $25 to ship the book to Europe. She repeated that there is nothing she could do and only when she left she said 'I am sorry about that'. Not a very genuine apology; apparently, she didn't care because I receive an email that my order was processed around 1.30pm that day. Obviously, she didn't even leave a note to the photo shop associate. Neither did she leave a message for the assistant manager to address this issue. On Sunday, I sent an email to customer relations and received an answer from Felicia (below) in which she stated that a member of the management would reach out within two business days. Email from Walgreens' customer relations response: Dear Mark, Thank you for taking the time to email us with your concern regarding our store at 276 W LEE HWY. I truly apologize for any inconvenience this experience may have caused you. Walgreens takes customer comments and complaints very seriously, and we will continue to try to improve the way we do business. Please be assured that all the facts of this matter have been documented and forwarded to management for review. A member of management will reach out to you within two business days. I've included your case number below for your reference, should you have any questions. Again, thank you for taking time to bring your comment to our attention. We hope you'll give us another chance to serve you. Sincerely, Felicia G. Consumer Relations Case #: 10257477 ref:_00D60KXhO._5003au8JjA:ref Update: the store manager Dave Hall reached out to us and was apologetic and rectified the situation. We received a credit for $25 to cover shipping to Europe and will continue to visit the local Walgreens branch, even though we won't place any urgent orders with this location in the future. Thank you.